A User Friendly waiting to happen

Your new customer service manager’s name is Dev Null. Please refer all further communication to Dev Null, who will handle your matter speedily and appropriately.

Or something like that.It sounds just believable enough that lots of people will fall for it. The problem is getting anyone with Unix familiarity to keep a straight face while saying it.

Coincidentally, BOFH fans will also know that /dev/null is an incredibly fast backup device.

A train layout photo

A number of people have asked me to post a photo of some trains, so here’s a photo of a train, with some scenery, mostly hand-made by Yours Truly.

You’ll have to click here to see it, as it’s larger than my blogging software allows.Gatermann will notice that the tender is facing the wrong direction. Just pretend I’m auditioning for Ebay.

The train is a Marx. The locomotive is Marx’s CP locomotive, a gift from my fiancee. It’s one of Marx’s more desirable locomotives because it’s attractive, but common enough to still be affordable. It’s called a CP because it’s loosely based on a Canadian Pacific locomotive of the 1930s. With the exception of the Pennsylvania Merchandise Service car, all of these Marx cars are worth between $3 and $5. The Pennsy car is worth a bit more. It’s not particularly rare, but Marx made a lot of variations of it, and collectors like to get all the variations, which drives the price up.

The tiny gas station on the left is my design. Yes, the sign reads “Farquhar Oil Co.” Now you know the source of some of R. Collins’ fortune. This was one of the first paper buildings I tried to design and I think it turned out OK.

The confectionery and penny store are based very heavily on a series of building-shaped candy containers made by West Bros. around 1914. They were a lot of work but I’m pretty happy with how they turned out. They are paper as well.

The buildings on the right are free downloads from a company called Microtactix. They specialize in wargaming. Those two buildings happened to be about 20% undersize compared to mine, so I blew them up a bit and used them. Not quite the look I’m going for, but they’re close enough for now and they were easier than designing my own.

The tin lithographed train station in the distance was made by J. Chein, probably in the late 1920s. Chein made a lot of tin litho toys; I don’t know if their trains were windup or if they were strictly pull toys. It’s in terrible condition but putting it on the back of the layout obscures that somewhat. Guys like me are conditioned not to worry about scale too much; the Chein station is close enough, looks the part, and cost me a fraction of what a Marx station would cost, which in turn would cost a fraction of what a comparable Lionel would cost.

The block signal behind the confectionery is Marx, as is the red tower. The “snow” is white tissue paper, and the streets, which aren’t very visible, are a cobblestone pattern printed on paper that I cut out and affixed to the tissue paper with tape. Not very traditional and definitely not durable, but it worked.

It’s not much, but it’s a decent start of what I’m envisioning. I think if I draw a neighborhood of buildings in the style of those West Bros. ripoffs, it’ll make for a nice layout reminiscent of what a good toy train layout could have looked like in the 1920s and 1930s, as well as reminiscent of city neighborhoods that are rapidly vanishing forever, to make way for more convenience stores and Walgreen Drug Stores–oops, they don’t call them that anymore.

Nickel and dime your way to prosperity

An old friend and I have been talking a lot about debt elimination these past few weeks. With any luck, both of us will be completely debt-free by age 45 at the very most, and probably sooner.

The trick is to dump as much money as possible into debt retirement. As recently as November, the interest on my Honda Civic was costing me $1.40 a day. Think what you could do with that $540 a year you’re paying in needless interest.

The challenge is finding the money to use to retire debt.Some of these tricks will only save you a few cents. You must get yourself over the it’s-only-25-cents mentality. That quarter can either work for you or against you. A quarter paid at the beginning of a 30-year mortgage saves you more than a dollar by the end of the loan. Can you find a safer way to quadruple your money? I doubt it.

If and when you have no debt, dump those pennies, nickels, dimes, and quarters into an index fund. An index fund just buys you the same stocks that are in the Dow Jones Industrial Average, or some other index. Historically, these funds double in value every seven years. Great Depression, Schmeat Schmepression. Dump a quarter into an index fund and don’t touch the investment, and in 28 years, it’s $4.

