No surprises in the PC Magazine reliability/service survey

Dave Farquhar Hardware , , , ,

It’s that time of year again. Time for PC Magazine’s annual reliability and service survey. I’ve been reading it for almost half my life, and half a lifetime ago, it really meant something.

Today, the subtitle ought to be “What happens when you outsource.”So what does happen when you outsource? All the PCs are basically the same these days. It makes sense. We’re down to three or four suppliers for almost all of the chips on the motherboard, and everyone, including the big vendors, buy their motherboards from one of a half dozen or so companies now. Some contract manufacturer in the Far East puts them all together and puts some other company’s name on it.

The good news is that if there’s a secret to building good, reliable PCs, it’s really poorly kept. The basic hardware is much more reliable today than a decade ago. Back when I sold computers at retail, I remember a Compaq sales rep complaining bitterly that Intel’s “Intel Inside” campaign was hurting them by making everyone think all computers were the same inside. At the time they weren’t. Compaq’s engineering and rigorous testing didn’t always produce the fastest PCs, but they were always near the top, and it did produce some really reliable stuff.

Would that same philosophy applied to today’s technology yield something better? It’s impossible to know. Compaq PCs are exactly the same as everyone else’s these days. The good news is the hardware is about as problem-free as it was back then. And so is everyone else’s. The only difference is the software the manufacturer loads on them.

You may be surprised, but even the bargain-basement eMachines scored high on reliability ratings. It turns out it’s cheaper to get things right the first time than it is to cut corners on quality and have to accept lots of returns. Their machines were dirt cheap, the company was profitable, and the reliability was good. That’s why Gateway bought them and then turned management of the combined company over to the eMachines management.

Speaking of Gateway, support is almost uniformly lousy across the board. People have always complained to me that the support people don’t know what they’re doing. Now it’s hard to know how much the phone techs know because you can’t understand them.

Someone has got to realize this makes poor business sense and make a change. IBM knows, but IBM doesn’t sell PCs at retail anymore. In the early ’90s, Gateway had tremendous brand loyalty. Their PCs were terrible, but the tech support was friendly and determined. When Dell and others started undercutting Gateway’s prices, they cut costs by decimating their tech support. The result was lousy computers and no help getting the problem fixed. The only thing left to do was to buy eMachines, whose management had walked into a similarly bad situation in 2001 and righted it.

It’s pretty obvious to me that the way to break this logjam of sameness is to offer first-rate technical support. I want to believe that the first company that moves its technical support back to the United States and advertises the fact would even be able to get by with charging a premium price.

In the meantime, you stand to get slightly better support by buying from a retail store rather than over the phone or web, if only because the store will be able to help you with basic questions. The quality of in-store help varies widely, but if you find good help in the store, find out that person’s name and ask for that person if you have to call again. Most people who are really good don’t stay in retail for long–at least one company here in St. Louis scouts the retail stores’ computer help and tries to hire away anyone over the age of 21 or 22 who seems to be any good–but you may get some good help in the meantime. Use the manufacturer’s support as a backup, if the store will let you.

Basic Internet Explorer troubleshooting

Dave Farquhar Software , , ,

I did a little moonlighting this past weekend fixing Internet Explorer for somebody. It’s been several years since I’ve used that web browser regularly, but if someone pays me to fix IE, then I fix IE.

The problem was that after he paid someone else to fix his spyware problems, IE quit displaying SSL (secure) sites. So much for online banking and bill paying.

So here are some simple things to try if IE breaks and switching to an alternative browser like Opera or Mozilla isn’t an option.My guess is he got trigger happy with disabling stuff. IE was about as secure as it was going to get, but it was no longer useful as a web browser either. It was kind of like taking the tires off your car to keep it from getting in a wreck. The "Cannot display this page" page gave some troubleshooting information. It didn’t help. I searched Google for information. There were some suggestions of things to enable. It didn’t help.

So I figured I’d just download IE6 and see if running the installation program would give me an option to do a repair install. No dice. The installation program couldn’t access the Internet to phone home to Microsoft.

