Pretentious Pontifications: R. Collins for President

R. Collins Farquhar IV, Aristocrat and Scientist.

To the directionless American people.

Greeting:

As my most recent endeavor received little appreciation, it is my great delectation to announce my decision to devote my considerable talents to solving the world’s problems.George W. Bush is in the back pocket of large corporations in a time when there are only two corporations, Intel and Microsoft, who are worthy of any trust. John Kerry is in the back pocket of labor unions and other leftist organizations.

Matters such as war and the economy are best left to the aristocracy, and not to amateurs such as these men. And, being an aristocrat, I have adequate means to support myself for eight years, so I can work without the distraction of trying to tread water above the poverty level on a meager $200,000 salary.

Therefore I am running for president.

John Kerry says he will reduce U.S. dependency on foreign oil but he does not say how. This is because this is a popular idea to which he has given no thought. Some political consultant told him this is what the rabble wants to hear. As even a simpleton like my brother David knows, the way one reduces dependency on oil flowing in from countries that hate you is by increasing your dependency on oil flowing in from countries that do not. Alaska has oil. Alaska is not even a foreign country. Venezuela has oil. We already buy oil from Venezuela. We should keep doing that. Russia has oil. We have money. We need oil. Russia needs money.

I will not state the rest of the obvious.

Now let us tackle the difficult matter of war. Being of rich Scottish heritage, and being descended from warriors who nearly succeeded in overthrowing the King of England except for a minor technicality of being betrayed by the French, I know a few things about war. I know more than a few things about winning a war.

I suppose only an aristocrat would notice such things, but it is very appropriate that our troops wear green camouflage, for many of them are not battle-tested. This is part of the reason why we are not winning the wars in Iraq and Afghanistan. It is painfully obvious to my aristocratic eyes that our troops need more seasoning before we send them off to fight in either of those two countries. Therefore, I propose we declare war on France in order to give our troops an opportunity to learn how to fight a war and gain confidence by absolutely trouncing an enemy. This trenchant and sonorous victory would give our troops confidence and rid us of a distraction. While routing the French army would not provide total preparation for facing the much better-trained guerrilla troops in Afghanistan and Iraq, it would certainly give them confidence, and confidence is 90% of everything.

The economy is easy to turn around. The aristocracy needs to spend more of its pin money. And when unemployment increases, the aristocracy needs to take on more manservants.

There remains but one problem, but hear me out, for I am going to turn that problem into a tremendous advantage: My age. The reports are true that I am but 29 years of age, which is well short of the 45-year requirement. However, I am in possession of an evil twin brother, who, incredibly, is also 29 years of age. Our combined age of 58 is well over the legal requirement. The advantage is that my brother, whom some consider more personable than myself, can take to matters that make presidents popular with the populace, such as jogging, drinking coffee at McDonald’s, looking at trains going around Christmas trees, signing books, making appearances at sporting events, dedicating libraries, granting interviews, and other such examples of woolgathering. He obviously will not know what is going on, but that is okay, because it will make this presidency appear peccant and naive, but such are the hallmarks of recent U.S. presidencies. Meanwhile, I can be tending to vade me*censored*presidential affairs, such as having my manservants bathe me, and then I can tend to a grueling 4-hour workday, whose tasks will include turning around the economy, bringing jobs back to the United States, and winning wars.

With an identical twin frolicking about the country acting as an aegis, it will be impossible at all times to know my whereabouts. So my misguided fans who like to give me fan letters soaked in alcohol and set on fire, or give me a 21-gun salute all by themselves, will not only have to get past the Secret Service, they first will have to figure out where I am. The additional Secret Service agents needed to protect two co-presidents will help the economy, offsetting some of the abstruce disadvantages of having such an ignoramus in such a prominent and redoubtable position.

My vice president, of course, will be none other than Jacques Pierre Cousteau Bouilliabaise le Raunche de la Stenche. He will, of course, be my main deipnosophist, and act as a fountain of yeasty jeremiads.

My time has come. My country needs me.

Not only do I appreciate your vote, I deserve it.

What’s an aluminum can worth?

I saw someone out scrounging for aluminum cans recently. That made me wonder, what’s an aluminum can worth?