So let’s find some creative ways to get some quarters.

1. Pay your bills online. This potentially does more than save you the 37 cents in postage. My gas and electric companies both have arrangements with checkfree.com to allow online payments free of charge. I was invariably late in paying them, which subjected me to interest payments. The other nice thing about Checkfree is that it schedules the payment for the due date. So if by chance you have an interest-bearing checking account, that money can work for you until the last possible day. You probably won’t save more than a couple of bucks a month this way, but that’s $25 over the course of a year. If someone offered you $25 without any strings attached, I doubt you’d turn it down.

2. Make car and mortgage payments as soon as possible. I may be showing my ignorance here, but interest paid to me on most accounts I’ve had is calculated monthly. Interest on my car is calculated daily. So, making that payment as soon as my paycheck shows up in my checking account reduces the principle, thus reducing my interest payments by a few pennies a few days early. It’s only pennies? I’d rather they be my pennies than Honda’s.

3. Use credit wisely. I remember one day a few years ago, I was at the grocery store and instead of pulling out my debit card, I pulled out a credit card accidentally. I thought how awful it would be to have to pay for life’s necessities on credit.

But if you’re disciplined, and you have a credit card with rewards–and we should be talking cash here, not merchandise–then it makes sense to pay for life’s necessities on credit. Take a look at my Discover Card bill, and you’ll see the bulk of it is things like gasoline, groceries, my telephone bill, and $20 trips to Kmart, which means I was probably buying stuff like toothpaste and deodorant and other household necessities. I pay the balance in full every month, so the result is essentially some bank paying me to buy the things I’d need to buy anyway. This nets me about $80 a year. I never see a dime of it–I apply it directly to the card’s balance.

4. Buy a programmable thermostat. The cheapest programmable thermostats cost about $30. They can easily save you that much in a month. During my 8-hour workday, my thermostat only heats the house to 56 degrees in the winter time. It cools it to 82 in the summer. During waking hours and on weekends, it keeps the house at 70 degrees in the winter and 75 in the summer. During sleeping hours the temperature raises or lowers by 5 degrees depending on whether it’s summer or winter. I used to have $300 heating bills in the winter months. Now I have $175 bills. That’s still ridiculous, but it leaves me money to actually do something about it.

5. Cut out the sodas and snacks. I used to routinely spend $1.50-$2.00 a day at the vending machine and the cafeteria at work, buying coffee, soda, and snacks. Over a 240-workday year, well, do the math. The 34.5-ounce can of coffee in my fridge (it lasts longer when stored there) is marked 9-26, the date I bought it. I expect it will last me until the end of the month. So that can of coffee will last me five months. I buy the off brand, so I can sometimes get one of those cans for between $3 and $3.50. So my morning coffee costs me 2.3 cents. I quit drinking soda entirely and I pack a granola bar in my lunch. Over the course of the past year I am sure I’ve saved $300.

6. Pack your lunch. Lunch at a sit-down restaurant almost always costs you $7. Fast food usually costs at least $5. The cafeteria at work is usually $3-$4. Sometimes I pack leftovers that would otherwise get thrown away, so they’re essentially free. It’s fairly easy to pack a lunch for $2. Again, do the math over 240 days. Do you want to spend a house payment on lunch every year, or do you want to spend a car payment instead?

7. Eat out less. A couple of years ago I was dating a girl who had to eat out 3-4 times a week, at least. Usually it was places where I was lucky to get out for under $20. I always paid, of course. I couldn’t figure out why I didn’t have any money. But with a little creativity, it’s entirely possible to make dinner for two for $4. You can make a fairly impressive dinner for two for $10.

