Troubleshooting a Mac SCSI drive

Mailbag:

Filtering; Monitor

Sometimes SCSI just doesn’t want to work. I tried to configure an Initio Miles 9100UW card and a 20-gig Seagate Barracuda drive in a Power Macintosh 8600 yesterday. I’d have much preferred an Adaptec card, because I haven’t had much luck with Initios in the past and Adaptec’s Web site has great tech support, but the user bought the stuff without asking me, partly because the Initio cards are really cheap. The 9100 spun up the drive and allowed us to format it, no problem. Then we installed an OS and tried to boot from it… Bus error. Or, if we were lucky, Error Type 96. (I’ve never seen that one before. I think we got a Type 97 once too.) We installed the factory SCSI drive, which we knew worked, alone on the Initio. Same result. I tried different cables just to eliminate that possibility. Nope. So I pulled the 9100 and the Barracuda and put them in a Power Macintosh 7300 we use for support. It worked the first time, and every subsequent time.

I found absolutely no reference to bootup problems with this card, or incompatibility problems, anywhere on the Web or in Usenet. The card had the latest firmware, so I went ahead and downloaded all available firmware versions and tested the card with them, one at a time. It seemed to get a little further in the boot process with the older versions, but I’d still get a bus error.

We ended up just putting the OS on his factory drive, kept it connected to the motherboard’s built-in SCSI, and we moved virtual memory and applications to the new drive. That way, he still gets most of the new drive’s speed benefit. Once the OS is loaded into memory, it won’t touch the old drive for much. Putting more time into it just didn’t seem to be worth the slight benefit we’d get.

Converting movies between different types. If you want to convert QuickTime movies to MP4 format (so you don’t have to keep QuickTime installed, or to make the movies take up less space on disk), you can find instructions for doing it here. It’s easy to use the Bink Converter to do other things as well, such as changing an AVI file to use a less obscure codec, or remove an audio track…

Conversion takes some time though. Don’t try this on your Pentium-133, unless you like waiting.

Mailbag:

Filtering; Monitor

Experiments running old Mac software on a new Mac

Mailbag:

Compressed ramdisk; partitioned HDD; ram limitations

Mac adventures. Nothing fun. Take my advice: Don’t bother trying to get MS Office 4.2.1b running under MacOS 9. Not that most people would try to run software that’s two versions back on a new system, but… I guess these guys didn’t have money left in their budget to upgrade their old software after paying too much for an iMac.

Now, on a PC, the answer’s simple. Multiboot an older copy of Windows. (But Office 4.21 runs just fine under newer Windows, but humor me.) I can run DOS 1.0 on a Pentium IV if I want to for some insane reason, to get the ultimate in backward compatibility. If there’s some CP/M-86 app I want to run for some odd reason, I can run CP/M-86 on a P4 too–it’ new machines is software that tries to access the IBM PC’s ROM Basic. Very few programs did. The compatibility problem you’re most likely to run into is due to programs not handling very high CPU speeds well, but that’s curable with slowdown.

Older Mac software is very hit and miss with newer versions of the OS, and you can’t do backlevel OSs on new Macs. Whatever the current OS was at the time of a model’s introduction is generally the oldest OS you can run. There’s no booting into System 7.5.5 on your G4 for optimum compatibility with a legacy app you need that hasn’t been updated.

I almost resorted to trying to run it in the vMac Mac Plus emulator , but I found the hard disk files too cumbersome to deal with–getting files into them is really a chore, and besides, vMac didn’t seem too interested in mounting a hard disk image–only floppies. It’s a real shame the excellent Basilisk Mac II emulator hasn’t been ported to the PowerMac.  I’ve used it to run 68040- software on Windows PCs in a pinch numerous times, and fast PCs emulate the 040 much faster than the real thing. A Mac Basilisk port would be a very workable solution for running finicky older software on newer machines.

Later, I spent a couple of hours trying to get an Epson Stylus 850 printer working on another iMac with a USB-to-parallel adapter. Usually it works flawlessly. This one doesn’t want to play. I got rid of the “port is in use” error I had been getting by uninstalling and reinstalling the driver (my last resort, after trashing the printer preferences, AppleTalk preferences, and everything else I could think of in the Preferences folder, then zapping the PRAM by holding down Cmd-Option-P-R at boot time and letting it chime seven times), but then Chooser asked whether the printer was connected to the printer or modem port. Answer: neither. It’s an iMac. It’s connected to USB. I humored it by trying both phantom ports, but neither setting worked. Then I downloaded a patch from Epson’s Web site and installed it. The port-in-use errors came back. Lovely. I gave up for the day. Macs are supposed to be easier? Hardly. Maybe they’re a little easier to use (I doubt it) but they sure are a lot harder to fix.

Along the way I found this useful list of extensions and control panels though . So something good came of all this.

Mailbag:

Compressed ramdisk; partitioned HDD; ram limitations

Troubleshooting Mac extensions

Troubleshooting Macintosh extensions. An extensions conflict is where you lose your innocence with fixing a Mac. Not all extensions and control panels get along, and certain combinations can have disastrous results.

Here’s my method. Create a folder on the desktop. Drag exactly half the extensions out of System Folder:Extensions and drop them in the folder. Select all the extensions in that new folder and give them a label, so they stand out (it makes them a different color). Now reboot and see if the problem goes away. If it doesn’t, create another folder, move the remaining extensions into it and give them a label. Move the first batch back into the extensions folder and reboot.