I remember my Dad telling me once that as he drove to one of the many remote hospitals in southern Missouri that he used to cover, he got used to seeing a couple on a riding lawnmower, driving along the shoulder of the road, picking up cans. He commented that he didn’t realize aluminum was worth enough to make that worthwhile.

Being a notorious cheapskate–so much so that the indigenous people of the Himalayas have a folk song about me–I decided to find out.

There’s a recycling place between home and work that I drive past whenever I’m hitting the grocery store on the way home. It posts its aluminum prices where they’re highly visible from the roadside. Price varies; I’ve seen it as high as 39 cents a pound and probably as low as 33 cents a pound.

Lacking a scale with enough precision to weigh a can, I did a Web search and found someplace saying that a pound of aluminum makes about 36 cans.

So, in south St. Louis in 2004, an aluminum can is worth about a penny. But I’ll grant that it has the advantage of being more likely to be sitting on the side of the road, and being far more visible.

Why that high? Aluminum isn’t a rare element by any means but it’s more expensive to process than iron or copper or tin. I’ve heard it said that you can estimate the amount of energy required to process an aluminum can by filling the can with gasoline. So a gallon of gasoline produces enough energy to refine enough bauxite into aluminum to make 10.75 cans.

At a penny a can, it’s certainly not worth my time to go out hunting them, as I’m sure I can’t find 500 of them in an hour. And I save a lot more money by not drinking soda than I’d save by saving the cans. (If you don’t want to give up soda, try cutting back and/or changing to generics. How much you save will amaze you.)

But is it worth my while to save the cans I do inevitably end up with? Sure. Also remember, a lot of other food containers are made partially of aluminum. We use aluminum foil all the time in our kitchens. Pie pans and other disposable food containers are often made of aluminum. My yogurt and applesauce containers have an aluminum foil lining under the lid.

Ten pounds of aluminum yields enough cash to pay for lunch at the cafeteria at work. I don’t know yet if I can accumulate 10 pounds in a month, or if it’ll take all year. But there’s only one way to find out.

Maybe I’ll find that it takes too long. But if that’s the case, my church saves cans. If everyone who goes to my church donated a pound of aluminum a month, we’d be talking $300-$400. And that’s enough money to do something at least semi-serious.

What’s an aluminum can worth? If you guessed a penny a can, you have my congratulations.

I miss my rivalry

So, the St. Louis Cardinals are traveling across the state for a much-anticipated series with the Kansas City Royals. Even when the series was meaningless, it could always be counted on for at least a few potshots, or something.

Not this year. I was born a Royals fan and I’ll die a Royals fan, but this year, I find myself agreeing with the St. Louis columnist.The Kansas City press has barely even noticed the Cardinals are coming to town. I can’t link directly to the stories because the Kansas City Star requires registration, but they’re all talking about Carlos Beltran.

Carlos Beltran is arguably the most talented human being to ever wear a Royals uniform. George Brett, as great as he was, didn’t have Beltran’s abilities. Bo Jackson did, but he spent less time in a Royals uniform than Beltran, thanks to an injury suffered in his unusual hobby. Maybe Amos Otis had them, but few people outside of Kansas City know much about A. O., and he didn’t have Beltran’s durability. Beltran got better as the season progressed, while A. O. generally got worse.

Now, the Royals deserve credit for getting something for Beltran, which is more than I can say for what they got for Kevin Appier or Jermaine Dye when they sold them off. The Royals pried a starting pitching prospect out of Oakland, who seems to have a knack for developing pitchers without destroying their arms. They also got a line-drive-hitting third baseman who bats left-handed. If he’s half as good as the last one of those the Royals had, they’ll be happy. They also got a catcher who can hit. The last one of those they had was Don Slaught, but Slaught made his name in Pittsburgh. The last one of those they had before Slaught was Darrell Porter.

Getting the first-round draft pick from whoever signed Beltran would have been nice, but this deal gives the Royals the catcher they need now, as well as a starting pitcher they need now, and the third baseman they’re going to need next year.

Only time will tell whether that first-round draft pick would have been another Carlos Beltran or another Jeff Austin, and only time will tell if one of these guys is going to be another Jermaine Dye or if all of them are going to be A. J. Hinch.

