Gene Kim on scheduled maintenance
The excellent book The Phoenix Project has a choice quote that stuck with me.
In this scenario, the Yoda-like character asks the hero to imagine a company that makes deliveries. If the trucks break down, the deliveries stop, right? So you change the oil, since not changing the oil causes trucks to break down.
“Metaphors like oil changes help people make that connection. Preventative oil changes and maintenance policies are like preventative vendor patches and change management policies. By showing how IT risks jeopardize business performance measures, you can start making better business decisions.”