01/01/2001

Mailbag:

Partition; IDE/SCSI; Lost CD ROM; Optimizing ME; Win 98/ME

A bargain Plextor CD-RW. I just spotted this great tip in a link to a link to a link in the StorageReview forums. The Iomega ZipCD 12x10x32 appears to be a relabeled Plextor drive, and it sometimes sells for around $100. So if you’re looking for the best CD-R on the market at a great price, go get it.

Details are at www.roundsparrow.com/comp/iomega1 if you want to have a look-see.

The $99 price seems to be a CompUSA special sale. Check local availability at www.compusa.com/products/product_info.asp?product_code=280095 if you’re interested.

Incidentally, the IDE 12x10x32 drives from TDK and Creative are also reported to be re-branded Plextors. Regular retail price on these four “twin” drives is similar, around $300. The TDK and Creative drives come with Nero Burning ROM, however, making them more desirable than the Plextor model. Iomega bundles Adaptec’s CD suite.

Happy New Year. An ancient Chinese curse says, “May you live in interesting times.” Well, 2000 certainly was interesting. So, my toast to you this year is this: May 2001 be less interesting than 2000. Boring isn’t always bad. Just usually.

Linux 2.4 almost made it. Yesterday, Linus Torvalds released linux2.4-prerelease and vowed there won’t be a prerelease1, prerelease2, etc.–this is it. Bugs get fixed in this one, then the final 2.4 comes out (to be immediately followed by linux2.4ac1, no doubt–Alan Cox always releases a patched kernel swatting a couple of bugs within hours of Linus releasing the new kernel. It happened with 2.0 and with 2.2, and history repeats itself).

Anyway, the 2.2 prerelease turned into a series in spite of Linus’ vows, so Linus isn’t always right, but I expect 2.4 will be out this month, if not this week.

Linux 2.4 will increase performance, especially on high-memory and SMP machines, but I ran a 2.3 series kernel (basically the Linux equivalent of an alpha release of 2.4) on my P120 for a long time and found it to be faster than 2.2, even on a machine that humble. I also found it to be more stable than Microsoft’s final releases, but hey.

I ought to download 2.4prerelease and put it on my dual Celeron box to see how far it’s come, but I doubt I get around to it today.

Other lowlights of 2000. Windows 2000 flopped. It’s not a total disaster, but sales aren’t meeting Microsoft’s expectations. PC sales flopped, and that was a disaster. The Pentium 4 was released to awful reviews. Nvidia bought the mortal remains of 3dfx for a song. Similarly, Aureal departed from this mortal coil, purchased by longtime archrival Creative Labs after bankruptcy. (In a former incarnation, before bankruptcy and being run into the ground, Aureal was known as MediaVision. PC veterans probably remember them.) A federal judge ordered the breakup of Microsoft, but the appeals process promises to at least delay it, if not prevent it. We’ll hear a lot about that in 2001, but 2001 probably won’t bring any closure.

Hmm, other highlights. Apple failed to release OS X this year, and saw its new product line flop. Dotcom after dotcom shuttered its doors, much to Wall Street’s dismay. Linux companies didn’t topple MS, much to Wall Street’s dismay. And speaking of Wall Street, Larry Ellison (Oracle) and Bill Gates (Microsoft) flip-flopped in the rankings of richest man in the world several times.

And two of my favorite pundits, Bob Metcalfe and G. Burgess Alison, called it quits last year. They are sorely missed.

And once again, 2000 wasn’t the year of the NC.

I know I missed a few. But those were the highlights, as I see them.

Mailbag:

Partition; IDE/SCSI; Lost CD ROM; Optimizing ME; Win 98/ME

12/24/2000

~Mail follows today’s post~

Last night, I sent myself hurtling 120 miles at 75 MPH to Columbia, Mo. My mom lives there, and my alma mater, the University of Missouri, is also there. Today, after morning services, I’m headed another 120 miles to Kansas City, where most of my mom’s family lives. I don’t get back there very often, so I’m looking forward to it.

I’ve got some stuff to write, but I’ll be late for services if I do, so it’ll have to wait.
~~~~~~~~~~
From: “Lawrence Kim” <lykim@nospam.telusplanet.net>
Subject: A loyal reader w/a technical question

Dear Dave: I have a few questions, well, maybe just one, related to your book.  When you do a clean install of W98SE on a partitioned drive, if you wipe C: (where W98 is), how do you get the other programs on the other drives to run again?  Especially if you’ve wiped all the .dll files and other important stuff?  Secondly, what’s a good and fast way not to have to reload all the programs again if you wipe & reinstall W98?  If I used Drive Image 4.0 or a tool like that (or maybe even Norton Ghost), how do you copy images of your drive back onto your computer?  Lastly, what’s the best way to optimize your ADSL/highspeed Internet connection?  I’ve been using this program called NetSuperSonic which is supposed to adjust certain registry settings in Windows to optimize it for broadband use.  It seems to work pretty good, but I was wondering if you would have some other suggestions.  That’s pretty much everything.  Oh yeah, are you going to come out with a new, updated book?  I don’t know, just thought that I would ask. That’s for writing the book; it’s been extremely helpful.

Cheers.

~~~~~

I think that’s actually more than one question, but that’s ok of course.

The idea of a clean install is to start over, which of course means reinstalling everything. Reinstalling everything takes time, of course, but the benefit is that you’re rid of all those old, no-longer-in-use DLLs and other leftovers that hang around after you uninstall programs. You’ve also got fresh copies of everything and a brand-new registry, which is good because registries get corrupt and so can DLLs and even programs. The result is a faster, more stable system.

But if you’ve lost the installation files for some of your programs, you’ve got a problem. You can use CleanSweep or Uninstaller to package up the program, DLLs, and its registry entries for re-installation, but be sure to test the package on another PC before you wipe, because these don’t always work.

Ghost or Drive Image aren’t a clean install per se, because they preserve everything. Generally the way I save and restore images is to a network drive, or in the case of a standalone PC, to an extra partition or, better yet, a second hard drive. You can also span an image to multiple Zip, Jaz, or Orb disks but that’s slower and more cumbersome. These programs are absolutely invaluable for disaster recovery, but as optimization tools in their own right, their benefit is very limited.