Two words: Personal firewall. I went looking. I found two. I uninstalled one. No dice. I uninstalled the second one and enabled Microsoft’s built-in firewall. It still couldn’t call home. This was weird.

As a last resort, I went into Tools, Internet Options, and cleared the browser cache and the history and everything else you could clear. And then I stepped through each tab, resetting the defaults everywhere I could.

In all honesty, I couldn’t see what difference there was between the defaults and the settings he had after I’d followed all those suggestions I found online. But after I reset the defaults, his browser was displaying SSL pages again.

All I can think of was that there may have been some hidden setting or settings in the Registry that got wiped out when I reset the defaults.

Then I went back and tightened things down a bit more–stuff like ActiveX controls and the like.

It’s always best to start with the simplest known configuration that works, then secure it one step at a time. That was definitely the case here.

It\’s that time of month again, time to Slashdot the Wikipedia

Dave Farquhar net.culture , , , , , , , , ,

Slashdot published an interview today with Wikipedia founder Jimmy Wales. I found it entertaining reading. Even though I’m a semi-regular contributor over at Wikipedia, I’ve never encountered its founder, possibly because I do my best these days to stay under the radar over there.The discussion on Slashdot was interesting. As always, someone questioned Wikipedia’s accuracy, wondering how anything but chaos can come from something that anyone can edit at any time. A few people read two articles and came back with the usual “99.9% of Wikipedia articles cite no sources and have inaccuracies in them.” Someone else came back and said he’d made a change to the M1A1 Abrams article and was corrected by an Army mechanic. I always like comments like that. It shows who actually has experience and who’s talking out his butt.

Wales was incredibly idealistic, with a vision of free textbooks educating the world and ridding the world of places where people have no sanitation. Free access to the sum of all human knowledge will solve all the world’s problems.

I wish I could be so idealistic.

Oh well, shoot for the stars and maybe you have a chance of hitting the moon, right?

I found the discussion on credibility more interesting. Someone asked how an encyclopedia produced by anarchy could have more credibility than the mighty Encyclopedia Britannica or even World Book. Linux Kernel hacker Alan Cox weighed in, pointing out that there’s plenty of bias in academia too, that academia is a tyranny of the day’s popular ideas and that generally ideas change by one generation dying out and a new generation with different ideas taking over. At least with Wikipedia, the divergent ideas get a chance to be heard. He had a point.

I disagree with Wales that his project will drive Britannica out of business, but I agree with Cox about credibility. I had an argument with a college professor over using the Internet as a primary source of information. This was in 1995 or 1996. I wrote a short paper on the Irish Republican Army, and I wanted to find out what people sympathetic to the IRA were saying. So I went to Alta Vista, did some searching, and cited what I found. I wanted to know what the people who made the bombs were thinking, and figured the people who made the bombs were more likely to have Web pages than they were to write books that would be in the University of Missouri library. But my professor wanted me to look for books. I decided he was a pompous, arrogant ass and maybe I didn’t want to minor in political science after all, especially if that meant I’d have to deal with him again.

I forgot what my point was. Oh yes. In journalism we have a sort of unwritten rule. You can cite as many sources as you want. In fact, the more sources the better. If a story doesn’t have three sources, it really ought not to be printed. That rule gets selectively enforced at times, but it’s there. Your sources can spout off all they want. That’s opinion. When three sources’ stories match independently, then it’s fact.

So what if Wikipedia is never the Britannica or even the World Book? It’s a source. It’s much more in touch with popular culture than either of those institutions ever will be. Most people will think you’re a bit odd if you sit down with a volume or two of the Britannica or World Book and read it like you would a novel. I know people who claim to have done it, but that doesn’t make the behavior unusual. Hitting random pages of Wikipedia can be entertaining reading, however. As long as you don’t get stuck in a rut of geography articles. But that’s become less and less likely.

So I don’t think it matters if the Wikipedia ever attains the status of the paper encyclopedias. You’ve got what the academics are saying. Wikipedia gives you the word on the street or in the coffee shop. Neither is necessarily a substitute for the other.