Now, add half your extensions back from the folder on the desktop to the extensions folder. If the problem comes back, move that half back into the second folder on the desktop and move the now-known good half into the extensions folder. After each test, remove the labels from the extensions in the extensions folder. Just keep swapping halves until you narrow it down to one bad extension, using labels to keep yourself from getting lost.

I don’t recommend Conflict Catcher because all it does is move the extensions around for you–it’s no easier than this method, and this method doesn’t cost $50.

This is how we build ’em in St. Louis. Neither Gatermann nor I are really in the habit of naming our PCs unless a name is just painfully obvious. In the case of his Linux gateway, the name was painfully obvious. One name and one name only fits: Mir.

This is how we build computers in St. Louis. This is Tom Gatermann’s Linux gateway: a Micronics P75 board with a Cirrus Logic PCI SVGA card, a Kingston PCI NE2000 clone connecting to the Internet, and a Bay Netgear 310TX PCI 10/100 (DEC Tulip chipset) connecting to the local LAN. Yes, that AT case was as cheap as it looks. Maybe cheaper.

Inside the case, there’s an IMES 8X IDE CD-ROM, an ancient 1.44 MB floppy drive of unknown origin, and a 1.2 GB Quantum Bigfoot HD, of which about 1.5 MB is used (booting’s much faster off the HD than off the floppy).

“>

Mir is made from, well, a pile of junk. A Micronics P75 board. A Cirrus Logic PCI SVGA card. Whatever 72-pin SIMMs we had laying around. A Quantum Bigfoot 1.2-gig HD. A really trashed 3.5″ floppy drive. The cheapest-looking AT case ever. But we did skip the Linksys NICs. The NICs are a Kingston PCI NE2000 clone and a Bay Netgear 10/100 based on the DEC Tulip chipset.

We assembled it outside the case because we had so much trouble getting it going correctly–it’s much easier to swap components when they’re accessible. Once we got it going, we never bothered to put everything back inside the case. Maybe we’re trend-setters and this is the next fad in computing. After all, what’s the logical next step after translucency?

Make a Power Mac 7200 feel like a G4

I’m all over the place today. So fasten your seat belts. We’re going for a ride.

How do you make a Power Mac 7200/120 feel like a G4? Install vintage software on it. We’re dumping some old Power Macs at work, but since they’ve recycled some of the software licenses (and lost most of the rest), the only legal thing to do is to wipe the drives, install the now-free Mac OS 7.5.5 on it, and perhaps another free package or two. I went ahead and threw in WordPerfect 3.5, which Corel has made available free of charge. The systems boot in 45 seconds (even less if I defrag the drives and then run DiskWarrior) and WP loads in 7-9.

I hear System 6.0.8 on an SE/30 running programs like WriteNow is even nicer. From what I remember of using such a machine in 1992-93, it’s probably true. Memories fade and tales grow taller with time, but I remember that SE/30 was just about the fastest computer I ever used. It didn’t multitask, but then again, the PCs of the time didn’t multitask well. In those days if you wanted real multitasking, you had to get a Unix workstation or an Amiga.

In those days I used the SE/30 at school and had an Amiga 2000 at home. The SE/30 was definitely faster, but the Amiga let me multitask, and I abused the privelige. It’s arguable which machine made me more productive, as much as it pains me to admit.

I’ve also heard arguments that the SE/30 makes you more creative. That’s absolutely not universal. Having strong emotions about the tools you’re using certainly helps–and that can go either way. Intense hatred is as inspiring as intense love. Why do you think we hear so many love songs and love-gone-wrong songs? It might be more inspiring. I find it much easier to write angry angst-ridden punk or self-loathing goth (the two extremes of love gone wrong songs) than to write worship music, which, face it, is basically love songs to God.

I think a 1.2 GHz Athlon with a 15,000 RPM SCSI drive and 256 megs of RAM would make me more creative, but mostly because it wouldn’t stand in my way or slow me down.

And a stolen insight. I was talking and praying with another church member Wednesday night. He’s a psychology PhD, brilliant mind. We talked about work, and he was talking about a couple of his more extreme cases, and at one point, remembering what my own mind can do sometimes, I asked, “Is anyone normal?” Then he let loose with a pearl of wisdom.

Don’t focus on the disorder. Focus on the order, the things that work right.

Like my creative bursts! They’re usually accompanied by a mood swing. Focus on the creativity, good stuff happens. Focus on the mood swing, bad stuff happens.

We do this in other stuff. Nobody cares that the x86 is quite possibly the worst CPU architecture mankind ever foisted on itself. Trust me, it’s awful. I can program every other chip I’ve tried. OK, so me not being able to program something doesn’t make it awful, so let me state that another way. I can program other architectures. They’re easy, so they’re awesome. Not the x86. But the x86 has so much software for it–because programmers gave up and just decided to write in high-level languages–so no one cares how awful it is.

Nobody seems to care that the Mac never had preemptive multitasking or memory protection because it looks cool and makes you feel warm and fuzzy when you use it. It’s got that cuteness factor that people go ga-ga over.

