My tell-all about my encounter with “Computer Maintenance Department” was a little heavy on the jargon yesterday. It occurs to me that explaining what some of the terminology means, and the problem with their reasoning, may be helpful. I’ve also heard a few questions through various channels, and I think those are worth answering. Read more
This “Computer Maintenance Department” sure doesn’t know much about computer maintenance
“Peggy” from “Computer Maintenance Department” (1-645-781-2458 on my caller ID) called again. Lots of people are aware of these phone calls. They call, make vague claims about receiving a report that your computer is running slow and giving you errors, and are very careful not to say who they are or who they work for. Usually I just do whatever I can to get them off the phone.
But after having lunch with some other computer security professionals last week, a couple of them talked me into finding out how these guys operate. So I fired up a PC that turned out to have a real, legitimate issue. After resolving that issue myself, I turned the caller loose on my semi-functional PC so I could see what these scammers actually do. He had me connect to Teamviewer.com and run their remote access software. I followed his instructions, watched him connect, then slyly unplugged my network cable.
When my network connection dropped, “Peggy” quickly transferred me to a “senior technician” who used the name “Roy.” Read more
How to help the tornado-struck community of Moore, Okla.
I’ll put what I was going to write about this morning on hold for a few days. I was writing about something that disappoints me, but it’s nothing compared to a mile-wide tornado hitting the town you live in, which is what happened to 55,000 residents of Moore, Oklahoma yesterday.
Now, aside from a year or so in Ohio as a toddler, I’ve spent my entire life in Tornado Alley. There are seven states that get more tornadoes than Missouri, but only seven. Oklahoma gets more than any state other than Texas. I know the drill, and even my three-year-old knows it. When the sirens blare, everyone goes to the basement, and I turn on one of the weather channels to see what’s going on. I even have a battery-operated TV that I can use if the power goes out. It happens several times a year, and we’re used to it.
What we’re not used to is the bad stuff happening. That happens every year too, somewhere, but you never really get used to that. Read more
How I accidentally found a way to mess with “Peggy”
“Peggy” from “Computer Support Department” just won’t give up. He called me again at about 8 PM this evening. This time, I played along. I had a thrift-store junker PC for him to infect with his malware. The only problem was, the hard drive wasn’t connected and neither was the power cord. So I quickly hooked all that up, booted up, and then played along.
“I want you to click on Internet Explorer.”
“OK.”
“What do you see?”
“Page cannot be found.”
Thus I learned that Peggy isn’t very good at troubleshooting network issues. Read more
An upgrade. And an upsell.
I bought a new radio for my venerable 2002 Honda Civic this weekend. I want to be able to listen to security podcasts on my commute, which wasn’t practical with my factory radio. So, off to the nearest car audio shop (Custom Sounds) I went, skipping both Best Buy and Audio Express. I looked at a couple of $119 decks, then the salesman mentioned an Alpine HD radio deck for $129, and a Sony deck with Bluetooth for $149. Bluetooth didn’t really interest me much, but HD radio seemed worth the extra $10. To me, the secondary HD stations seem more interesting than the primary ones. Then again, I’m the guy who skips right past the hits on U2’s The Joshua Tree and cues up “Red Hill Mining Town.” The stuff I really like generally doesn’t do all that well on mainstream radio.
But my main motivation was to get a radio with a USB port, so I can snarf down a few hours’ worth of podcasts every week to a USB thumb drive, plug it in, and stay in touch with the security world. Total overkill for an Alpine, but like the salesman said, Alpines aren’t crazy expensive anymore like I remember them being in the early 1990s. Read more
There are several things to like about the Television Consumer Freedom Act of 2013
The Television Consumer Freedom Act of 2013 is coming soon to a Senate near you, and there are several things in it worth paying attention to.
Blame IT.
Earlier this month, Cringely blamed Best Buy’s IT for the company’s woes. His observations make sense. I can only add two things.
“It’s your happy place.”
Someone told me today that she didn’t quite get the appeal of model railroading, that it must be a male thing. And that’s fair: Model railroads were first invented by a dollhouse maker so they would have something to market to boys. That company still markets trains, but no longer markets dollhouses, so I guess you could say it was successful.
Here’s how I summed up the appeal.
Antivirus progress
When Microsoft Security Essentials first came out, it was an improvement in antivirus performance. Now, it’s middle of the pack, according to PC Magazine. That’s great. Vendors are finally taking performance seriously.
What that means is that by replacing MSE with F-Secure Anti-Virus 2013, Kaspersky Anti-Virus (2013), Sophos Anti-Virus 10.2, ESET NOD32 Antivirus 6, Norton Antivirus (2013), Avast Free Antivirus 8, or Bitdefender Antivirus Plus 2013, you can speed up your computer. Considering Norton Antivirus was once bottom-of-the-barrel in the performance arena, I see this as a good thing.
Of the bunch, Avast is the only freebie. Though if your ISP offers one of the others as part of your subscription, or you don’t mind paying for antivirus, the others are an option. But maybe, just maybe, if I replace Microsoft Security Essentials with Avast, Peggy will quit calling me at dinnertime and telling me my computer is slow. But I doubt it. Read more
Windows vs. Linux kernel performance
An anonymous Microsoft developer spilled some juicy opinions about why Windows kernel performance isn’t all it could be and answered some longstanding questions about Windows vs. Linux kernel performance in the process. Although he has recanted much of what he said, some of his insights make a ton of sense.