8. Shop the cheap stores. St. Louis has five different chains of grocery stores. At the top of the ladder is Dierbergs, followed by Schnucks. A third local chain, Shop ‘n’ Save, generally beats the Schnucks and Dierbergs prices by a few percent. But now I do most of my shopping at two stores that white-collar professionals rarely visit: Aldi and Save-a-Lot. In most cases the quality of the product is the same. But when I can get a loaf of bread for $.99 versus $1.59, the difference adds up quickly. For the things Aldi and Save-a-Lot don’t carry, I still go to Dierbergs, but I rarely spend more than $10 at Dierbergs now, unless they’re running a big sale on something.

8. Buy generics. A lot of people are afraid of generic products because they feel they might be getting ripped off. You’re actually a lot more likely to get taken with a costlier brand name. I’ve found the quality of most generics to be as good as the name brands. When it isn’t, I try a different generic the next time. Eventually I’ll find a generic that’s as good as the big name brand, and save a bundle. I’ll buy the name brands when they’re on sale, but aside from that, my pantry is full of generics and I don’t care who knows about it.

9. Don’t spend a dollar to get 14 cents. A common excuse for not paying down your house is that the interest is tax deductible. That may be, but you’re getting pennies on the dollar. My car payment was costing me $1.40 a day until I paid it way down.

It’s tax time. That means you have a piece of paper that tells you exactly how much interest you paid on your house last year. Are you paying $14 a day to inhabit a house you supposedly own? That tax deduction only reduces the net cost to $12. I can think of better things to do with $12, and I’ll bet you can too.

10. Don’t spend your windfall all at once. Are you getting a tax refund? Did you get a bonus? Have you been working a lot of overtime lately? It’s OK to reward yourself and/or your family. But don’t blow all of it indulging yourself. Spend 10 percent of it, tithe 10 percent of it, and use the rest to retire debt, and dream of the day when you have no mortgage payment and no car payment and every paycheck is a windfall.

11. Save your pennies. Coinstar, the makers of those change-converting machines in grocery stores, says the average household has $90 in loose change scattered about the house. A fairly painless way to save money is to dump your change into a jar at the end of the day, rather than spending it on frivolous things. At some point, convert the money into a more usable form, then apply the windfall rule to it.

12. Cascade your debt. I pay extra on my car every month. When the car is paid off, I’m going to start adding that amount to my mortgage payment every month, except in case of emergency. I estimate I can have my house paid off in about five years by doing this.

13. What will I have to show for this purchase? This is key. Before you spend even a quarter, consider what you will have to show for it by buying it. Just because you walk past a candy store in the mall doesn’t mean you have to go in and buy something. If you’re lucky, all it’ll do is rot your teeth and make you fat. You could have paid that quarter into your mortgage and turned it into a dollar.

Some purchases are unavoidable. In a couple of months, I’m going to need new tires. I can think of a million things I’d rather do with that money, but I need it. That’s OK. I’ll have it.

The trick isn’t to live in total self-denial, but to exercise restraint. Most of us live like millionaires, but the problem is that we’re spending our million dollars instead of letting it work hard so we don’t have to work as much. And it’s killing us.

Terms of use for this site (Or: Deep-link me, please)

So, more companies are attempting to prohibit so-called deep linking, which is where you can’t link to stories themselves, but rather, you have to link to the front page and the poor reader has to try to find the story you’re thinking about.

So let it be known that you can link to anything on this site you darn well please. Not only do I allow it, I like it.As far as search engines are concerned, front pages are worthless. Either they have meaningless PR or marketing fluff on them, or they change all the time.

You shouldn’t have to tell people how wonderful you are. How wonderful you are should be evident from your site’s content. Let the reader read, decide for him/herself how wonderful you are and whether to come back.

So, I don’t care if you deep-link. I don’t care if you print out a copy of an entry on this site for personal use. You can’t republish it or sell it (those are the rights I retain) but if you want to put a copy of something I wrote in your 3-ring binder of useful stuff, then frankly, I’m flattered. Don’t put the text on your website–link. Advertising on this site generates a small amount of money that pays to keep it running and what’s left will allow me to pay off my Honda about a week sooner than I would have otherwise. So don’t steal my pennies.

