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Microsoft sues the tech support scammers

I’m all torn up this morning. I’m torn up because Microsoft has sued a couple of tech support scam outfits for misrepresenting themselves and violating Microsoft trademarks.

I’m torn up because it’s taken this long. I’m also torn up because this may mean I’ll never get to see what kind of hilarity would ensue by telling a scammer with a fake western name that my name is “Suchita.” In the deepest voice I can muster, of course. Keep in mind that if I sing in falsetto, I’m a tenor. Also keep in mind that nobody wants to hear that.

But torn up as I am, I understand.

Read More »Microsoft sues the tech support scammers

That time I told a tech support scammer my name was Naim

The other night my phone rang. The caller ID said some state I don’t ever get calls from, so I knew what was going to happen when I picked up the phone. I didn’t have much time, but I answered anyway.

“Hello, I am calling from Windows Technical Support. My name is Daniel,” the caller said with a very slight Indian accent.

“Oh, hi, Daniel.” I said, pausing for a second to think of a name. The last project manager I worked with was a nice guy named Naim, who had emigrated from India to Minnesota. So I stole his name. “My name is Naim.”

Long awkward pause. I grinned. Too bad “Daniel” couldn’t see me.

“Your name is Naim,” he said. His sarcasm and disbelief was so thick it was bulletproof.

“Yes Daniel, my name is Naim,” I said pleasantly, making no effort whatsoever to disguise my midwestern accent. I’ve lived my whole life in Missouri and Ohio.Read More »That time I told a tech support scammer my name was Naim

A security professional fights back against tech support scammers

I guess Matt Weeks is as sick as I am of tech support scammers, because he developed a way to fight back, in the form of a Metasploit module that exploits a software defect in the AMMYY remote access tool that these scammers sometimes use. Metasploit is a tool that penetration testers use to demonstrate–with permission–how hackable a computer network is. In this case, the would-be victim is penetration testing someone without permission. Run the module when the scammer connects to the would-be victim, and he or she gets a command prompt on the criminal’s PC. At that point, the would-be victim can break their computer, perhaps by deleting critical files, corrupting the Windows registry, or something else. Anything you can do from a command prompt would be possible at that point.

I’m anything but heartbroken that this threat exists, although I’m not going to do this myself. Let me explain.Read More »A security professional fights back against tech support scammers

Mr. Genius Man from “Windows Technical Support” gets nasty

I got another “Windows Technical Support” call on Friday evening. My caller ID said Minneapolis, and since I have coworkers in Minneapolis, I answered. But the guy on the other end was a long way from Minneapolis and probably doesn’t know diddly about ice hockey.

I’m pretty sure it was the same criminal as last time, but over a better VOIP connection. I remember the voice pretty well, because his parting lines from last time, “Enjoy your broken computer, Mr. Genius Man!” struck me as funny. And he started the conversation with, “I’m calling you again about your Windows 7 computer.”

My conversation with him revealed a few things about why this scam is likely to be profitable.

Read More »Mr. Genius Man from “Windows Technical Support” gets nasty

How I accidentally found a way to mess with “Peggy”

“Peggy” from “Computer Support Department” just won’t give up. He called me again at about 8 PM this evening. This time, I played along. I had a thrift-store junker PC for him to infect with his malware. The only problem was, the hard drive wasn’t connected and neither was the power cord. So I quickly hooked all that up, booted up, and then played along.

“I want you to click on Internet Explorer.”

“OK.”

“What do you see?”

“Page cannot be found.”

Thus I learned that Peggy isn’t very good at troubleshooting network issues.Read More »How I accidentally found a way to mess with “Peggy”

Lionel Fastrack review

How Lionel Fastrack compares to traditional tubular track and competing O gauge track is a common question. I own both, so I can probably make a comparison. Here is my Lionel Fastrack review.

For the most part, it’s not bad. But it’s not perfect. For some people, the drawbacks are easy enough to overlook. For others, they could be showstoppers. You’ll have to decide for yourself.

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