I have a hard time not blaming the Royals for not wanting to pay Carlos Beltran $18 million. The Royals would be much better served by six slightly above-average players, each making an average of $3 million. Besides, injuries are a funny thing. The Royals are still stinging from giving Mike Sweeney a lucrative long-term contract, only to see him struggle with injuries the past two years. When you’re the Yankees, you can afford to take that risk. When you’re the Royals, you can’t. Right now, Carlos Beltran looks like Willie Mays. But he’s only an injury or two away from being Andre Dawson. A major injury could turn him into Mark Quinn.

So what’s Jeff Gordon saying here in St. Louis?

He’s lamenting that back in the 1970s, the Royals were baseball’s model franchise while the Cardinals languished. And today, the Royals are able to develop star players but unable to keep them, while the Cardinals field a team of perennial All-Stars. Both teams have their problems, but the Cardinals’ problems don’t push them into last place, and while they disappoint fans, they don’t alienate them.

The sad thing is, the worst thing the Royals could do to the Cardinals this year is trade their best player to one of the Cardinals’ Central Division rivals.

Wait. That’s exactly what they just did.

And maybe, just maybe, after age and media pressure catches up with Carlos Beltran and he turns into more of an Andre Dawson than a Willie Mays, maybe once again, the Royals will be able to afford him, and maybe a little bit of sentiment and nostalgia will kick in, and maybe the more enduring half of dos Carlos who captured the imagination of Royals fans in the late 1990s will decide it would be nice to end his career where he started.

Thanks for the memories, Carlos. I know this doesn’t have to be goodbye.

And I hope you don’t take this personally, but in the meantime, I hope we don’t miss you too much.

Two useful tools for upgrading Windows servers

Old servers never die. That’s part of the reason I share responsibility with two other people for administering 125 of the wretched things. And “wretched” is a nice way of describing the state of an NT server that’s almost old enough to drive.

How about two free tools for moving at least the shares and print queues off old servers and onto a new one? Moving the applications is still up to you, but moving file shares, either manually or via a batch file, is tedious work, so these are still welcome tools for the weary sysadmin.The first is Windows Print Migrator 3.1. This is a tool you should be running anyway, even if you can’t get rid of that particular print server, because it backs up everything about your printer configuration. Should that print server die by means of something other than a BOFH-style unfortunate (wink wink nudge nudge) incident, this tool’s backup copy lets you re-establish print queues in no time flat.

The second is Microsoft’s File Server Migration Toolkit, which allows you to move the shares from one server to another, and, if you have DFS set up, you can even preserve the UNCs so that the migration is completely transparent to the end users.

Both tools are a little bit tricky, so you want to play around with them in the test room with a couple of old machines on a hub or switch that’s not connected to the main network before you try them in production.

But once you master them, they can take work that would have taken you days to finish and reduce it to an hour or so.

Open sourcing code doesn’t necessarily mean people will rush to it

Open sourcing code doesn’t necessarily mean people will rush to it

John C. Dvorak wrote a nice layman’s introduction to open source on PCMag.com. But he makes at least one big false assumption.

Dvorak says he’d love to see old code open sourced. Some examples he sought, such as CP/M, CP/M-86, and GEM, have already been open source for years. Caldera, after buying the intellectual property of the former Digital Research from Novell, released just about everything that wasn’t directly related to DR-DOS, some of it as GPL, and some under other licenses. The results have hardly been earth shattering.

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Looks like Windows XP SP2 is gonna break stuff

I’m sure you’ve read already that Service Pack 2 for Windows XP is going to break some software in the name of enhanced security. And I’m sure you’ve read lots of howls of protest. And maybe some smug snide asides too.

What I’m sure you haven’t read is what to do about those compatibility issues.

Keep reading.First and foremost, you should keep your main Windows installation up to date. For everyday functions like word processing and e-mail, Windows XP SP2 should do just fine. It’s the old stuff that’s likely to break. And the old stuff is likely to be the stuff you only use occasionally.

So here’s what you do. Dual-boot Windows XP SP2 with an older version. That older version could be Windows XP SP1, or it could be something older.

How? The easiest way is to use a bootloader like XOSL. There might be others out there, but XOSL is proven, and it’s great. People have used it to install literally dozens of OSs on one computer.

If you’ve got software that hasn’t run right since you upgraded to XP, this is your chance to correct it too. With XOSL, lots of versions of Windows can coexist. You can even install Windows 3.1 if you can manage to locate drivers for your new hardware. (Though I can’t imagine why…. Windows 3.1 was so bad it drove me to run OS/2 for three years.)