But deep-linking to a story here that you found useful is as good as giving me pennies. This is something a lot of corporate lawyers don’t seem to realize.

I also don’t care how or when you read it. If you want to translate it through Google or Babelfish into your native language so you can enjoy it more, go ahead. Just don’t blame me when the computer butchers your native language once or twice per paragraph. If you want to read it in the bathroom or sitting under a tree or anywhere else, fine. Just please don’t read it in your car while you’re driving. Yes, I’m being greedy again. If you get into an accident and wind up in the hospital, then you’re not reading my site, so I don’t get any pennies. The guy in the car you crashed into isn’t reading my site either, so I don’t get any pennies. The only people who benefit from you reading my site in your car while driving are slimy insurance companies. I don’t like insurance companies, so please don’t read my site in the car while driving.

So those are my terms of use. I hope you find them less onerous than those of companies like Orbitz, who seem to want to tell you how to run your life.

That’s fine if they do that. Nobody’s forcing anybody to visit. They can have their onerous terms, then whither and die. Sites that respect your basic rights–like this one, hopefully–will continue long after those others have withered away.

It’s hard to know what to make of Jose Canseco’s steroid allegations

I remember back when the words "Jose Canseco money" meant something, even among people who weren’t really all that interested in baseball.

You see, Jose Canseco was a huge name. He hit long home runs in large quantities, and people paid him huge amounts of money to do it. For a time, he was the most popular and highest-paid player in the game.

Today, the money’s gone and he can’t get a job, and reading about his tell-all book is pretty sad.Terry Steinbach, a former teammate of Canseco, summed it up pretty well. Canseco worked pretty hard his first couple of years, and he actually got better during those first few years in Oakland. He worked on improving his outfield defense and got promoted from left field to right field. He worked on improving his speed and became the first man to ever hit 40 home runs and steal 40 bases in the same season.

But something happened. Steinbach says he stopped taking extra outfield practice, and it showed. The player who once was lauded for his defense became a full-time designated hitter. In one notorious incident after the Athletics had traded him to the Texas Rangers, a catchable fly ball bounced off Canseco’s head and into the stands, turning a long flyout into a home run.

And if you look at Canseco’s numbers, it’s almost like you can tell what years he was trying. Take 1998 for instance. That year, he stole 28 bases. But he stole 8 bases the year before and 3 bases the year after. He was out of baseball after 2001. He made some comeback attempts but to no avail. He complained about a conspiracy. Conspiracy? By 2001, he was good for a .250 batting average and 15 home runs per year. Why should anyone break out the Jose Canseco money a guy who can’t field and who puts up Steve Balboni-esque numbers at the plate?

So I think part of it is jealousy. Mark McGwire and Rafael Palmeiro came up about the same time Canseco did, and they played longer and put up better numbers. Both seem destined for the Hall of Fame. It’s hard to believe now that in 1987, Canseco was by far the most complete player of the trio. But both McGwire and Palmeiro worked on improving their defense, and Palmeiro worked on improving his power numbers and McGwire worked on his contact.

Meanwhile, Canseco was plagued by legal troubles. Speeding tickets (like 120 in a 55), allegations of spousal abuse, financial troubles… Seems he may have learned a thing or two from Pete Rose.

So, he’s likely a bit short on good character references.

But who better to recognize steroid users than another steroid user? And while much has been made of Barry Bonds’ transformation from a lanky guy into something that resembles a professional wrestler, a look at Mark McGwire’s 1987 Topps rookie card shows he made a similar transformation in the years between his 49-homer rookie season and his 70-homer binge. Was it just the andro?

It’s been said so many times that it’s cliche that taking steroids won’t help you keep up with Randy Johnson’s fastball and it certainly won’t make you able to hit a curveball. Whether you’re juiced or not, it’s a lot of work to stay in the big leagues. That’s why Canseco played his last game at age 37 while Julio Franco is still in the big leagues at age 45.

But the steroids will change long fly balls into homers. They may turn a hooking foul ball into a fair ball, or a broken-bat grounder to short into a broken-bat single.