Why is it we give these stupid machines the benefit of the doubt, but not each other? I don’t get it.

~~~~~~~~~~
From: “James Cooley” <c_closet@nospam.dnai.com>

Subject: S3 ViRGE 325

Dave,

Enjoy your column and read it daily. You refered to the above video card and I wanted to share your enthusiasm. I also wanted to point out that I use the driver at www.s3.com (try http://208.202.167.131/DRVVIEW.HTM for a direct link)instead of the huge Diamond drivers or the generic Win98 driver.

Regards,

Jim

~~~~~

Thanks. Yes, I also downloaded the S3 reference drivers for comparison; for now I’m just letting the Microsoft-supplied drivers do the job. I’ll
probably switch it this weekend though. S3 and Diamond definitely know their chipset and card better than Microsoft does.

I’ve always been impressed with Diamond’s cards; too bad their days as a prominent graphics card maker are pretty much over. I’m sure Guillemot’s video cards are fine, but Diamond was familiar.

A Mac Norton Antivirus tip

Mac Norton AntiVirus tip. If this affects you, you probably already know this, but just in case, I’ll metnion it. NAV under Mac OS 9 isn’t exactly reliable. Its autodetection of installing software (so it can offer to disable itself during the process) likes to crash the system. The conventional advice of rebooting without extensions to install software is no longer a suggestion in this environment. It’s a must.

I don’t like having antivirus software running all the time personally (it slows down systems something fierce and I find it preferable to just not engage in high-risk activities because sometimes things slip past antivirus software–I’ve always thought it’s better to promote responsible behavior than it is to try to make irresponsible behavior safe), but sometimes that’s unavoidable, e.g. in corporate environments where there are policies mandating such things.

Weird day yesterday. My boss and I had talked about moving me on to bigger and better things. Yesterday was the day. I totally forgot. I was wondering about mid-day why I hadn’t had anything to do when someone else mentioned it. Oops. So now I’m Office 2000 Deployment Czar. Sort of. Yuck. Didn’t I see a pile of IBM Selectrics somewhere…?

And then this… My songwriting partner asks about the feasibility of writing an original Christmas song for the Christmas Eve 11 pm service. Ooh. Is there such thing as an original Christmas song? But this is like being asked to write a song for your best friend’s wedding or something, so if there’s a way to still write an original Christmas song, I’ll find it.

~~~~~~~~~~

From: “Gary Mugford” <mugford@nospam.aztec-net.com>
Subject: The definition of rich
David,

  From the Great White North, have a great holiday season. We struggle
away ourselves, having already had the holiday
back in October.

  Your pastor’s saying brought back a memory of something I wrote way back
in Grade 9. Haven’t changed belief in it much
since then. It was a poetry assignment in English that was supposed to
combine traditional and non-traditional form.
It’s lousy, but I’ve never written a poem since then. To me, I’d done
better than I could ever do again. And since I had
the marks to afford it, I declined to ever write another poem. Schmaltzy,
yeah. Crazy for sure. But i’s gotta be me!

  I unabashedly give you …

The Richest Man in the World

“Rich,” he said, “That’s what I’ll be!”
“I’ll own the world, just you wait and see!”

And then he met her.

And his world started to shrink, not grow larger.
And his wallet grew thinner, not fatter.

As the years passed by,
and life passed unto death,
there came to be erected
in the Olde Church graveyard,
a tombstone bearing an inscription,

“Here lies a very, very rich man.
She loved him.”
~~~~~

Poetically, sure, there’s room to criticize it, but that doesn’t change the
message one bit. That is the coolest thing I’ve read in a long time. Thanks!
~~~~~~~~~~

From: “Don Armstrong” <darmst@nospam.yahoo.com.au>
Subject: Ergonomic thingies

Dave, have you checked out 3M’s CWS (Computer Workstation Solutions) site, particularly their Ergonomics section, and particularly what they call their Renaissance Mouse?

It’s at http://www.3m.com/cws/index.html

Now, the “Renaissance Mouse” obviously owes a lot of its ancestry to gamer’s joysticks, but it seems to me to make a lot of sense when I play-act going through the motions of using it. There are other things there – like gel-filled wrist-rests – that also make sense. I’ve used them before, and they help.

Regards, Don Armstrong
~~~~~

I just checked the site. The renaissance mouse looks much like the old
third-party joysticks people bought for Atari 2600 consoles. Definitely
interesting. I may be putting my credit card to use…

Thanks!

~~~~~~~~~~

From: Edwards, Bruce
Subject: Ripping audio

Hi Dave:

I noticed that yesterday you talked about ripping audio from your CDs.  What sound card do you recommend as a good choice for encoding audio from LPs to either WAV or MP3 format?  I am interested in (when I build my next PC in about three to four months) getting a sound card that will provide excellent fidelity from an analog line in source.  I know there will then be interference issues within the PC too, are certain sounds cards more immune to this than others?

Thanks for any comments.

By the way, I ordered you book off Amazon last Friday and they were selling it for 50% off list.

Sincerely,

Bruce

~~~~~

It’d be really hard to beat the Sound Blaster Live! series (just avoid the Value version of the card, now discontinued). The card itself has excellent sound quality, and a much larger number of capacitors on it than I’m used to seeing these days, which will cut down on excess noise. The sound inputs are outstanding as well. The only way you’ll do better would be to get a truly professional-grade audio card, such as those from Digital Audio Labs (but you’ll pay more for it and you’ll have a card with zero multimedia capability–no MIDI, no nothing).
 
I see as well that the book’s at 50% off list. I wonder if that means it’s nearing the end of the line? It’s still at 20% off in the UK, which is where my sales are anyway, so if it stays in print there I’m in good shape.