I’ve appealed to this before, but I’ll do it again. Visit Wikipedia. See what it has to say about your areas of interest. If it doesn’t say enough, take a few minutes to add to it. Resist the temptation to go to the articles on controversial people like Josef Stalin or Adolf Hitler. It’s a good way to get into an edit war and get frustrated. Find something obscure. I mostly write about old computers, old baseball players and old trains. Not too many Wikipedians are interested in those things. Especially the trains, so that’s what I write about most. (Other people seem to be; when I troll the ‘net for more information on those old companies, I frequently find copies of what I’ve already written and put in Wikipedia. It’s flattering.)

I look at it as a way of giving back. It’s relaxing to me. But there’s a community who’s written a ton of software, including an operating system, a web server, and a blogging system, and they’ve given it to me and never asked for a dime in return. I can’t program so I can’t give anything back in that way. But I have interests and I have knowledge in my head that doesn’t seem to be out there on the ‘net, and I have the ability to communicate it. So I give back that way.

It won’t change the world. Maybe all it’ll accomplish is me seeing fewer “Mar” trains on eBay and more Marx trains. But isn’t that something?

Removing paint from old plastic models and toys

Dave Farquhar Toy trains , , , , , ,

So, someone got the bright idea that my Dad’s Lionel 6017 caboose needed a gold roof and painted it. Great, huh?

Believe it or not, it’s possible to remove paint from plastic and metal toys and models, using household items, easily and inexpensively. Whether you’re wanting to restore an old Lionel train to what it’s supposed to look like or wanting to strip chipped paint off a Matchbox car to prepare it for repainting, it’s easy to do.All you need is an old toothbrush, a pair of rubber gloves, a bottle of pine cleaner, and a plastic container–ideally one large enough to hold the item but with very little room left over.

Pine Sol isn’t as good for this as the cheapy knock-offs. The formula seems to have changed in recent years, making it more gentle than it used to be. Place the item in the container, pour in some of the cleaner, and let it sit.

In the case of Dad’s caboose, I should just pour in enough to immerse the roof since that’s all that’s painted. The cleaner will also gladly take off the white lettering that came from the factory, and I want to leave that alone. If the entire item is painted, cover the whole thing.

Within a few minutes the paint will start to bubble. Let it sit overnight, then put on the gloves, pull out the item and start scrubbing. Most of the paint will peel right off. If you have any stubborn spots, immerse it again and let it sit a while longer. Change the bath if it’s too stubborn.

You’ll be amazed at how easily it works.

If you intend to repaint, remember to primer first. Apply two thin coats. Just hold the can a few inches from the item and spray a fine mist. It doesn’t have to cover completely. Let it dry, then apply another fine mist. Ideally, the primer should be as similar to the top coat as possible, but it’s not necessary.

To apply the final coat, again, spray a fine mist. Shake the can liberally beforehand to mix in all of the pigment. Three or four thin coats look much better than one thick coat. If you’re going to apply decals, use a glossy finish. If you want a flat finish, you can apply a flat lacquer finish after applying decals. Take your time, and you’ll have an item to be proud of.

As for Dad’s Lionel 6017, no paint for it once the paint removal is complete. It’s staying red plastic with simple white lettering, just as the guys in New York intended 50 years ago.

Thoughts on backups

Dave Farquhar Hardware , , , ,

Backups have weighed heavily on my mind lately. When you have 125 servers to tend to at work, chances are one of them is going to fail eventually. Really what seems to happen is they fail in bunches.

One of my clients has a problem. He’s out of capacity. And that’s gotten me thinking about backups in general.You see, my client’s golf buddies are telling him nobody backs up to tape anymore. Backing up to disk is the hot thing now. Here’s the theory. Your network is fast, right? Why make it wait on the tape drive? Back up all your servers to disk instead, and they can all back up at once, and hours-long backups take minutes instead, and restores take seconds. And no more paying $3,000 for tape drives and $6,000 for a rotation of tapes for it!