And while the conspiracy that Canseco alleges may very well not exist, there’s no question that owners and the players’ union like the effects that steroids have. Fans like home runs, so more home runs means more fans, which means more money in the owners’ coffers. And the players’ union loves home runs, because nothing drives a player’s salary more than his ability to hit a long one. Ozzie Smith may have saved two runs a game with his glove, but he never made as much money as the guys who averaged a homer every 3-4 games.

Like it or not, regardless of how much truth there is in Canseco’s book, there’s a problem in baseball, and Canseco’s loud mouth is only a symptom. The bigger problem is that a drug that’s illegal for you and me to use is getting used by these professional athletes. The risk to their health is enormous, but worse yet, these men are idolized by millions of boys. Most of them are anything but good role models for children anyway, even without the steroids, but the steroids make it even worse.

In 1983, the Kansas City Royals realized they had a problem. A good half-dozen of their players had massive cocaine habits, including nearly every core player aside from George Brett. One by one, the Royals traded or released every last one of those players except for leadoff hitter Willie Wilson, who spent the first couple of months of the 1984 season in rehab. The Royals knew they were decimating their team–which had finished second the year before, and the same basic team had been in place since 1976 and been a contender every year–but they did it anyway. Surprisingly, the team of castoffs and rookies did well that year, winning its division.

Will any team have the guts today to purge itself of its steroid abusers?

I doubt it. But I guess I can hope.

How to build and paint miniature buildings (and make kids have fun with what they learn in school)

I found this tutorial on building a miniature building and a companion article on painting. The intended audience is wargaming, but the same tricks work for buildings for train layouts, or for kids to build cities for their Matchbox/Hot Wheels-brand cars or their action figures.To me, the gem was the technique on painting windows. I have never figured out how to draw or paint a glare on a window that looked the least bit convincing.

The most convincing way to get a glare or reflection on a window is to cut out the window, cut a piece of slide glass–or, in a pinch, plastic packaging–and glue it into the window. Or if you’re not going to detail the interior of the building, cut a piece from a gallon milk jug. Nothing looks more like a window than a window.

But for those times when that’s impractical, or for those times when you want a bit more of a toy look, the technique in this article is exactly what you need.

Don’t discount this as a fun craft for kids. Kids get bored easily, but this allows them to use their creativity, and it teaches them hand-eye coordination, problem solving, and it’s the only fun and interesting application of math I’ve ever found. If a child is struggling with division, like I did, here’s a motivation.

How do you turn this into a math lesson? Instead of eyeballing the size, encourage the child to figure out how big the building ought to be. If the building is intended for die-cast cars, measure a toy car. Then measure a real car. You now have a ratio. (Most die-cast cars scale out to somewhere between 1:64 and 1:76 scale). So, figuring that a one-story house is about 12 feet tall, multiply that by your ratio to figure out how big a floor should be. Measure doors and windows and multiply that by the ratio to figure out how big those should be.

The result will be toys that look better because some thought went into their proportions, and your kids might learn to enjoy math a little bit. I know I would have paid a lot more attention in math class if I’d realized I could use it to make cool toys.

At some point you might want to head down to Radio Shack to pick up some miniature light bulbs and teach your kids a little science lesson too. Horror of horrors, they might find they like that too.

Or, if your child is very inclined towards math and science, and hates art class, this might be a way to give them a bit more appeciation of what they learn in those classes.

Another story of eminent domain gone wrong

Eminent domain is supposed to be used for the greater good, such as when a building is falling down and endangering people but the owner refuses to take care of the problem, or when a road is needed and there’s no choice but to take out buildings that stand in the way.

It’s not supposed to be used to bulldoze an auto repair business to make room for an art gallery.St. Louis is rife with stories about homes and small businesses being bulldozed to make way for Lowes and other big-box stores. Never mind the Missouri Constitution prohibits seizure of private land for private use. In St. Louis and its suburbs, we never let laws stand in the way of progress.