If NetSupersonic checks your MTU and adjusts it properly (many of those utilities don’t), that’s a great start. You can measure your speed by going to http://www.pcpitstop.com/internetcenter.asp, and they have some suggestions on the site for fixing sub-optimal perfomance. Ad-blocking software will speed you up as much as anything else you can do, and FastNet99 (mentioned in the book) is also useful by reducing the number of DNS lookups you have to do (I accomplished the same thing by connecting my DSL modem to a Linux box running its own DNS, which I then used to share my DSL out to my Windows PCs).

As for an updated book, I imagine not doing one would probably kill me. But publishers are understandably hesitant to do one right now, since no one seems to know what Microsoft will do next. Is Windows Me really the end? Is Windows 2000’s successor really going to be suitable for home use? When will Microsoft manage to deliver another OS? No publisher wants to invest tens of thousands of dollars in producing a book only to find out they guessed wrong. Once there are answers to those questions, it’ll be time to write a new book. In the meantime, I’m writing magazine articles (there’s very little new in the article at www.computershopper.co.uk this month; there are a couple of new tricks in the article for February, and the article for March is almost entirely new stuff) and posting new tricks to my own site as I find them or think of them. So the answer to your question is, “probably,” but I can’t give you any kind of time frame.

Hopefully that answers your questions. If not, feel free to write back.

~~~~~~~~~~

From: “Lawrence Kim” <lykim@nospam.telusplanet.net>
Subject: Drive Image Pt. 2
However, IF I were to reinstall everything, erase my game drive, utility drive, and C: drive, reinstall W98SE, all my programs, and THEN take an image of my C drive after my brand new clean install, theoretically I shouldn’t have to ever reinstall everything again (unless I add new programs or whatnot) because the image I have taken of my C drive will be a nice, squeaky clean one, right?

How do you spell “segway?” as in, linking two opposite ideas together?

Finally, do you think it’s worth picking up Norton Systemworks 2001 when I have 2000?

Thanx again.
~~~~~

You are correct about imaging a fresh install. That’s the way we handle systems at work (my job would be impossible otherwise, as many systems and as few techs as we have). It’s nice to be able to restore to pristine condition in 15 minutes instead of 6 hours.

The word segue is pronounced “Segway.” I think that’s the word you’re looking for.

The biggest new feature of Systemworks 2001 is Windows 2000 and Windows Me compatibility. If neither of those matter to you, stick with what you have.

~~~~~~~~~~

From: “John Doucette” <jdoucett@nospam.gienow.com>
Subject: windows memory use

Hi Dave

We have several high end Pentiums at work running Windows 98. These PC’s have 512 MB of Ram and run what I am told is a very resource intensive C+ program. Now I have not myself touched these machines yet and likely won’t as what is not apparently broken they will not likely let me fix (some might say break).

Now no work was done to the best of my knowledge to try and tune these PC’s. They merely installed Ram and ran the program till performance seemed to hit the ceiling.

Now I have always thought that Windows 9x would not perform any better with more than 128 MB of Ram. I think that if given the opportunity I could down grade these PC’s to 128 MB of Ram, tune them and get the same performance.
I would then have Ram to use were it could be of value.

I am curious with all your Windows tuning experience and some programming knowledge if I am pissing in the wind, or if you think that the PC’s would likely run the C+ program well with less Ram.

John

~~~~~

If the program really needs that kind of memory, they have no business running it on 98. They should be running on NT. Win98 definitely gives diminishing returns after 128MB; you see some improvement but not much. I don’t remember what the maximum memory for 9x is; it may be 512 or it may be 768, but you’ll get to a point where if you don’t specify a limit in the vcache section of system.ini, Windows won’t boot because the disk cache can’t handle that much memory and will crash. That may be the ceiling they hit.

I seriously doubt that program runs demonstrably better in 512MB than it would in 128 with some optimization. I’d set some parameters on the disk cache, optimize the hard disk(s), cut everything possible out of startup, kill anything cutesie the PCs are running, and add the line ConservativeSwapFileUsage=1 to the [386Enh] section of system.ini. I’d also use 98lite’s IEradicator to pull IE if they don’t need a Web browser–that increases system performance across the board by a good 15-30 percent. If the program’s really a resource hog, I could justify 256, but really I’ve yet to see a Win9x PC that truly benefitted from having more than 96 MB of RAM. It just makes more sense to by a 128MB stick than a 64 and a 32.

I’d say take one of the PCs, make a Ghost image of it so you can bring it back to the original, then pull 384 megs and optimize the sucker. I’m betting it’d make a huge difference. (And I’d love to hear the results.)

~~~~~~~~~~

From: Edwards, Bruce
Subject: Internet Connection Sharing

Good morning Dave:

I posted this over on the hardwareguys.com forum about internet conneciton sharing, where you kindly gave me a suggestion that helped a lot.  🙂

———————–

Hi Dave and other interested persons/Linux gurus:

Your suggestion about the gateway was part of what I needed, thank you.  In addition to not having the gateway defined on my internal Windows 98 client, I also needed to put the DNS server IP addresses on the clients in the TCP/IP configuration.  I was assuming it would get the DNS info from the Sharethe net gateway, where the DNS server is also defined.  Silly me!  There looks like there is both good news and bad news.  First the good news:

Once I was able to get it working, on the same hardware as the Wingate solution, my aDSL performance doubled!  

From the DSLReport.com scan I received this:
TCP port 53 is OPEN

GRC.com reported all ports (scanned for) were closed.

With port 53 open, I will be running the Wingate solution until I get some feedback or more info about what to do.  There is probably some bad vulnerability somewhere.  I still have not looked through the SharetheNet information I have enough to know if I can turn that port off easily (easily for a Linux newbie that is).  I seem to remember that there probably is an init file with all the services defined which would probably be easy to turn this port off.  Since this whole thing runs from a floppy, the files are actually active on a ram disk.

Here is some SharetheNet Linux configuration information specific to my current gatewayPC, in case any of you Linux gurus out there would be willing to point out what I need to do:

http://bruceedwards.com/journal/001218a.htm#connect

I’ve probably put enough info there to make hackers very happy.  Oh well, I won’t be running SharetheNet in that configuration and will not run it at all unless I can determine that it is safe.  Any comments appreciated.

Thank you,

Bruce  🙂

~~~~~

Port 53 is DNS. I wouldn’t be too worried about it. The critical ports are blocked, and even if someone does somehow manage to get into your system, since the configuration is on a write-protected floppy all you have to do is reboot. And they won’t be able to do much on your internal network since you’re running Windows, and your Linux box doesn’t have Samba installed.
 