Spinrite, Mac troubleshooting, and elections

SpinRite is your friend. Gatermann was telling me about instability with one of his Win98 boxes; he re-installed about 6 times with no better results when he ran SpinRite on his drive. It found tons of bad sectors that Scandisk wasn’t finding. He swapped out the drive and Win98 went back to its normal rate of instability.

Unfortunately, SpinRite doesn’t yet support NTFS, making it less useful for those who run NT or W2K.

More Mac troubleshooting. If your Mac crashes while printing, there’s a decent chance it’ll crash at bootup immediately afterward. I was troubleshooting a startup problem on a G4 and spent a good two hours before I noticed a document in one of the printer icons on the desktop. I rebooted without extensions, opened each printer and deleted any and all documents in them, and rebooted again. Then the G4 went back to its normal rate of instability.

Election “troubleshooting.” If you’re wondering why recounts can be different each time, here’s a perspective you’re not finding in the mainstream media from WorldNetDaily. You probably suspect, like I do, that this is less about recounts than it is about looking for Gore votes. It may actually be manufacturing Gore votes.

These guys are definitely right-leaning, which bothers me about as much as left-leaning, but at least they’re honest and not trying to push leftist coverage off as objective.

I continue to contend that objective coverage is very difficult, if not impossible, but that doesn’t matter because no one even wants to practice objective news coverage anymore. That’s why I left the news business.

Apple. you call this tech support?

This is why I don’t like Apple. Yesterday I worked on a new dual-processor G4. It was intermittent. Didn’t want to drive the monitor half the time. After re-seating the video card and monitor cable a number of times and installing the hardware the computer needed, it started giving an error message at boot:

The built-in memory test has detected a problem with cache memory. Please contact a service technician for assistance.

So I called Apple. You get 90 days’ free support, period. (You also only get a one-year warranty unless you buy the AppleCare extended warranty, which I’m loathe to do. But I we’d probably better do it for this machine since it all but screams “lemon” every time we boot it.) So, hey, we can’t get anywhere with this, so let’s start burning up the support period.

The hold time was about 15 seconds. I mention this because that’s the only part of the call that impressed me and my mother taught me to say whatever nice things I could. I read the message to the tech, who then put me on hold, then came back in about a minute.

“That message is caused by a defective memory module. Replace the third-party memory module to solve the problem,” she said.

“But the computer is saying the problem is with cache, not with the memory,” I told her. (The cache for the G4 resides on a small board along with the CPU core, sort of like the first Pentium IIs, only it plugs into a socket.) She repeated the message to me. I was very impressed that she didn’t ask whether we’d added any memory to the system (of course we had–Apple factory memory would never go bad, I’m sure).

I seem to remember at least one of my English teachers telling me to write exactly what I mean. Obviously the Mac OS 9 programmers didn’t have any of my English teachers.

I took the memory out and cleaned it with a dollar bill, then put it back in. The system was fine for the rest of the afternoon after this, but I have my doubts about this system. If the problem returns, I’ll replace the memory. When that turns out not to be the problem, I don’t know what I’ll do.

We’ve been having some problems lately with Micron tech support as well, but there’s a big difference there. With Apple, if you don’t prove they caused the problem, well, it’s your problem, and they won’t lift a finger to help you resolve it. Compare this to Micron. My boss complained to Micron about the length of time it was taking to resolve a problem with one particular system. You know what the Micron tech said? “If this replacement CPU doesn’t work, I’ll replace the system.” We’re talking a two-year-old system here.

Now I know why Micron has more business customers than Apple does. When you pay a higher price for a computer (whether that’s buying a Micron Client Pro instead of a less-expensive, consumer-oriented Micron Millenia, or an Apple G4 instead of virtually any PC), you expect quick resolution to your computer problems because, well, your business doesn’t slow down just because your computer doesn’t work right. Micron seems to get this. Apple doesn’t.

And that probably has something to do with why our business now has 25 Micron PCs for every Mac. There was a time when that situation was reversed.

The joke was obvious, but… I still laughed really hard when I read today’s User Friendly. I guess I’m showing my age here by virtue of getting this.

Then again, three or four years back, a friend walked up to me on campus. “Hey, I finally got a 64!” I gave him a funny look. “Commodore 64s aren’t hard to find,” I told him. Then he laughed. “No, a Nintendo 64.”

It’s funny how nicknames recycle themselves.

For old times’ sake. I see that Amiga, Inc. must be trying to blow out the remaining inventory of Amiga 1200s, because they’re selling this machine at unprecedented low prices. I checked out www.softhut.com just out of curiosity, and I can get a bare A1200 for $170. A model with a 260MB hard drive is $200.  On an Amiga, a drive of that size is cavernous, though I’d probably eventually rip out the 260-megger and put in a more modern drive.

The A1200 was seriously underpowered when it came out, but at that price it’s awfully tempting. It’s less than used A1200s typically fetch on eBay, when they show up. I can add an accelerator card later after the PowerPC migration plan firms up a bit more. And Amigas tend to hold their value really well. And I always wanted one.

I’m so out of the loop on the Amiga it’s not even funny, but I found it funny that as I started reading so much started coming back. The main commands are stored in a directory called c, and it gets referred to as c: (many crucial Amiga directories are referenced this way, e.g. prefs: and devs: ). Hard drives used to be DH0:, DF1:, etc., though I understand they changed that later to HD0:, HD1:, etc.