After you get your old versions of Windows installed, boot into them and install your old software that doesn’t like XP SP2. Badda bing, badda boom, you can run your old stuff, and when you’re doing your everyday stuff, you can do the socially responsible thing and be up to date. Everybody wins.

Or, if lots of old software’s going to quit running anyway, you could just take it as your cue to switch to Linux…

The unheralded bargain in O gauge trains

Toy trains are a funny thing. Vintage Lionel trains are almost a status symbol, and their value has almost taken a mythical quality. Marx, on the other hand, was the working class brand in the 1950s, the company that had something for you no matter how much you had available to spend.

For the most part, today’s prices reflect that. Lionels are expensive and Marxes are cheap.

Sort of.

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Help! I do tech support for everyone I know! (Version 1.1)

Here’s an interesting dilemma: How do you avoid becoming the primary technical support contact for all of your friends and family?

(If this sounds vaguely familiar, yes, this is a revised version of something I wrote a year and a half ago.)This was a question Richard “Rich Job” Jobity asked two Christmases ago. I thought it was an unbelievably good question. I had to think about the answer for a while. That label fit me for a very long time. Sometime within the last couple of years it stopped, but I never knew exactly why. He made me think about it, and I found I’d done some interesting things on a subconscious level.

There was a time when I didn’t mind. I was 16 and still learning, I had some disposable time on my hands, and, frankly, I enjoyed the attention. You can learn a lot by fixing other people’s computers. It can also be a good way to meet lots of interesting people. And I used at least one of those friends as a reference to get my first three computer-related jobs. But over time, my desire changed.

I think a good first step is to identify exactly why it is you don’t want to be the primary technical support contact for all your friends and family.

In my case, I spend 40 hours a week setting up and fixing computers. And while I definitely spend some time off the clock thinking about computers, I also definitely want to spend some time off the clock thinking about something other than computers.

I have a life. I have a house to take care of, I have meetings to go to, and I have a social life. Not only that, I have bills to pay and errands to run, and physical needs to tend to as well, like cooking dinner and sleeping. And people get really annoyed with me for some reason if I don’t ever wash my clothes.

I’ve been in that situation. Once I had a friend calling me literally every night for a week with some new computer problem and keeping me on the phone for several hours a night while we tried to sort them out. A couple of years before that, someone in Washington was running a computer company and using me as his primary (unpaid) technical support, often taking an hour or two of my day, and getting upset if more than about 12 hours passed without me responding.

I think it’s perfectly understandable for any reasonable person to not like situations like this. So here are my tips for someone who wants to head off that kind of a problem.

Have realistic expectations on all sides. So the first step is to make sure your friends and your family understand that you have responsibilities in life other than making sure their computers work. You’ll do your best to help them, but it’s unrealistic to expect you to drop everything for a computer problem the same way you would drop everything for a death in the family.

Limit your availability. Don’t help someone with a computer problem while you’re in the middle of dinner. You’ll be able to concentrate better without your stomach growling and you won’t harbor resentment about your dinner getting cold. Have him or her step away from the computer and go for a walk and call back in half an hour. The time away from the computer will clear his or her mind and help him or her better answer your questions. Don’t waver on this; five-minute problems have ways of becoming hour-long problems.

Here’s a variant of that. I had a friend having problems with a Dell. She called Dell. She got tired of waiting on hold. “I know, I’ll call Dave,” she said. “Dave’s easier to get ahold of than this.”

She may have tried to call me, but last week I was everywhere but home, it seemed. She didn’t leave a message, so I didn’t know she’d called. The moral of the story: Don’t be easier to get ahold of than Dell. Or whoever it was that built the computer or wrote the software.

What if I’d been home? It depends. If I’d been home and playing Railroad Tycoon, I’d be under more obligation to help a friend in need than I would be if I were home but my girlfriend was over and we were in the middle of dinner or a movie. The key is to remember your other obligations and don’t compromise on them.

Sometimes that means not answering the phone. In this day and age when 50% of the population will answer their cellphone even if they’re sitting on the toilet, this is heresy. I usually make a reasonable effort to answer the phone. But if I’m in the middle of something, I won’t. At least one time when I made no effort to answer the phone when my girlfriend was over, she took it as one of the biggest compliments she ever got. (That relationship didn’t last, so maybe I should have answered the phone, but hey, at the time I didn’t feel like it.)