Now here’s the problem. A CIO hears "disk" and he thinks of that 400-gigabyte IDE drive he saw in the Sunday paper sales ad for $129 with a $60 mail-in rebate. (It wasn’t really quite that big, and it wasn’t really quite that cheap, but these things are always better on Monday morning than they were the day before.)

No enterprise bases something as important as backups on a single consumer-grade IDE disk. For one thing, it won’t be fast enough. For another, they’re not designed to be used that heavily, that frequently. An enterprise could get away with something like HP’s $1200 entry-level NAS boxes, which use cheap IDE drives but in a RAID configuration, so that when one of those cheap disks fails, it can limp along for the rest of the night until you swap out the failed drive. The chances of one drive failing are small but too large for comfort; the chances of two drives failing at once are only slightly better than Ronald Reagan winning the Republican primary this year. With Abraham Lincoln as his running mate.

One can set up some very nice backups on a Gigabit Ethernet setup. Since Gigabit’s theoretical bandwidth is about 3 time that of Ultra320 SCSI’s theoretical bandwidth, you can back up three servers at once at full speed. Drop in a second NIC, and you can back up six. In reality, the disks in the NAS box can’t come close to keeping up with that rate, but the disk can still back up everything much faster than tape will. Even a lightning-fast state of the art 200/400 GB LTO drive.

Frankly, with such a setup it becomes practical to back up your most important servers over the lunch hour, to avoid losing half a day’s work.

But you don’t get it for $129.

And in reality, no enterprise in its right mind is throwing out tapes either. If they back up to disk, they spool that backup to tapes the next day, so they can store the tapes offsite for archival and/or disaster recovery purposes.

How important is this? I remember about a year ago getting a request for a file that was changed in the middle of a week, and the person wanted that copy from the middle of the week, not from our Friday backups that are archived longer. Even with a tape rotation of 40 tapes, I couldn’t get the file. The tape had been overwritten in the rotation a day or two before.

While rare, these instances can happen. A 40-tape rotation might not be enough to avoid it. Let alone just a couple hundred gigs of disk space.

But what about home?

Consumer tape drives had a terrible reputation, and based on my experience it was largely deserved. The drives had a terrible tendency to break down, and the failure rate of the tapes themselves was high too. The lack of comfort with enterprise-grade tape that I see in my day-to-day work may stem from this.

The last time I was in a consumer electronics store, I don’t think I saw any tape drives.

I suspect most people back their stuff up onto optical disks of some sort, be it CD-R or RW, or some form of writable DVD. The disks are cheap, drives that can read them are plentiful, and if floppies are any indication, the formats ought to still be readable in 20 years. My main concern is that the discs themselves may not be. Cheap optical discs tend to deterriorate rapidly. Even name-brand discs sometimes do. We’ve had great luck with TDK discs ever since Kodak took theirs off the market, but all we can say is that over the course of three years, we haven’t had one fail.

The last time my church’s IT guy called asking about backups, we happened upon a solution: a rotation of USB hard drives. Plug it in, back it up, and take the drive home with you. It’s cheap and elegant. Worried about the reliability of the drives? That’s why you use several. Three’s the minimum; five drives would be better. Use a different drive every day.

It’ll work, and it’s pretty affordable. And since the drives can be opened up and replaced with internal drives, it has the potential for cheap future upgrades.

How about the reliability of hard drives? Well, I have a box full of perfectly readable 120-meg drives in my basement. They date from 1991-1993, for the most part. I bought them off eBay in the mid 1990s, intending to put them in computers I would donate to churches. The computers never materialized, so the drives sat. I fire one up every once in a while out of curiosity. The copies of DOS, Windows 3.1, and the DOS Netware client that were on them when I got them are still there.

Some technology writers have observed that modern IDE hard drives seem to have a use-by date; they just seem to have a tendency to drop dead if they sit unused for too long. I see this tendency in a lot of devices that use inexpensive electric motors. Starting them up every once in a while and giving them a workout to keep the lubricants flowing and keep them from turning glue-like seems to be the best way to keep them working.