So what was the Amiga like? I get that question a lot. Commodore released one model that did run System V Unix (the Amiga 3000UX), but for the most part it ran its own OS, known originally as AmigaDOS and later shortened to AmigaOS. Since the OS being developed internally at Amiga, Inc., and later at Commodore after they bought Amiga, wasn’t going to be ready on time for a late 1984/early 1985 release, Commodore contracted with British software developer Metacomco to develop an operating system. Metacomco delivered a Tripos-derived OS, written in MC68000 assembly language and BCPL, that offered fully pre-emptive multitasking, multithreading, and dynamic memory allocation (two things even Mac OS 9 doesn’t do yet–OS 9 does have multithreading but its multitasking is cooperative and its memory allocation static).

Commodore spent the better part of the next decade refining and improving the OS, gradually replacing most of the old BCPL code with C code, stomping bugs, adding features and improving its looks. The GUI never quite reached the level of sophistication that Mac OS had, though it certainly was usable and had a much lower memory footprint. The command line resembled Unix in some ways (using the / for subdirectories rather than ) and DOS in others (you used devicename:filename to address files). Some command names resembled DOS, others resembled Unix, and others neither (presumably they were Tripos-inspired, but I know next to nothing about Tripos).

Two modern features that AmigaOS never got were virtual memory and a disk cache. As rare as hard drives were for much of the Amiga’s existance this wasn’t missed too terribly, though Commodore announced in 1989 that AmigaDOS 1.4 (never released) would contain these features. AmigaDOS 1.4 gained improved looks, became AmigaOS 2.0, and was released without the cache or virtual memory (though both were available as third-party add-ons).

As for the hardware, the Amiga used the same MC68000 series of CPUs that the pre-PowerPC Macintoshes used. The Amiga also had a custom chipset that provided graphics and sound coprocessing, years before this became a standard feature on PCs. This was an advantage for years, but became a liability in the early 1990s. While Apple and the cloners were buying off-the-shelf chipsets, Commodore continued having to develop their own for the sake of backward compatibility. They revved the chipset once in 1991, but it was too little, too late. While the first iteration stayed state of the art for about five years, it only took a year or two for the second iteration to fall behind the times, and Motorola was having trouble keeping up with Intel in the MHz wars (funny how history repeats itself), so the Amigas of 1992 and 1993 looked underpowered. Bled to death by clueless marketing and clueless management (it’s arguable who was worse), Commodore bled engineers for years and fell further and further behind before finally running out of cash in 1993.

Though the Amiga is a noncontender today, its influence remains. It was the first commercially successful personal computer to feature color displays of more than 16 colors (it could display up to 4,096 at a time), stereo sound, and pre-emptive multitasking–all features most of us take for granted today. And even though it was widely dismissed as a gaming machine in its heyday, the best-selling titles for the computer that ultimately won the battle are, you guessed it, games.

Scanner troubleshooting secrets

~Mail Follows Today’s Post~

Scanner wisdom. One of the things I did last week was set up a Umax scanner on a new iMac DV. The scanner worked perfectly on a Windows 98 PC, but when I connected it to the Mac it developed all sorts of strange diseases–not warming up properly, only scanning 1/3 of the page before timing out, making really loud noises, crashing the system…

I couldn’t resolve it, so I contacted Umax technical support. The tech I spoke with reminded me of a number of scanner tips I’d heard before but had forgotten, and besides that, I rarely if ever see them in the scanner manuals.

  • Plug scanners directly into the wall, not into a power strip. I’ve never heard a good explanation of why scanners are more sensitive to this than any other peripheral, but I’ve seen it work.
  • Plug USB scanners into a powered hub, or better yet, directly into the computer. USB scanners shouldn’t need power from the USB port, since they have their own power source, but this seems to make a difference.
  • Download the newest drivers, especially if you have a young operating system like MacOS 9, Mac OS X, Windows ME, or Windows 2000. It can take a little while for the scanner drivers to completely stabilize. Don’t install off the CD that came with the scanner, because it might be out of date. Get the newest stuff from the manufacturer’s Web site.
  • Uninstall old drivers before installing the new ones. This was the problem that bit me. The new driver didn’t totally overwrite the old one, creating a conflict that made the scanner go goofy.
  • Buy your scanner from a company that has a track record of providing updated drivers. Yes, that probably means you shouldn’t buy the $15 scanner with the $25 mail-in rebate. Yes, that means don’t buy HP. Up until a couple of years ago, getting NT drivers out of HP was like pulling teeth; now HP is charging for Windows 2000 drivers. HP also likes to abandon and then pick back up Mac support on a whim. Terrible track record.

Umax’s track record is pretty darn good. I’ve downloaded NT drivers for some really ancient Umax scanners after replacing old Macs with NT boxes. I once ran into a weird incompatibility with a seven-year-old Umax scanner–it was a B&W G3 with a wide SCSI controller (why, I don’t know) running Mac OS 8.6. Now that I think about it, I think the incompatibility was with the controller card. The scanner was discontinued years ago (before Mac OS 8 came out), so expecting them to provide a fix was way out of line.
m I’ve ever had with a Umax that they didn’t resolve, so when I spec out a scanner at work, Umax is always on my short list.