Whoever it was didn’t leave a message. If it’d been important, either they would have left a message or they would have called me back. (Maybe it was the friend who’d thought of using me as a substitute for Dell tech support. Who knows.)

Don’t do a company’s work for them. If someone’s having a problem with a Dell, or having a problem dialing in to the Internet, I stay away from the problem. If a Dell is having hardware problems, the user will have to call Dell eventually anyway, and the tech will have procedures to follow, and there’s no room in those procedures for a third-party diagnosis. Even if that third party is a friend’s cousin’s neighbor who supposedly wrote a computer book for O’Reilly three years ago. (For all the technician knows, it was a book about Emacs, and you can know Emacs yet know a whole lot of nothing about computer hardware, especially Dell hardware. But more likely he’ll just think the person’s lying.) For the record, when I call Dell or Gateway or HP, I jump through all the same stupid hoops. Even though I’ve written a computer book and I’ve been building and fixing computers my entire adult life.

And if someone can’t dial into an ISP, well, I may very well know more about computers than the guy at the ISP who’s going to pick up the phone. I may or may not be more intelligent and and more pleasant and more articulate than he is. But the fact is, I can only speculate about whatever problems the ISP may be having. And seeing as I don’t use modems anymore and haven’t for years, I’m not exactly in a good position to troubleshoot the things. Someone who does tech support for an ISP does it every day. He’s going to do a better job than me, even if he’s not as smart as I am.

Know your limits. A year ago, a friend was having problems with OS X. She asked if I’d look at it. I politely turned her down. There are ideal circumstances under which to try to solve a problem, but the moment you’re seeing the OS for the first time isn’t it. She called Apple and eventually they got it worked out. It’s a year later now. Her computer works fine, we’re still on speaking terms, and I still haven’t ever seen OS X.

Around the same time, another friend toasted her hard drive. I took on that challenge, because it was PC hardware and she was running an operating system I’d written a book about. It took me a while to solve the problem, but I solved it. It was a growth opportunity for me, and she’s happy.

And this is related to the next point: If you’re not certain about something, say so. It’s much better to say, “This is what I would do, but I’m really not sure it’s the best thing to do” than it is to give some bad advice and pretend that it’s gospel. Get your ego out of the way. There’s no need to try to look good all the time. No matter what you do, you’ll be wrong sometime. And one of the easiest ways to be wrong is to run your mouth when you don’t know what you’re talking about.

Limit your responsibility. If your uncle has a six-year-old PC running Windows 95 and ran out and bought a USB-only printer because it was on sale at Kmart and now he’s having problems getting it running and he never asked you about any of this, how much responsibility should you be willing to shoulder to get that printer running?

I’m inclined to say very little. It’s one thing to give some bad advice. It’s another to be dragged into a bad decision. If the only good way to get the peripheral running is to buy Windows XP and wipe the hard drive and install it clean, don’t let that be your problem.

Don’t allow yourself to be dragged into giving support for free software downloaded off the ‘Net, supercheap peripherals bought from who-knows-where, or anything else you can’t control.

You can take this to an extreme if you want: Partition the hard drive, move My Documents over to the second partition, and then create an image of the operating system and applications (installed on the first partition, of course). Any time you install something new, create a new image. When your friend or relative runs into trouble, have him or her re-image the computer. He or she can reinstall Kazaa or whatever notorious app probably caused the problem if desired, but you can disclaim responsibility for it.

Which brings me to:

Disclaim all responsibility for poor computer habits. Gatermann and I have a friend whose brother repeatedly does everything I’d do if I wanted to set out to mess up someone’s computer. He downloads and installs every gimmicky piece of free-with-strings-attached software he can find, turning his computer into a bevy of spyware. He runs around on Kazaa and other file-sharing networks, acquiring a busload of who-knows-what. He opens every e-mail attachment anybody sends to him, amassing a large collection of viruses. He probably does things I’ve never thought of.

Gatermann installed antivirus software on the computer, and we’ve both run Ad-Aware on it (if I recall, one time I ran it I found 284 instances of spyware). Both of us have rebuilt the system from scratch numerous times. The kid never learns. Why should he? Whatever he does, one of Tim’s friends will come over and fix it. (I guarantee it won’t be me though. I got sick of doing it.)