That information you posted is mostly hardware configuration data; I don’t think there’s anything useful there unless some exploit happens to be discovered for a particular driver (possible but not worth worrying about).
 
I thought I knew once how to block specific ports, but that’ll have to wait until tonight for me to dig.

~~~~~~~~~~

From: “J H RICKETSON” <culam@nospam.sonic.net>
Subject: FDISK?

Dave –

Where did you get an FDISK that asks you if you want to do big partitions?  Mine (DOS 6.22) thinks an 8+ gig disk is plenty big enough for anyone and refuses to even consider anything larger – and a ~2 gig partition is all anyone will ever need. I need a more user-tolerant FDISK!

Regards,

JHR
~~~~~

Windows 95B, Windows 98, and Windows Me’s FDISKs all handle larger than 8 GB drives. Partition size is a function of filesystem. FAT16 is limited to 2 gigs, period. FAT32 can be several terabytes.

~~~~~~~~~~

From: “Lawrence Kim” <lykim@nospam.telusplanet.net>
Subject: Recycle Bins and Boxers

Is there any way that one can make one recycle bin in only one partitioned drive, and have all the junk from all the other drives go to that one recycle bin instead of having recycle bins for each and every drive?  And what do you think about one of your ministers of the House of Common wanting to pass a law that would indict a boxer if he inflicts serious injury on another boxer, or kills him?  I personally think that should be out of the hands of lawmakers, as both boxers realize the risk that they are taking when stepping into the ring.  The only exception that I can think of is if a boxer continues to pummel away at his opponent after the bell has rung, and he’s straddling his opponent’s waist, hammering away at his face.  Okay, that can be prosecuted, but not if everything else is completely fair.  Anyway, enough of that.  Thanx again.

~~~~~

I wish it were possible to consolidate the recycle bins, but I don’t believe it is. I’ve never seen any trick to do that. The Mac does that, so I guess I could say get a Mac, but that feature isn’t worth the trouble and expense of switching platforms.

I’m not British, so I haven’t heard of that proposed law, but that’s ridiculous. When you’re playing sports, you’re at constant risk of injury. It’s a risk you take. And with what professional athletes make (at least in the States), that’s fair. Most professional athletes in the States should be set for life after just a five-year career, if they handle their money wisely (most don’t).

Baseball’s considered one of the safer sports, but there’s been one instance of a player killed when he was hit by a pitch (Carl Mays, sometime in the 1920s, I think). There’ve been countless career-ending injuries due to being hit by a pitch or a line drive. It’s up to the officials of the sport to ensure that players are sportsmanlike and don’t take cheap shots, not the government.

Then again, the United States has a much more laissez-faire government than most countries, and I’ve always tended to flutter between the libertarian and conservative points of view so I’m even more laissez-faire than the average U.S. lawmaker.

12/19/2000

Quick thoughts on Norton Utilities 2001 (aka Norton Utilities 5). Not a full review, just the most important points. It now runs on all 32-bit Windows flavors. Excellent. I prefer Speed Disk over Diskeeper, since it also reorders files based on usage, which Diskeeper doesn’t do. Executive Software argues this is unimportant, but my impressions suggest otherwise. File reorder does make those key apps load faster. However, Speed Disk does go against Microsoft’s recommendations for how defraggers should run in NT/2000, which may matter to you. On servers I’d stick to Diskeeper. On workstations, I’d go Speed Disk.

They’ve cut some of the superflous junk out, which is good. There’s still plenty of stuff in there to make your system worse though, so my advice from Optimizing Windows of just installing Disk Doctor, Optimization Wizard, Basefiles, WinDoctor, and Speed Disk holds, and if you’re running 95/98/Me, so does my advice on how to use them most effectively. (You’ll have to buy the book for that bit of advice–sorry. I can’t give it all away.) Under NT and 2000, you get far fewer options, but the defaults are sensible, which is more than I can say for the defaults under 95/98/Me.

How do they do? Well, after I used my top-secret NU settings, Windows Me booted about 10% faster, and it was already anything but a slouch.

The biggest improvement for NU 2001 is that it now works on all Windows platforms. Competition with Ontrack’s Fix-It and The McAfee Utilities (formerly Nuts & Bolts) suites at least gives us that. Unfortunately, there still is no best utilities suite–each one has some feature I wish the others had. NU is the best overall, but that’s only by being second-best at just about everything.

If you’ve got an earlier version, don’t bother with the upgrade unless you’ve switched to Windows Me or Windows 2000. If you’re looking to buy a utilities suite for the first time, this is the one to get. A utilities suite is absolutely essential when you’re optimizing Windows Me, Windows 98, or Windows 95, and with the right settings, this one’s the best.

An FDISK Primer. A question of how to use FDISK came up on Storage Review’s forum (I’ve been stirring up trouble over there), so here’s my response. I figured I might as well put it here too, in case someone needs an FDISK tutorial.

Make your boot disk. Run FDISK. When it asks if you want to enable large disk support, say yes unless you want FAT16 partitions. (You probably want FAT32.) Hit 1 (Create Partition), then hit 2 (Primary DOS partition). It’ll ask if you want to create the maximum-sized partition and set it active. I’m guessing the answer is yes. (Active means it’ll be holding a bootable OS. Why they can’t just say that, I don’t know.) FDISK will do its thing. When it says you need to reboot, reboot. When the system comes back, format the drive with FORMAT x: (substitute your drive letter). I always do a DIR x: before formatting to make sure I’ve got the right drive. If you get an invalid media type error, it’s the right drive. Proceed.

Impressions of Windows Me

Afternoon: Short shrift thoughts on WinMe. I’ve got it running on a Celeron-400. I installed a 15GB Quantum Fireball lct I bought some time back and never used for anything, so as to preserve my existing Win98 setup. I see little difference between WinME and 98SE, with a few exceptions:

Improved Defrag. Defrag’s speed now rivals that of a third-party package. It still won’t give the results that a well-tuned Norton SpeedDisk will, but at least the days of 18-hour defrags are over.

Improved boot times. When I saw people bragging that WinME made their systems boot in a minute and a half, I was hardly impressed. I can get even Win95 to boot many systems in under 30 seconds. WinME booted this C400 in 15 seconds. I did the boot speed tricks out of Optimizing Windows, and got the boot time down to 14 seconds. So Microsoft has obviously streamlined the boot process considerably. The old tricks still work, but don’t give much improvement. But what would you rather do, pay $50 or $90 for a faster boot time, or spend 5 minutes streamlining your MSDOS.SYS file?