At this stage, I’m less worried about the long-term viability of hard drives than I am about optical discs. Ask me again in 20 years which one was the better choice, and I’ll be able to answer the question a lot better.

If you’re stuck using optical discs, the best advice I can give is to use a brand of media with a good reputation, such as TDK, make multiple copies, and store them in a cool, dark, dry place. The multiple copies should preferably be stored in different cool, dark, dry places. Light seems to break down optical discs, and cooler temperatures as a general rule slow down chemical reactions. Dryness prevents chemical reactions with water and whatever the water might manage to pick up.

Your Fair Use rights are in danger (again)

Dave Farquhar Copyright , , , , ,

In case you haven’t yet, you really need to read about The INDUCE Act. The potential is for any device that could be used to illegally copy copyrighted material to become illegal, and the manufacturers of said devices liable for their use.

This is wrong for so many reasons. Take the example of the crowbar.I can use a crowbar to break into my neighbor’s house. By this logic, a crowbar should be illegal. Never mind that a crowbar is a useful tool. I own two of them. I bought them so I could pry out the rocks that make up my patio so I can put down a weed control mat under them. I hope I’ll never have to use one to free someone from a car whose doors and windows won’t open, but I can. If I use a crowbar to free my neighbor from a car wreck, I’m pretty sure he’ll be glad I had that tool. Even if I could have used it to break into his house.

The main target is P2P networks. But the bill is too broad. Under some interpretations, an iPod would be illegal because you might load CDs that you borrowed from me into it. I suppose a camcorder would be illegal too, because someone might take it into a movie theater. Never mind that 99.999% of camcorder owners use them to shoot home movies. The risk of someone using a camcorder to make an illegal copy of a movie is too great to allow you to preserve family memories.

Is this really the direction we want to head? Do we want to be a dictatorship run by big media conglomerates?

Mr. Hatch, I suppose you believe that when someone uses a firearm to kill someone, the manufacturer of said device should be held liable? I suppose you believe that the risk of consumers using firearms to kill one another is great enough that firearms should be illegal? Am I following your logic correctly?

Don’t get me wrong. I’m not a pinko Commie who doesn’t want to pay for anything. I’m actually a Republican. But real Republicans believe in balance. I respect intellectual property. I’ve written and published a book. A few people even liked it. I really didn’t make enough money off it to make it worth my while–I could have made more working the late shift at a fast-food restaurant. The biggest things I have to show for it are a published book on my shelf with my name on it, and the thrill of having walked in to Borders and seeing it.

So I didn’t make as much money as I would have liked. That’s my problem. I don’t blame photocopiers and scanners for my book not selling 4 million copies. I can blame my publisher for not promoting it and not getting more copies of it into the niche marketplaces where it sold well, and I can blame myself for not promoting it and not sending out news releases saying I got published, and I can even blame myself for not targetting it properly.

If I write a book that people want to read, and my publisher and I do a good job of getting the word out about it, I’ll make money. If I can make more money fixing computers or mowing lawns than writing books, then the answer isn’t to try to manipulate the legal system. The answer is to either figure out how to make money producing intellectual property, or spend that time doing something else.

If my desire to protect my rights starts infringing on your ability to do things you need to do, then it’s gone too far. As my former journalism professor Don Ranly was fond of saying, my constitutional rights end at the tip of your nose.

Why do Orrin Hatch and his buddies cooperate in the creation of what’s essentially a welfare state for large corporations, at the expense of our liberties?

Would you please ask your Congresspeople these questions?

Leave your DIY PCs at home

Dave Farquhar Hardware , , , ,

This is a response to the eWeek editorial Bring DIY Systems to Work. Nice theory. Unfortunately, lab theory and the real world don’t always mesh.