Some good rules to make people follow if they expect help from you:
1. Run antivirus software and keep it current. This is a non-negotiable if you’re running Windows.
2. Stay off P2P networks entirely. Their clients install spyware, and you know about the MP3 buffer overflow vulnerability in WinXP, don’t you? Buy the record and make your own MP3s. Can’t afford $17 CDs? Buy them used on Half.com then.
3. Never open an unexpected e-mail attachment. Even from your best friend. It’s trivially easy to make e-mail look like it came from someone else. If someone who knows both of you got a virus, you can get virus-infected e-mail that looks like it’s from that friend.
4. If you don’t need it, don’t install it. Most free Windows software comes with strings attached in the form of spyware, these days. If you don’t want to pay for software, run Linux.
5. If you must violate rule 4, run Ad-Aware religiously.

Don’t take responsibility when someone asks your advice and then refuses to follow it. That unpaid gig doing tech support for a computer company in Washington ended when he had a computer that wouldn’t boot. He sent me the relevant files. I told him how to fix the problem. The next day he complained it didn’t help, and sent me the files again. It was obvious from looking at the files that he didn’t do what I told him to do. I called him on it. He got defensive. He caught me on a bad day and I really didn’t want to hear it. The next day he sent me a long list of questions. I answered the first two or three, then said, “Sorry, I’m out of time.”

I never heard from him again. But at that point it was just as well. Why help someone who doesn’t respect you enough to follow your advice?

A less extreme example was when an ex-girlfriend’s younger brother refused to give up Kazaa. Every time I fixed the computer, he reinstalled Kazaa and one problem or another came back. Finally I told him, her, and their parents that I’d fixed the problems, but they were going to keep coming back as long as he used Kazaa. Ultimately they decided that free music was more important than a stable computer and staying within the law, but that was their decision.

Have other interests besides computers. My former high school computer science teacher took me aside a few years ago and asked me if it wouldn’t be great if someday people asked me as many questions about God as they were asking me then about computers.

I have relatives who know I’m into Genealogy, and they know that I’ve traced one branch of my family through William the Conqueror and all the way back to before the time of Christ. But some of them don’t know I fix computers for a living.

Some nights when I come home from work, I don’t even turn a computer on. I go straight to the basement, plug in my transformers, and watch a Lionel train run around in circles. I might stay down there all night except for when the phone rings (there are no phone outlets in my basement) or for dinner. Ronald Reagan used to do that. He said it helped him relax and take his mind off things. My dad did too. It works. And no, there’s no computer hooked up to it and there won’t be. This is where I go to escape from computers.

So I don’t find I have the problem anymore where people only want to talk to me about computers. Balance is important. Don’t let your computer knowledge keep you from pursuing your other interests.

Charge money. I don’t charge my family members, but with very few exceptions, I don’t do free technical support. I do make sure I give friends, acquaintances, and neighbors a good deal for their money. But if helping them is going to keep me from mowing my lawn, or if it’s going to force me to cancel plans with my girlfriend, then I need to be compensated enough to be able to pay someone else to mow my lawn, or to take my girlfriend out for a nice dinner that more than makes up for the cancellation.

It’s all about balance. So what if your entire block has the most stable computers in the world, if your grass is three feet tall and you have no friends and no significant other because you can’t make time to meet anyone for dinner?

I’ve had employers bill me out at anywhere from $50 to $75 per hour. Under ideal conditions, where they drop the computer off with the expectation of getting it back within 2 weeks, I bill myself out at significantly less than that. But for on-site service at odd hours, I believe it’s perfectly appropriate for a computer professional to bill at those kinds of rates.

Even if you’re a hobbyist, you need to be fair to yourself. Computer repair is a skill that takes longer to learn than mowing lawns, and the tools required are every bit as specialized and every bit as expensive. In St. Louis, many people charge what amounts to $25 an hour to mow a lawn.

And? This doesn’t mean I never get computer-related phone calls. One Sunday when a family member called me with a noisy fan in a power supply, I found him a cheap replacement. I’ve fixed girlfriends’ computers before. The last computer I built was a birthday present for my current girlfriend.

But I’m not afraid to answer the phone, I don’t find myself giving people longshot answers just to get them off the phone long enough for me to go somewhere or start screening my phone calls. And I find myself getting annoyed with people less. Those are all good things.