Stability. WinME is a bit more solid on this C400 than vanilla Win98 was. I’m currently serenading my neighbors with an MP3 tune from A Flock of Seagulls (I’m sure they appreciate it) while I’m on the Web. That was a great way to make the system bluescreen before. Of course, that could just be due to a fresh installation as well. That 98 installation is about 14 months old, so it’s due for a scrubdown.

Speaking of sound… I bought the SB Live! card in this machine mostly for its voice recognition abilities, but the sound quality coming out of this thing is far greater than any other sound card I’ve seen. If you’re in the market for a sound card, give Creative’s SoundBlaster Live! series a long, hard look. Now that their main competition is buried I don’t know how long they’ll keep making good stuff, but this card is something else.

Morning: I finally did it. I did what I recommend no one do. I bought a copy of Windows ME last night. I’m making a bit of a living writing about 9x, so I had no choice. I’m writing a Windows optimization series for Computer Shopper UK, and I have to cover ME because that’s what an increasing number of people have.

I could review it here but I doubt I’ll bother. I can’t imagine anyone would be interested. The best advice for any Microsoft 9x product is to not buy it unless you buy a new PC that comes with it. That was true for four years, and with ME’s lack of backward compatibility with DOS, it’s probably even more true.

My new project is starting to rival the ramdisk project in difficulty. Windows ME appears to be faster and more stable than its predecessors but I don’t like the installation program. It seems to take liberties I wish it wouldn’t with the existing Windows directories it finds. Why do I care about that? You’ll find out if I’m successful — I don’t want to get anyone’s hopes up yet. Plus a little air of mystery is always a good thing.

~~~~~~~~~~

From: “Dustin D. Cook” <dcook32p@nospam.htcomp.net>
Subject: Memory Brands
Dave,

First let me say that I’m probably not the first person to question your choice in memory, and I probably won’t be the last.

Have you ever heard of a company called Mushkin, Inc.? They were just purchased by Enhanced Memory Systems (the fine makers of the first PC-150 SDRAM chip and HSDRAM modules). I have used Mushkin’s memory modules for a little over one year now, and I must say that I have been very pleased. Out of several hundred of these parts that I have sold to my clients, only one such module has ever failed. The best part: it worked fine until their building was directly struck by lightning.

Read Anand Tech’s “PC133 SDRAM Roundup – April 2000” here http://www.anandtech.com/showdoc.html?i=1213 . You’ll be amazed at the performance of the Mushkin modules. Unfortunately, this performance comes at a cost. Their 128 MB High-performance revision 2.0 modules cost $166.00 each. (I get a small discount since I’m a reseller, and I order in large quantities. This price is retail.)

These modules are also very stable. I’m using mine with my timings set for “Turbo”, my CAS Latency set for “2”, and my memory clock at “133 MHz” in the CMOS setup. Using both Windows 2000 Professional SP1 and SuSE Linux 6.4, I have not yet had a lockup or error. The system has been running stable for almost three months.

I have used Micron memory in the past, and I will probably use them again. If a customer either does not want to pay the price for the Mushkin parts, or they simply don’t believe me when I tell them that those few extra dollars almost guarantees a more stable and higher performing part, then I will gladly sell them the Crucial/Micron memory. I don’t want to keep pushing something that I know my customers won’t buy.

My point is this: since you’re recommending parts based on “money is no object” then you should go with the best parts available. I believe Mushkin fulfills that role.

Sincerely,

Dustin D. Cook Campus Computers Stephenville, TX – USA

PS: I really enjoyed your book on optimizing Windows. I have used many of those tips to enhance my Windows 98 machine at home. Thanks for the great information!
~~~~~~~~~~

Subject: (no subject)

Well, all this time of posting that picture of your book “Optimizing Windows” paid off. I saw it in the store today and bought a copy.

I don’t know if it’s such a good idea to post a picture of yourself, though: I have vinyl records older than you.
(What are vinyl records?)

~~~~~

Thanks! I hope you enjoy it and find it useful.
 
Hmm, vinyl records. LPs spun at 33 1/3 rpm; singles came on smaller discs that spun at 45 rpm. Older records spun at 78 rpm. You had to put little plastic inserts in the holes in 45s so you could play them on most turntables. I read about them in history class.
 
Actually, I bought records in the early 1980s. I think CDs became commercially available in 1983 but they sure weren’t commonplace until later–I know the first recording to sell a million copies on CD was U2’s The Joshua Tree, in 1987. I didn’t get a CD player until 1989, so until then I was buying records and tapes. I know around here somewhere I have vinyl records older than me too.
 
Not sure if my age is a disadvantage or not. I frequently tell people that computers are the only thing large numbers of people want a 25-year-old’s opinion on. I spend enough time talking about Amigas that people probably figure out pretty fast that I didn’t become interested in computers in the 1990s. I was always fascinated with them (I first saw one in 1981) and from second grade on, we had them in school. I was writing simple programs when I was 10, and by the time I was 15 I had enough confidence to take them apart and work on them. There are plenty of writers with as much or more computer experience, but there won’t be very many who’ve spent as great a percentage of their lives with them.
 
I know when I was selling the things, the younger you looked, the more credibility you had. Then again, people equate age with wisdom, and I grew a beard mostly because it gives me a few years and I notice the difference at work. I’ll probably change the photo at some point, but for now I’ll see how this one flies.
~~~~~~~~~~

From: Dan Bowman <DanBowman@nospam.worldnet.att.net&gt;
Subject: Okay, I’ll parallel you…

I picked up a Compaq on clearance at Office Depot as a kid’s present for Christmas. I’ll be firing it up this week to see what I can see. “Me” is the base install.
 