I like building PCs. I built my first PC in early 1994, back when everything was on a separate card and you had to set interrupts and DMA channels using jumpers and DIP switches and in most cases you had to tell the BIOS exactly what size drive was in it–it wouldn’t detect anything for you. I built my main PC at home myself. I built my secondary and tertiary PCs at home myself too. And my girlfriend’s PC, and my mom’s PC, and my sister’s PC.

Get the idea?

Read more

A model railroad scale conversion chart

Dave Farquhar Model Building, model railroading, Toy trains , , , , , , , ,

Plans in model railroad books and magazines are often in a different scale from your favorite. Having a model railroad scale conversion chart helps.

I’m into O scale and the rest of the world, it usually seems, is not. Dimensions for published plans are almost always sized to HO scale, or even S scale of all things. Of course, after A. C. Gilbert imploded in 1967 and took American Flyer with it, it seemed like the “S” is S scale stood for “scratchbuild,” because building it yourself was the only way you were going to get anything, so I guess that’s fair.

Here’s a cheatsheet you can use to convert measurements from one scale to another.

Assumptions: O scale is 1:48, G scale is 1:22.5. If you use a different measurement for either scale, I’m sorry. This won’t be much use to you.

G Scale O ScaleS ScaleOO ScaleHO ScaleTT ScaleN ScaleZ Scale
G Scale213%284%339%386%533%711%977%
O Scale47%133%158%181%250%333%458%
S Scale35%75%119%136%188%211%289%
OO Scale30%63%84%115%158%211%289%
HO Scale26%55%73%87%138%184%253%
TT Scale19%40%53%63%73%133%183%
N Scale14%30%40%48%54%75%138%
Z Scale10%22%29%35%40%55%73%

Find your scale in the table along the top. Then scroll down to the desired scale and find out the factor you need to enlarge or reduce. So, if, say, I have HO scale plans I want to enlarge to O scale, I run across the top to HO, then down to O scale, and see that I need to enlarge the plans to 181%. If I have O scale plans I want to reduce to S scale, I run across the top to O and down to S, and see I need to reduce the plans to 75%.

You can also do this if a building you want exists in kit form for a different scale. Measure it. Then do the math based on the chart to figure out what size to build everything for your scale of choice.

Further reading

I hope you find this model railroad scale conversion chart useful.

On a somewhat related note, if you’re unsure what scale something is, here’s how to figure that out before you convert it. You might also find my cross-hobby scale conversion helpful.

The second-cheapest way to get household necessities

Dave Farquhar Saving money , , , , , ,

The topic at lunch at work turned to saving money around the house earlier this week, largely because one of my coworkers suddenly found himself with full responsibility for his two pre-teen nieces. The coworkers who are parents started talking about the best places to get good used clothes, the best places to get food cheap, and other stuff. Not being a parent, I just listened. I’m not at that stage in life.

I’m in a different stage of life, still a relatively new homeowner. Yesterday I paid a grand total of $5 for an ironing board and a stepladder, two things I’ve been surviving without. I’m about ready to quit going to the hardware store and to Kmart.The secret is estate sales.

Estate sales are usually crowded affairs, as people swoop in from all corners of the globe to cram themselves into tiny houses in search of things that are rare, things that are cheap, or best yet, rare and cheap.

I see two types at estate sales. The first is the well-to-do, who are there in hopes of securing antiques and collectibles for pennies on the dollar. The other is recent immigrants, who are generally there in search of inexpensive household necessities. They already know the secret.

The best time to go to estate sales is either really early or really late. If you get there early–it seems like people show up an hour early sometimes–you’ll get the best selection but you’ll pay top dollar. In some cases I’ve seen things priced at literally 10 times what they’re worth. In less extreme cases, I’ve seen tools priced the same as a new one at Sears.

Then again, yesterday I bought a pair of small pruning shears for 50 cents and a sharpening file for a quarter.

If you get there on the last day, reality has kicked in, the sucker prices have generally gone away, and dickering becomes the rule of the day. Prices drop by a factor of two or three, and the later it gets, the more willing they are to listen to prices.