And here’s something I just found interesting. Maybe I’m the only one. But in reading the mail on Jerry Pournelle’s site, I found this. John Klos, administrator of sixgirls.org, takes Jerry to task for saying a Celeron can’t be a server. He cites his 66 MHz 68060-based Amiga 4000, which apparently acts as a mail and Web server, as proof. Though the most powerful m68k-based machine ever made, its processing power pales next to any Celeron (spare the original cacheless Celeron 266 and 300).

I think the point he was trying to make was that Unix plays by different rules. Indeed, when your server OS isn’t joined at the hip to a GUI and a Web browser and whatever else Gates tosses in on a whim, you can do a lot more work with less. His Amiga would make a lousy terminal server, but for serving up static Web pages and e-mail, there’s absolutely nothing wrong with it. Hosting a bunch of Web sites on an Amiga 4000 just because I could sounds very much like something I’d try myself if I had the hardware available or was willing to pay for the hardware necessary.

But I see Jerry Pournelle’s point as well.

It’s probably not the soundest business practice to advertise that you’re running off a several-year-old sub-100 MHz server, because that makes people nervous. Microsoft’s done a pretty admirable job of pounding everything slower than 350 MHz into obsolescence and the public knows this. And Intel and AMD have done a good job of marketing their high-end CPUs, resulting in people tending to lay blame at the CPU’s feet if it’s anything but a recent Pentium III. And, well, if you’re running off a shiny new IBM Netfinity, it’s very easy to get it fixed, or if need be, to replace it with another identical one. I know where to get true-blue Amiga parts and I even know which ones are interchangeable with PCs, but you might well be surprised to hear you can still get parts and that some are interchangeable.

But I’m sure there are far, far more sub-100 MHz machines out there in mission-critical situations functioning just fine than anyone wants to admit. I know we had many at my previous employer, and we have several at my current job, and it doesn’t make me nervous. The biggest difference is that most of them have nameplates like Sun and DEC and Compaq and IBM on them, rather than Commodore. But then again, Commodore’s reputation aside, it’s been years since I’ve seen a computer as well built as my Amiga 2000. (The last was the IBM PS/2 Model 80, which cost five times as much.) If I could get Amiga network cards for a decent price, you’d better believe I’d be running that computer as a firewall/proxy and other duties as assigned. I could probably get five years’ uninterrupted service from old Amy. Then I’d just replace her memory and get another ten.

The thing that makes me most nervous about John Klos’ situation is the business model’s dependence on him. I have faith in his A4000. I have faith in his ability to fix it if things do go wrong (anyone running NetBSD on an Amiga knows his machine better than the onsite techs who fix NetFinity servers know theirs). But there’s such thing as too much importance. I don’t let Apple certified techs come onsite to fix our Macs anymore at work, because I got tired of them breaking other things while they did warranty work and having to fix three things after they left. I know their machines better than they do. That makes me irreplaceable. A little job security is good. Too much job sercurity is bad, very bad. I’ll be doing the same thing next year and the year after that. It’s good to be able to say, “Call somebody else.” But that’s his problem, not his company’s or his customers’.

~~~~~~~~~~

From: rock4uandme
To: dfarq@swbell.net
Sent: Wednesday, October 25, 2000 1:22 PM
Subject: i`m having trouble with my canon bjc-210printer…

i`m having trouble with my canon bjc210 printer it`s printing every thing all red..Can you help???
 
 
thank you!!    john c
 
~~~~~~~~~

Printers aren’t my specialty and I don’t think I’ve ever seen a Canon BJC210, but if your printer has replacable printheads (some printers make the printhead part of the ink cartridge while others make them a separate component), try replacing them. That was the problem with the only Canon printer I’ve ever fixed.
 
You might try another color ink cartridge too; sometimes those go bad even if they still have ink in them.
 
If that fails, Canon does have a tech support page for that printer. I gave it a quick look and it’s a bit sketchy, but maybe it’ll help. If nothing else, there’s an e-mail address for questions. The page is at http://209.85.7.18/techsupport.php3?p=bjc210 (to save you from navigating the entire www.ccsi.canon.com page).
 

I hope that helps.

Dave
 
~~~~~~~~~~
 

From: Bruce Edwards
Subject: Crazy Win98 Networking Computer Problem

Dear Dave:

I am having a crazy computer problem which I am hoping you or your readers
may be able to give me a clue to.  I do have this posted on my daily
journal, but since I get very little traffic, I thought your readership or
yourself may be able to help.  Here’s the problem:

My wife’s computer suddenly and inexplicably became very slow when accessing
web sites and usually when accessing her e-mail.  We access the internet
normally through the LAN I installed at home.  This goes to a Wingate
machine which is connected to the aDSL line allowing shared access to the
internet.

My computer still sends and receives e-mail and accesses the web at full
speed.  Alice’s computer now appears to access the web text at about the
speed of a 9600 baud modem with graphics coming down even more slowly if at
all.  Also, her e-mail (Outlook Express) usually times out when going
through the LAN to the Wingate machine and then out over the internet. 
The LAN is working since she is making a connection out that way.

File transfer via the LAN between my PC and hers goes at full speed.
Something is causing her internet access to slow to a crawl while mine is
unaffected.  Also, it appears to be only part of her internet access.  I can
telnet out from her computer and connect to external servers very fast, as
fast as always.  I know telnet is just simple text, but the connection to
the server is very rapid too while connecting to a server via an http
browser is much much slower and then, once connected, the data flows so slow
it’s crazy.

Also, dial-up and connect to the internet via AOL and then use her mail
client and (external to AOL) browser works fine and is as speedy as you
would expect for a 56K modem.  What gives?

I tried reinstalling windows over the existing set-up (did not do anything)
and finally started over from “bare metal” as some like to say.  Reformat
the C drive.  Reinstall Windows 98, reinstall all the drivers, apps, tweak
the configuration, get it all working correctly.  Guess what?  Same slow
speed via the aDSL LAN connection even though my computer zips out via the
same connection.  Any suggestions?

Sincerely,

Bruce W. Edwards
e-mail:  bruce@BruceEdwards.com
Check www.BruceEdwards.com/journal  for my daily journal.

Bruce  🙂
Bruce W. Edwards
Sr. I.S. Auditor  
~~~~~~~~~~