Republicans love it because they love big business, and Democrats love it because they see tax dollars. It’s ridiculous. People came to the United States from Europe because you couldn’t buy land unless you already had land and money. Now, unless you have a certain amount of land and money, it’s getting to be difficult to hold on to what you have (and don’t expect to get a fair price for it either).

Now we have a former mayor, Vincent Schoemel, deciding that the city needs an arts district, and Jim Day’s independent garage, which has stood there for 20 years, making a profit, paying taxes, and serving its neighbors, stands in the way. A year and a half ago he was offered $125,000 to sell out. He declined. That’s a generous offer for the land but it’s not enough to allow him to relocate his business.

Two months later, he received a counter-offer, which is still on the table: $67,500, which is nearly $13,000 less than the city says his land is worth.

Sometimes Schoemel only offers $1.

When the mafia does things like this, it’s called extortion. But when Schoemel does this, it’s called progress. That’s funny. I don’t see any difference.

Let’s give Schoemel a dollar to slither back under a rock and stay there.

The story of MTH vs. Lionel

Inc. Magazine published a story about the MTH v. Lionel lawsuit which ultimately led to a $40 million judgment against Lionel.The article has a lot of good information in it, including insights on how Lionel and MTH came to be such bitter rivals. There’s lots of hearsay out there but aside from combing through very old magazine articles I never found much about the MTH/Lionel relationship that existed in the 1990s. This article isn’t a complete picture either but it gives details that I hadn’t seen elsewhere.

The article mostly paints a sympathetic picture of MTH, at one place saying “[MTH owner] Mike [Wolf] is not sparkling lily white in all this,” but not really elaborating. But I can’t blame the author for this.
Mike Wolf and MTH are willing to talk and Lionel isn’t.

It’s a story of industrial espionage and the downsides of using (or being) contractors, outsourcing, and overproduction, and the rise and fall of the American Dream. The question, yet unresolved, is whether it’s Mike Wolf’s American Dream that’s falling, or Joshua Lionel Cowen’s. Or both.

Side note: Speaking as a journalist, this article is a good reason why it’s good to talk to the press, even when your lawyers may not want you to. You have to win, or at least compete, in the court of public opinion as well as in the court of law. Run what you say through the lawyers if you have to, but make sure you say something. If you decline comment, the next-best place for the writer to get information about you is from the other side, which is the last place you want information about you to come from.

In this case, to look less like the bad guy, Lionel wouldn’t have had to say much of anything that damaged the case. Make some general statement about the case. Even if it’s rehashed from a press release, it looks better than “Lionel and its owners declined to comment for this story.” And then go in for the kill. “Why don’t you ask QSI what it thinks of MTH?” QSI is a former MTH subcontractor currently engaged in a separate lawsuit. QSI might not say much, but now the writer has some dirt on the rival to go chase down. It might have only resulted in one more line being in the story, something like, “Ironically, MTH, years after being a Lionel subcontractor, is now engaged in a separate and unrelated lawsuit with QSI, one of its former subcontractors.” With that information in the story, Lionel still doesn’t look like a poor, innocent little puppy (it isn’t), but it makes MTH look less like one (it isn’t either).

The government exists to protect and serve its citizens, not the other way around

“If I had to choose between government without newspapers, and newspapers without government, I wouldn’t hesitate to choose the latter.” — Thomas Jefferson

Today, half of U.S. high school students surveyed believe newspaper stories should require government approval. Pravda, anyone?We shouldn’t be surprised. Freedom of the press died in the U.S. schoolroom on January 13, 1988 when the Supreme Court ruled that high schools can censor student newspapers.

As an outspoken high school newspaper editor in the early 1990s, I argued that in the 1950s the biggest problems were kids running in the halls and chewing gum in class. By the 1990s, teen pregnancy wasn’t even in the top two. Drugs and guns had pushed it out.

I argued that high school journalists should be permited to pursue tough issues. Their chances of solving any of those issues approaches zero, but their chances of helping their readers to feel less alone were pretty good. And I wouldn’t have minded if the newspapers made the administration a bit more accountable too–this was only a year or two after Pump up the Volume came out, after all.