Off to sing and learn and have a good time,
 
dan
~~~~~

Cool. So far I don’t see anything in WinMe that I object to, and maybe, just maybe, there’s enough in it for the $50 “limited time” step-up from 98/98SE to be worth it (especially if you can get it at a slightly discounted price). If your system is old enough to be running Win95, however, I see no use for it. There aren’t enough new features to be worth the $90 going rate and the system is likely to be marginal enough that WinMe will be a slug on it.
 
The Zip folders feature is nice, making working with Zip files in Explorer just like working with any old folder. That saves you whatever WinZip costs and I think I like it better. Internet Connection Sharing, of course, is a must for some people. Those two make it worth upgrading from vanilla Win98. I can’t comment yet on stability or compatibility.

An Optimizing Windows followup?

Optimizing Windows NT for Games, Graphics and Multimedia or Whatever… I occasionally get a question whether there’ll ever be such a beast. O’Reilly and I discussed it in the past, with little interest. (In fact when we were negotiating Optimizing Windows, I wanted it to be an NT book, and they asked if I knew Win9x well enough to write about that instead.)

There’s the possibility that another publisher who’s strong in Windows NT/Windows 2000, such as Sybex, might be interested. I haven’t talked to anyone there about it yet. But believe me, I’ve thought about the possibility of such a book.

I tried to write Optimizing Windows in such a way that someone who knew Windows 9x and another OS would then be able to apply the principles to both OSes, even though the specifics would only apply to 9x.

In the meantime, the best suggestion I can come up with is to take yesterday’s post , print it, then paste it to an otherwise underutilized page (such as the last page of the preface, which is totally blank). While it doesn’t go into great detail, that message could well form the basis of a chapter in an NT/2000 follow-on. I’d say at least half of chapter 2 in Optimizing Windows (particularly the user interface stuff) applies to NT and 2000 as well.

Laptop troubleshooting. I had a laptop the other day that seemed to launch programs and move the mouse pointer around at will. I’d never seen anything like it before. We were perplexed about it for a couple of hours (it was a deployed user in California, so it wasn’t like I could just tool over to his desk and start trying stuff). On a hunch, he unplugged everything and powered up the bare laptop. It worked fine. He started adding components one at a time, and when he got to the mouse, the problem reappeared.

Constant travel and frequent plugging and unplugging certainly could be hard on the mouse cable, so I can see where this might be a common problem for road warriors (I’d say 90 percent of my support experience is desktop PCs). So, if you’re getting unexplainable behavior from a PC, especially a laptop, try a different mouse — and a different external keyboard too, while you’re at it — and see if that makes the problem go away.

Mac mice, PC data recovery

A two-button Mac mouse!? Frank McPherson asked what I would think of the multibutton/scroll wheel support in Mac OS X. Third-party multibutton mice have been supported via extensions for several years, but not officially from Ye Olde Apple. So what do I think? About stinkin’ time!

I use 3-button mice on my Windows boxes. The middle button double-clicks. Cuts down on clicks. I like it. On Unix, where the middle button brings up menus, I’d prefer a fourth button for double-clicking. Scroll wheels I don’t care about. The page up/down keys have performed that function just fine for 20 years. But some people like them; no harm done.

Data recovery. One of my users had a disk yesterday that wouldn’t read. Scandisk wouldn’t fix it. Norton Utilities 2000 wouldn’t fix it. I called in Norton Utilities 8. Its disktool.exe includes an option to revive a disk, essentially by doing a low-level format in place (presumably it reads the data, formats the cylinder, then writes the data back). That did the trick wonderfully. Run Disktool, then run NDD, then copy the contents to a fresh disk immediately.

So, if you ever run across an old DOS version of the Norton Utilities (version 7 or 8 certainly; earlier versions may be useful too), keep them! It’s something you’ll maybe need once a year. But when you need them, you need them badly. (Or someone you support does, since those in the know never rely on floppies for long-term data storage.) Recent versions of Norton Utilities for Win32 don’t include all of the old command-line utilities.

Hey, who was the genius who decided it was a good idea to cut, copy and paste files from the desktop? One of the nicest people in the world slipped up today copying a file. She hit cut instead of copy, then when she went to paste the file to the destination, she got an error message. Bye-bye file. Cut/copy-paste works fine for small files, but this was a 30-meg PowerPoint presentation. My colleague who supports her department couldn’t get the file back. I ride in on my white horse, Norton Utilities 4.0 for Windows in hand, and run Unerase off the CD. I get the file back, or so it appears. The undeleted copy won’t open. On a hunch, I hit paste. Another copy comes up. PowerPoint chokes on it too.

I tried everything. I ran PC Magazine’s Unfrag on it, which sometimes fixes problematic Office documents. No dice. I downloaded a PowerPoint recovery program. The document crashed the program. Thanks guys. Robyn never did you any harm. Now she’s out a presentation. Not that Microsoft cares, seeing as they already have the money.

I walked away wondering what would have happened if Amiga had won…

And there’s more to life than computers. There’s songwriting. After services tonight, the music director, John Scheusner, walks up and points at me. “Don’t go anywhere.” His girlfriend, Jennifer, in earshot, asks what we’re plotting. “I’m gonna play Dave the song that he wrote. You’re more than welcome to join us.”

Actually, it’s the song John and I wrote. I wrote some lyrics. John rearranged them a little (the way I wrote it, the song was too fast–imagine that, something too fast from someone used to writing punk rock) and wrote music.

I wrote the song hearing it sung like The Cars, (along the lines of “Magic,” if you’re familiar with their work) but what John wrote and played sounded more like Joe Jackson. Jazzy. I thought it was great. Jennfier thought it was really great.

Then John tells me they’re playing it Sunday. They’re what!? That will be WEIRD. And after the service will be weird too, seeing as everybody knows me and nobody’s ever seen me take a lick of interest in worship music before.

I like it now, but the lyrics are nothing special, so I don’t know if I’ll like it in six months. We’ll see. Some people will think it’s the greatest thing there ever was, just because two people they know wrote it. Others will call it a crappy worship song, but hopefully they’ll give us a little credit: At least we’re producing our own crappy worship songs instead of playing someone else’s.

Then John turns to me on the way out. “Hey, you’re a writer. How do we go about copyrighting this thing?” Besides writing “Copyright 2000 by John Scheusner and Dave Farquhar” on every copy, there’s this.  That’s what the Web is for, friends.

~~~~~~~~~~

Note: I post this letter without comment, since it’s a response to a letter I wrote. My stuff is in italics. I’m not sure I totally agree with all of it, but it certainly made me think a lot and I can’t fault the logic.

From: John Klos
Subject: Re: Your letter on Jerry Pournelle’s site

Hello, Dave,

I found both your writeup and this letter interesting. Especially interesting is both your reaction and Jerry’s reaction to my initial letter, which had little to do with my server.To restate my feelings, I was disturbed about Jerry’s column because it sounded so damned unscientific, and I felt that he had a responsibility to do better.
His conclusion sounded like something a salesperson would say, and in fact did sound like things I have heard from salespeople and self-promoted, wannabe geeks. I’ve heard all sorts of tales from people like this, such as the fact that computers get slower with age because the ram wears out…

Mentioning my Amiga was simply meant to point out that not only was I talking about something that bothered me, but I am running systems that “conventional wisdom” would say are underpowered. However, based upon what both you and Jerry have replied, I suppose I should’ve explained more about my Amiga.