If you’re shopping for household necessities, this is a good thing. The antique furniture dealers have no interest in ironing boards and laundry baskets and trash cans. Recent immigrants do, but chances are they already have those things. Stuff like this is often priced low to begin with, and it gets cheaper as time marches on because the chances of someone buying it are pretty low.

You can get household appliances cheap too. I saw a 20-inch Zenith TV marked at $50 yesterday. I know it works because they had it turned on. I’ll bet someone will get it for $20 today. I saw a washer and a dryer priced around $200 each yesterday. The washer was less than two years old. The dryer was a bit older but it was a Maytag. Those prices were decent, and could go way down if they sat long enough. If you’re willing to live without a warranty, you can save yourself a bundle. Two years ago I paid $900 for a washer and a fridge. A friend gave me a dryer. It looks like it could be 25 years old but it works and I was happy to save $250.

But yesterday I wasn’t looking for appliances. I wasn’t necessarily looking for household necessities either, but I’ve been needing a stepladder and a full-size ironing board. So when I spotted one marked at $4.50 and $6, respectively, I wasn’t going to pass them up. It was around noon, and it was a Friday-Saturday sale. They’d be closing up shop in an hour or two. Anything under $20 was automatically half price. I dragged the ironing board and the stepladder up to the checkout. “Five dollars is fine,” she said.

And it was fine with me too. I still remember the day when I went out to either Wal-Mart or Kmart (I try not to shop at Wal-Mart anymore but I did then), days before I moved out of my mom’s house for good, to buy household necessities. After spending more than $200 on things like trash cans and laundry baskets, there was still a lot of stuff I lacked.

If I’d known then what I know now, I probably could have gone to three sales, spent a grand total of 50 bucks, and ended up lacking a lot less.

A super-cool Mozilla extension

Dave Farquhar Software , , , ,

I’m about to get you to dump Internet Explorer for good.

And no, this has nothing to do with the latest security exploits (there were only four revealed this week, right?). This has to do with functionality.

Super Drag & Go is what I call a disruptive technology. It’s like multitasking. You won’t understand what the big deal is when I explain it to you, but once you try it out, you’ll find it impossible to use a computer that doesn’t have it.It’s dead simple. You’re using the Web for research. You’re tooling along, finding lots of information you didn’t know about ancestors, obscure toy train manufacturers, or whatever it is you like to use the Web to research. You hit upon a name or phrase or topic or book title that’s useful, so you highlight it with your mouse, copy the text, then open a new browser window, go to Google or Amazon or Dictionary.com or Wikipedia or whatever the appropriate research tool is, paste it in, and keep on going, right?

Wrong. That’s what you used to do.

What you do is you install Mozilla Firefox, then you click on that Google icon and install the interfaces for whatever search engines besides Google you like (there’s plumbing that hooks you up with Wikipedia, Amazon.com, Dictionary.com, and everything else you can possibly think of). Then you install Super Drag & Go. Then you instantly become about 40 times as productive as you were 20 minutes ago.

How? I tool along the same way I always did. Then, when I find reference to, oh, say, Voltamp, I highlight it like I was going to copy and paste it, but instead of hitting copy, I just drag it with my mouse over to some blank area on my browser window.

Boom-shakalaka, a browser window opens with that phrase punched into Google for me with my results. So then I can read the three–wait, now it’s four!–webpages that make mention of the first company that made an electric toy train that used a transformer plugged into a household AC wall socket.

(You can thank me later for putting that song in your head. Change browsers and I promise I won’t do it again.)

Of course, if you’ve changed your default search engine to something else, then it’ll go to that other page. Now you know why it might be useful to set your default search engine to Wikipedia or Amazon.com. It changes back easily–it’s just a matter of clicking the icon in the browser’s search bar.

Next time I see him, I’ll have to thank Todd, the coworker who showed me how this works. I’d read about it and dismissed it, until he showed it to me. And now?

It’s not a habit, it’s cool. I feel alive. If you don’t have it you’re on the other side. I’m not an addict…. Maybe that’s a lie? –K’s Choice, Not an Addict