I also argued that school’s job was to teach kids how to operate in the real world, and if they spent their late teens in a totalitarian regime, then they wouldn’t know what to do with their freedom when they turned 18.

Does this new study prove I was right?

Democrats and Republicans both agree that the government’s job is to protect its citizens from thugs. Where they disagree is on the definition of the word “thugs,” and, to a lesser degree, on how to go about doing the protecting.

But that’s irrelevant. The government’s job is to protect its citizens from thugs is turning into Citizens’ job is to protect the government from thugs. That’s backwards.

Maybe we need to worry less about test scores and start making sure we teach the basics. I knew what libel was when I was in the seventh grade. We re-enacted the Trial of John Peter Zenger. I don’t know how many of my classmates remember it, but we were presented with the concept and we all knew, if only for a moment, why it was important. Chances are even if the names and dates and other details are forgotten, one who studied the case in school will at least be left with the gut feeling that government censorship of newspapers is wrong.

I don’t know what history and civics teachers are being told to teach today, but obviously the constitution is lacking in the curriculum.

And that’s a problem, because once the First Amendment falls, most of the others will fall right with it, and the few that manage to remain won’t be worth having anymore anyway. I suspect that’s why Jefferson, who couldn’t open a newspaper without reading someone blasting something he’d done or not done, still considered newspapers more important than government.

I’ve been messing around with Backup Exec 10

Veritas is trying mightily to unseat Microsoft as my least-favorite software company. I do believe Backup Exec to be the worst piece of software of any kind on the market. In fact, babysitting Backup Exec is the reason I haven’t been around much.

I’m looking to version 10 for some relief (and the much-needed 1.0 quality that Microsoft usually delivers around version 3–when Veritas will deliver it probably is an interesting Calculus problem).The downside to version 10: I’m told there’s no more Windows NT 4.0 support. Can’t back ’em up. I haven’t actually tried installing the remote agent on an NT4 box to see if it’s unsupported as in we-won’t-help-when-it-breaks or unsupported as in no-can-do. Smart businesses hocked their NT4 servers a couple of years ago. I won’t say anything else, except that not every business is smart.

More downside: If a tape fills up and you can’t change it because the server is offsite and/or behind locked doors that require approval from 14 middle managers and a note from your mother to get to, under some circumstances Backup Exec 10 will hang indefinitely while cancelling the job. Version 9 had the same problem. Bouncing the services will usually relieve the hang, but sometimes you have to reboot.

It’s tempting to put Backup Exec and your tape drive on your biggest file server to get faster backups. But trust me, if you put it on a server that’s dedicated to backups–its day job can be as a domain controller or some other task that’s shared by multiple, redundant mahcines–you’ll thank yourself. It’s very nice to be able to reboot your Backup Exec server without giving your seven bosses something else besides the cover sheet on your TPS reports to grumble about.

If you must put Backup Exec on your file server, set up DFS and mirror the file shares to another server. It doesn’t have to be anything fancy–just something that can prop things up while the server’s rebooting. And run Windows 2003, because it boots fast.

The upside: I can make Backup Exec 9.1 die every time by creating a direct-to-tape job and running it concurrently with a disk-to-disk-to-tape job. The tape portion of the second job will bomb every time. Veritas technical support tells me that bug was fixed in 9.1SP1. It wasn’t. But it’s fixed in 10.

There are some other features in 10, like synthetic backups, that promise to speed backups along. That would be very nice. It would also be nice if it would be reliable.

I’m not going to put it in production yet–when I first deployed 9, it fixed a lot of problems but it made a whole bunch of new ones–but maybe, just maybe, Backup Exec 10 will do what it’s supposed to do well enough that I can work something close to regular hours again.

Otherwise I’ll look forward to Backup Exec 11 and hope that it features more changes than just a new Symantec black-and-gold color scheme and wizards featuring Peter Norton. We’ll see.