I have about 50 users on erika (named after a dear friend). At any one moment, there are anywhere from half a dozen to a dozen people logged on. Now, I don’t claim to know what a Microsoft Terminal Server is, nor what it does, but it sounds something like an ’80s way of Microsoft subverting telnet.

My users actually telnet (technically, they all use ssh; telnet is off), they actually do tons of work is a shell, actually use pine for email and links (a lynx successor) for browsing. I have a number of developers who do most of their development work in any of a number of languages on erika (Perl, C, C++, PHP, Python, even Fortran!).

Most of my users can be separated into two groups: geeks and novices. Novices usually want simple email or want to host their domain with a minimum of fuss; most of them actually welcome the simplicity, speed, and consistency of pine as compared to slow and buggy webmail. Who has used webmail and never typed a long letter only to have an error destroy the entire thing?

The geeks are why sixgirls.org got started. We all
had a need for a place
to call home, as we all have experienced the nomadic life of being a geek
on the Internet with no server of our own. We drifted from ISP to ISP
looking for a place where our Unix was nice, where our sysadmins listened,
and where corporate interests weren’t going to yank stuff out from underneath us at any moment. Over the years, many ISPs have stopped
offering shell access and generally have gotten too big for the comfort of
geeks.

If Jerry were replying to this now, I could see him saying that shells are
old school and that erika is perhaps not much more than a home for  orphans and die-hard Unix fans. I used to think so, too, but the more novice users I add, the more convinced I am that people who have had no shell experience at all prefer the ease, speed, and consistency of the shell
over a web browser type interface. They’re amazed at the speed. They’re
surprised over the ability to instantly interact with others using talk and ytalk.

The point is that this is neither a stopgap nor a dead end; this IS the
future. I read your message to Jerry and it got me thinking a lot. An awful
lot. First on the wisdom of using something other than what Intel calls a server, then on the wisdom of using something other than a Wintel box as a server. I probably wouldn’t shout it from the mountaintops if I were doing it, but I’ve done it myself. As an Amiga veteran (I once published an article in Amazing Computing), I smiled when I saw what you were doing with your A4000. And some people no doubt are very interested in that. I wrote some about that on my Weblogs site (address below if you’re interested).

I am a Unix Systems Administrator, and I’ve set up lots of servers. I made
my decision to run everything on my Amiga based upon several
criteria:
One, x86 hardware is low quality. I stress test all of the servers I
build, and most x86 hardware is flawed in one way or another. Even if
those flaws are so insignificant that they never affect the running of a
server, I cannot help but wonder why my stress testing code will run just
fine on one computer for months and will run fine on another computer for
a week, but then dump a core or stop with an error. But this is quite
commonplace with x86 hardware.

For example, my girlfriend’s IBM brand FreeBSD computer can run the stress testing software indefinitely while she is running the GIMP, Netscape, and all sorts of other things. This is one of the few PCs that never has any problems with this stress testing software. But most of the other servers I set up, from PIIIs, dual processor PIIIs and dual Celerons, to Cyrix 6×86 and MII, end up having a problem with my software after anywhere from a few days to a few weeks. But they all have remarkable uptimes, and none crash for any reason other than human error (like kicking the cord).

However, my Amigas and my PowerMacs can run this software indefinitely.

So although I work with x86 extensively, it’s not my ideal choice. So what
else is there? There’s SPARC, MIPS, m68k, PowerPC, Alpha, StrongARM… pleanty of choices.

I have a few PowerMacs and a dual processor Amiga (68060 and 200 mhz PPC 604e); however, NetBSD for PowerMacs is not yet as mature as I need it to be. For one, there is no port of MIT pthreads, which is required for MySQL. Several of my users depend on MySQL, so until that is fixed, I can’t consider using my PowerMac. Also, because of the need to boot using Open Firmware, I cannot set up my PowerMac to boot unattended. Since my machine is colocated, I would have to be able to run down to the colocation facility if anything ever happened to it. That’s
fine if I’m in the city, but what happens when I’m travelling in Europe?

SPARC is nice, but expensive. If I could afford a nice UltraSPARC, I
would. However, this porject started as a way to have a home for
geeks; coming up with a minimum of $3000 for something I didn’t even plan to charge for wasn’t an option.

Alpha seems too much like PC hardware, but I’d certainly be willing to
give it a try should send me an old Alpha box.

With MIPS, again, the issue is price. I’ve always respected the quality of
SGI hardware, so I’d definitely set one up if one were donated.

StrongARM is decent. I even researched this a bit; I can get an ATX
motherboard from the UK with a 233 mhz StrongARM for about 310 quid. Not too bad.

But short of all of that, I had a nice Amiga 4000 with a 66 mhz 68060, 64
bit ram, and wide ultra SCSI on board. Now what impresses me about this
hardware is that I’ve run it constantly. When I went to New Orleans last
year during the summer, I left it in the apartment, running, while the
temperatures were up around 100 degrees. When I came back, it was
fine. Not a complaint.

That’s the way it’s always been with all of my Amigas. I plug them in,
they run; when I’m done, I turn off the monitor. So when I was considering
what computer to use as a server when I’d be paying for a burstable 10
Mbps colocation, I wanted something that would be stable and consistent.

 Hence Amiga.

One of my users, after reading your letter (and, I guess, Jerry’s),
thought that I should mention the load average of the server; I assume
this is because of the indirectly stated assumption that a 66 mhz 68060 is
just squeaking by. To clarify that, a 66 mhz 68060 is faster per mhz than
any Pentium by a measurable margin when using either optimised code (such as a distributed.net client) or straight compiled code (such as LAME). We get about 25,000 hits a day, for a total of about 200 megs a day, which accounts for one e

ighth of one percent of the CPU time. We run as a Stratum 2 time server for several hundred computers, we run POP and IMAP services, sendmail, and we’re the primary nameserver for perhaps a hundred machines. With a distributed.net client running, our load average hovers arount 1.18, which means that without the dnet client, we’d be idle most of the time.