From: Dave Farquhar [mailto:dfarq@swbell.net]Sent: Monday, October 23, 2000 6:16 PM
To: Edwards, Bruce
Cc: Diana Farquhar
Subject: Re: Crazy Win98 Networking Computer Problem

Hi Bruce,
 
The best thing I can think of is your MTU setting–have you run any of those MTU optimization programs? Those can have precisely the effect you describe at times. Try setting yor MTU back to 1500 and see what that does. While I wholeheartedly recommend them for dialup connections, MTU tweaking and any sort of LAN definitely don’t mix–to the point that I almost regret even mentioning the things in Optimizing Windows.
 
Short of that, I’d suggest ripping out all of your networking protocols and adapters from the Network control panel and add back in TCP/IP and only the other things you absolutely need. This’ll keep Windows from getting confused and trying to use the wrong transport, and eliminate the corrupted TCP/IP possibility. These are remote, but possible. Though your reinstall should have eliminated that possibility…
 
If it’s neither of those things, I’d start to suspect hardware. Make sure you don’t have an interrupt conflict (rare these days, but I just saw one a couple weeks ago so I don’t rule them out). Also try swapping in a different cable or NIC in your wife’s machine. Cables of course go bad more frequently than NICs, though I’ve had horrible luck with cheap NICs. At this point I won’t buy any ethernet NIC other than a Bay Netgear, 3Com or Intel.
 
I hope that helps. Let me know how it goes for you.

Dave 
~~~~~~~~~~
From: Bruce Edwards

Hi Dave:
 
Thank you for posting on your web site. I thought you would like an update.
 
I verified the MTU setting was still at 1500 (it was).  I have not used one of the optimizing programs on this PC.
 
I removed all the adapters from the PC via the control panel.  Rebooted and only added back TCP/IP on the Ethernet card. 
 
I double checked the interrupts in the control panel, there do not appear to be any conflicts and all devices report proper function.
 
I still need to 100% verify the wiring/hubs.  I think they are O.K. since that PC, using the same adapter, is able to file share with other PCs on the network.  That also implies that the adapter is O.K.
 
I will plug my PC into the same hub and port as my wife’s using the same cable to verify that the network infrastructure is O.K.
 
Then, I’ll removed the adapter and try a different one.
 
Hopefully one of these things will work.
 
Cheers,
 
Bruce
~~~~~~~~~~

This is a longshot, but… I’m wondering if maybe your DNS settings are off, or if your browser might be set to use a proxy server that doesn’t exist. That’s the only other thing I can think of that can cause sporadic slow access, unless the problem is your Web browser itself. Whichever browser you’re using, have you by any chance tried installing and testing the other one to see if it has the same problems?
 
In my experience, IE 5.5 isn’t exactly the greatest of performers, or when it does perform well, it seems to be by monopolizing CPU time. I’ve gotten much better results with IE 5.0. As for Netscape, I do wish they’d get it right again someday…
 
Thanks for the update. Hopefully we can find an answer.