If that weren’t good enough, NetBSD 1.5 (we’re running 1.4.2) has a much
improved virtual memory system (UVM), improvements and speedups in the TCP stack (and complete IPv6 support), scheduler enhancements, good softdep support in the filesystem (as if two 10k rpm 18 gig IBM wide ultra drives aren’t fast enough), and more.

In other words, things are only going to get better.

The other question you raise (sort of) is why Linux gets so much more
attention than the BSD flavors. I’m still trying to figure that one
out. Part of it is probably due to the existance of Red Hat and
Caldera and others. FreeBSD gets some promotion from Walnut
Creek/BSDi, but one only has to look at the success of Slackware to
see how that compares.

It’s all hype; people love buzz words, and so a cycle begins: people talk
about Linux, companies spring up to provide Linux stuff, and people hear
more and talk more about Linux.

It’s not a bad thing; anything that moves the mainstream away from
Microsoft is good. However, the current trend in Linux is not good. Red
Hat (the company), arguably the biggest force in popularising Linux in the
US, is becoming less and less like Linux and more and more like a software company. They’re releasing unstable release after unstable release with no apologies. Something I said a little while ago, and someone has been using as his quote in his email:
In the Linux world, all of the major distributions have become
companies. How much revenue would Red Hat generate if their product was flawless? How much support would they sell?

I summarise this by saying that it is no longer in their best interest to
have the best product. It appears to be sufficient to have a working
product they can use to “ride the wave” of popularity of Linux.

I used Linux for a long time, but ultimately I was always frustrated with
the (sometimes significant) differences between the distributions, and
sometimes the differences between versions of the same distribution. Why
was it that an Amiga running AmigaDOS was more consistent with Apache and Samba docs than any particular Linux? Where was Linux sticking all of
these config files, and why wasn’t there documentation saying where the
stuff was and why?

When I first started using BSD, I fell in love with its consistency, its
no bull attitude towards ports and packa
ges, and its professional and
clean feel. Needless to say, I don’t do much linux anymore.

It may well be due to the people involved. Linus Torvalds is a
likeable guy, a smart guy, easily identifiable by a largely computer
illiterate press as an anti-Gates. And he looks the part. Bob Young is
loud and flambouyant. Caldera’s the company that sued Microsoft and probably would have won if it hadn’t settled out of court. Richard
Stallman torques a lot of people off, but he’s very good at getting
himself heard, and the GPL seems designed at least in part to attract
attention. The BSD license is more free than the GPL, but while
freedom is one of Stallman’s goals, clearly getting attention for his
movement is another, and in that regard Stallman succeeds much more than the BSD camp. The BSD license may be too free for its own good.

Yes, there aren’t many “figureheads” for BSD; most of the ones I know of
don’t complain about Linux, whereas Linux people often do complain about the BSD folks (the major complaint being the license).

I know Jerry pays more attention to Linux than the BSDs partly because Linux has a bigger audience, but he certainly knows more about Linux than about any other Unix. Very soon after he launched his website, a couple of Linux gurus (most notably Moshe Bar, himself now a Byte columnist) started corresponding with him regularly, and they’ve made Linux a reasonably comfortable place for him, answering his questions and getting him up and going.

So then it should be their responsibility, as Linux advocates, to give
Jerry a slightly more complete story, in my opinion.

As for the rest of the press, most of them pay attention to Linux only because of the aforementioned talking heads. I have a degree in journalism from supposedly the best journalism school in the free world, which gives me some insight into how the press works (or doesn’t, as is usually the case). There are computer journalists who get it, but a g

ood deal of them are writing about computers for no reason in particular, and their previous job and their next job are likely to be writing about something else. In journalism, if three sources corroborate something, you can treat it as fact. Microsoft-sympathetic sources are rampant, wherever you are. The journalist probably has a Mac sympathy since there’s a decent chance that’s what he uses. If he uses a Windows PC, he may or may not realize it. He’s probably heard of Unix, but his chances of having three local Unix-sympathetic sources to use consistently are fairly slim. His chances of having three Unix-sympathetic sources who agree enough for him to treat what they say as fact (especially if one of his Microsofties contradicts it) are probably even more slim.

Which furthers my previous point: Jerry’s Linux friends should be more
complete in their advocacy.

Media often seems to desire to cater to the lowest common denominator, but it is refreshing to see what happens when it doesn’t; I can’t stand US
news on TV, but I’ll willingly watch BBC news, and will often learn more
about US news than if I had watched a US news program.

But I think that part of the problem, which is compounded by the above, is
that there are too many journaists that are writing about computers,
rather than computer people writing about computers.

After all, which is more presumptuous: a journaist who thinks that he/she
can enter the technical world of computing and write authoritatively about
it, or a computer person who attempts to be a part time journalist? I’d
prefer the latter, even if it doesn’t include all of the accoutrements
that come from the writings of a real journalist.

And looking at the movement as a whole, keep in mind that journalists look for stories. Let’s face it: A college student from Finland writing an operating system and giving it away and millions of people thinking it’s better than Windows is a big story. And let’s face it, RMS running
around looking like John the Baptist extolling the virtues of something called Free Software is another really good story, though he’d get a lot more press if he’d talk more candidly about the rest of his life, since that might be the hook that gets the story. Can’t you see this one now?

Yes. Both of those stories would seem much more interesting than, “It’s
been over three years and counting since a remote hole was found in
OpenBSD”, because it’s not sensationalistic, nor is it interesting, nor
can someone explain how you might end up running OpenBSD on your
appliances (well, you might, but the fact that it’s secure means that it’d
be as boring as telling you why your bathtub hasn’t collapsed yet).

Richard Stallman used to keep a bed in his office at the MIT Artificial Intelligence Lab.

He slept there. He used the shower down the hall. He didn’t have a home outside the office. It would have distracted him from his cause: Giving away software.

Stallman founded the Free Software movement in 1983. Regarded by many as the prophet of his movement (and looking the part, thanks to his long, unkempt hair and beard), Stallman is both one of its most highly regarded programmers and perhaps its most outspoken activist, speaking at various functions around the world.

Linux was newsworthy, thanks to the people behind it, way back in 1993 when hardly anyone was using it. Back then, they were the story. Now, they can still be the story, depending on the writer’s approach.

If there are similar stories in the BSD camp, I’m not aware of them. (I can tell you the philosophical differences between OpenBSD,  NetBSD and FreeBSD and I know a little about the BSD directory structure, but that’s where my knowledge runs up against its limits. I’d say I’m more familiar with BSD than the average computer user but that’s not saying much.) But I can tell you my editor would have absolutely eaten this up. After he or she confirmed it wasn’t fiction.