Dave 
~~~~~~~~~~ 

Mac data recovery

Interesting day yesterday. I talked with my agent about where I’ll be writing next. There’s a UK magazine editor who is expressing interest in my work. We’ll see where that goes. My college degree is in journalism, and my field of emphasis was in magazine editing and publishing, so writing for computer magazines doesn’t seem foreign to me at all. I actually have been published before in computer magazines, but the last time was in 1997, and the time before that was in 1991. And I think the UK attitude towards technology is a bit more sensible than the US attitude–the UK seems more interested in making the most of what they have, as opposed to the US philosophy of replacing right away. (My English, Scottish and Irish ancestry must be showing through right about now.) So I like the idea of writing for magazines in the UK.
Due to my weak wrists, magazine writing is probably better suited for me at this point anyway.

Just don’t expect me to move to Manchester, England right away. (Of course I’d choose Manchester. That’s where the good music comes from. Joy Division, New Order, Joy Division, The Smiths, Joy Division, Crispy Ambulance, Joy Division…)

More emergency Mac procedures. It should be noted that what I stated about dual G4s not booting off the current utilities CDs also applies to other new models, such as the iMac DV and the G4 Cube (assuming you’re one of the 12 people who bought one).

Unfortunately, my tip for yesterday won’t help you if the machine is already in service and you can’t take it down for a reformat and reinstall. What to do then? Go ahead and copy (once again, DO NOT INSTALL) the contents of your utilities CDs to the hard drive. When you need to run them, boot off your MacOS 9 installation CD. Assuming your drive isn’t damaged to the point of being unreadable by the OS, you can then launch and run the full battery of utilities programs to get the machine back up and running.

If your filesystem is damaged to the point of being unreadable, your best resort is to take out the hard drive, put it in a Mac that is working, and run DiskWarrior, then if that doesn’t bring it back from the dead, run Tech Tool Pro’s volume recover. (Unfortunately, I’ve had to do this before–good thing for me that I’m not uncomfortable ripping into the innards of a computer and transplanting pieces into another.) Of course, this trick works better for G4 towers than it does for iMacs.

If it happens to a PowerBook, your best bet is to put the machine into SCSI dock mode (where the machine just emulates an external SCSI hard drive), connect it to a SCSI-equipped Mac, and run repair tools from there. This is also a great way to transport large numbers of files in a pinch. This is much nicer than taking out a PowerBook hard drive.

Ahem. I see Dan Bowman has introduced me as the Daynotes’ “Resident Expert on Macs.” I suppose I qualify as that. But I’m not a Mac zealot. There are things about every computer architecture that drive me up the wall. I’ve had fully multithreaded, pre-emptive multitasking systems since I bought an Amiga in 1991, and frankly ever since then I’ve found it very difficult to live without that. I’m always doing more than one thing at a time, so I don’t think it’s unreasonable at all to expect my computer to juggle a few things. (For a few blissful days in 1992 I had two Amigas, which let me really juggle a lot of things. These days I normally work with at least two networked PCs going, and sometimes as many as six.)

So while I’m no friend of Microsoft, I’ve probably said more critical things of Apple in these pages than I have of Microsoft.

The only computer that I was ever religious about was the Amiga, and to a certain degree I probably still am. That got me absolutely nowhere. Microsoft zealots drive me up the wall. Linux zealots drive me nuts. Anti-Linux zealots drive me even battier. I sympathize with OS/2 zealots, when I run across them, but I won’t join them. They’re machines. Tools. Do you expect me to sing the praises of Craftsman screwdrivers while I’m at it? They’re nice screwdrivers, but hey, I can get work done with a Stanley too…

So… Thanks for the kind introduction, Dan. I guess I just finished it. So if you’re here courtesy of Dan, welcome aboard. I hope you’re not too offended. (Don’t feel bad. I offend everyone at one point or another.)

Mac “superiority” and cheap PC hardware sources

Dave flying solo. Sorry about not getting the post up there yesterday. So here’s two days’ worth, divvied up however I want.
Inherent Mac superiority… or something. When Steve Jobs unveiled the new dual G4s, he loaded up Photoshop 5.5 on a 1 GHz P3, a 500 MHz G4, and a dual G4 and applied a filter. The 500 MHz G4 finished faster than the P3, and the dual G4 finished in less than half the time. The dual G4 is faster than a 2 GHz P3, not that you can buy one, Jobs boasted.

OK Steve, let’s try a real-world test here. What’s more common, Photoshop or MS Office? The rest of us use Office more frequently. So let’s rumble. The objective: A 700-record mail merge, using Excel and Word. The contenders: A 350 MHz G3 with 192 MB RAM, a 266 MHz G3 with 256 MB RAM, and a 333 MHz P2 with 64 MB RAM.

On record #596, both Macs abort with out of memory errors, even if I crank up the amount of memory both apps can have beyond 32 MB. (Macs don’t have dynamic memory allocation.) Time elapsed: 5 minutes on the 350, 6 minutes on the 266. (I tried it on the second Mac in case there was something wrong with the first one.)

The PC zips through the job in 30 seconds without errors. (Oh yeah, and I had two Internet Exploiter windows in the background, and an extra Excel spreadsheet loaded, mostly because I was too lazy to close everything extraneous down on the PC in order to make the test fair.)

So I guess by Jobs’ logic, my 333 MHz P2, which isn’t even made anymore, is faster than a dual 2 GHz G4, not that you can buy one…

Not that I’m a Microsoft zealot by any stretch of the imagination, but I just found this amusing. It turned out the fastest and most reliable way for one of my Mac users at work to do a mail merge on her Mac is to save the Excel “database” to an NT share, then go log onto a neighbor’s NT box to do the job.

A place for potential bargains. I found a source for surplus computer gear that pretty consistently has good deals advertised at www.softwareandstuff.com. Caveat emptor: I haven’t ordered anything from them myself yet, and they have a 5.1 rating on resellerratings.com but only four evaluations. Given that, I’d say they’re somewhat promising but I’m not going to explicitly recommend either for or against them based on just that.

A sampler: They have an Athlon 550 (Slot A, non-Thunderbird) on a Soyo KT133 mobo for $150. Soyo’s not my motherboard maker of choice but that’s not a bad deal for an inexpensive system with some kick. IDE CD-ROM drives are in the $25 range. WinChip 200 CPUs (outstanding for upgrading Socket 5 systems cheaply–the 1.5X multiplier becomes a 4X multiplier with the WinChip, so a Winnie-200 is a drop-in instant replacement for a P75, and you can get it running at 200 MHz on a 66 MHz system bus if your board supports a 3x multiplier) are $30. Plextor 12X/20X CD-ROM drives are $60. If you want a cheap speed boost for your Win9x box, Fix-It Utilities 99 is $10. Norton Utilities 2000 is $20. Nuts & Bolts Platinum is $15.

Certainly an intriguing vendor. That Athlon bundle has me thinking, and that Winnie would be nice in my P120.

From: Robert Bruce Thompson

Yep. I understand that even a lot of younger hams have never built anything. That’s sad. And probably not good news.

—–

Agreed. But I don’t know what anyone can really do about it.