The history is a little dry; the only “juicy” part is where Berkeley had
to deal with a lawsuit from AT&T (or Bell Labs; I’m not doing my research
here) before they could make their source free.

Nowadays, people are interested because a major layer of Mac OS X is BSD, and is taken from the FreeBSD and NetBSD source trees. Therefore, millions of people who otherwise know nothing about BSD or its history will end up running it when Mac OS X Final comes out in January; lots of people already are running Mac OS X Beta, but chances are good that the people who bought the Beta know about the fact that it’s running on BSD.

And it’s certainly arguable that BSD is much more powerful and robust than Windows 2000. So there’s a story for you. Does that answer any of your question?

Yes; I hope I’ve clarified my issues, too.

Neat site! I’ll have to keep up on it.

Thanks,
John Klos

Scanner troubleshooting secrets

~Mail Follows Today’s Post~

Scanner wisdom. One of the things I did last week was set up a Umax scanner on a new iMac DV. The scanner worked perfectly on a Windows 98 PC, but when I connected it to the Mac it developed all sorts of strange diseases–not warming up properly, only scanning 1/3 of the page before timing out, making really loud noises, crashing the system…

I couldn’t resolve it, so I contacted Umax technical support. The tech I spoke with reminded me of a number of scanner tips I’d heard before but had forgotten, and besides that, I rarely if ever see them in the scanner manuals.

  • Plug scanners directly into the wall, not into a power strip. I’ve never heard a good explanation of why scanners are more sensitive to this than any other peripheral, but I’ve seen it work.
  • Plug USB scanners into a powered hub, or better yet, directly into the computer. USB scanners shouldn’t need power from the USB port, since they have their own power source, but this seems to make a difference.
  • Download the newest drivers, especially if you have a young operating system like MacOS 9, Mac OS X, Windows ME, or Windows 2000. It can take a little while for the scanner drivers to completely stabilize. Don’t install off the CD that came with the scanner, because it might be out of date. Get the newest stuff from the manufacturer’s Web site.
  • Uninstall old drivers before installing the new ones. This was the problem that bit me. The new driver didn’t totally overwrite the old one, creating a conflict that made the scanner go goofy.
  • Buy your scanner from a company that has a track record of providing updated drivers. Yes, that probably means you shouldn’t buy the $15 scanner with the $25 mail-in rebate. Yes, that means don’t buy HP. Up until a couple of years ago, getting NT drivers out of HP was like pulling teeth; now HP is charging for Windows 2000 drivers. HP also likes to abandon and then pick back up Mac support on a whim. Terrible track record.

Umax’s track record is pretty darn good. I’ve downloaded NT drivers for some really ancient Umax scanners after replacing old Macs with NT boxes. I once ran into a weird incompatibility with a seven-year-old Umax scanner–it was a B&W G3 with a wide SCSI controller (why, I don’t know) running Mac OS 8.6. Now that I think about it, I think the incompatibility was with the controller card. The scanner was discontinued years ago (before Mac OS 8 came out), so expecting them to provide a fix was way out of line.
m I’ve ever had with a Umax that they didn’t resolve, so when I spec out a scanner at work, Umax is always on my short list.

And here’s something I just found interesting. Maybe I’m the only one. But in reading the mail on Jerry Pournelle’s site, I found this. John Klos, administrator of sixgirls.org, takes Jerry to task for saying a Celeron can’t be a server. He cites his 66 MHz 68060-based Amiga 4000, which apparently acts as a mail and Web server, as proof. Though the most powerful m68k-based machine ever made, its processing power pales next to any Celeron (spare the original cacheless Celeron 266 and 300).

I think the point he was trying to make was that Unix plays by different rules. Indeed, when your server OS isn’t joined at the hip to a GUI and a Web browser and whatever else Gates tosses in on a whim, you can do a lot more work with less. His Amiga would make a lousy terminal server, but for serving up static Web pages and e-mail, there’s absolutely nothing wrong with it. Hosting a bunch of Web sites on an Amiga 4000 just because I could sounds very much like something I’d try myself if I had the hardware available or was willing to pay for the hardware necessary.

But I see Jerry Pournelle’s point as well.

It’s probably not the soundest business practice to advertise that you’re running off a several-year-old sub-100 MHz server, because that makes people nervous. Microsoft’s done a pretty admirable job of pounding everything slower than 350 MHz into obsolescence and the public knows this. And Intel and AMD have done a good job of marketing their high-end CPUs, resulting in people tending to lay blame at the CPU’s feet if it’s anything but a recent Pentium III. And, well, if you’re running off a shiny new IBM Netfinity, it’s very easy to get it fixed, or if need be, to replace it with another identical one. I know where to get true-blue Amiga parts and I even know which ones are interchangeable with PCs, but you might well be surprised to hear you can still get parts and that some are interchangeable.

But I’m sure there are far, far more sub-100 MHz machines out there in mission-critical situations functioning just fine than anyone wants to admit. I know we had many at my previous employer, and we have several at my current job, and it doesn’t make me nervous. The biggest difference is that most of them have nameplates like Sun and DEC and Compaq and IBM on them, rather than Commodore. But then again, Commodore’s reputation aside, it’s been years since I’ve seen a computer as well built as my Amiga 2000. (The last was the IBM PS/2 Model 80, which cost five times as much.) If I could get Amiga network cards for a decent price, you’d better believe I’d be running that computer as a firewall/proxy and other duties as assigned. I could probably get five years’ uninterrupted service from old Amy. Then I’d just replace her memory and get another ten.

The thing that makes me most nervous about John Klos’ situation is the business model’s dependence on him. I have faith in his A4000. I have faith in his ability to fix it if things do go wrong (anyone running NetBSD on an Amiga knows his machine better than the onsite techs who fix NetFinity servers know theirs). But there’s such thing as too much importance. I don’t let Apple certified techs come onsite to fix our Macs anymore at work, because I got tired of them breaking other things while they did warranty work and having to fix three things after they left. I know their machines better than they do. That makes me irreplaceable. A little job security is good. Too much job sercurity is bad, very bad. I’ll be doing the same thing next year and the year after that. It’s good to be able to say, “Call somebody else.” But that’s his problem, not his company’s or his customers’.

~~~~~~~~~~

From: rock4uandme
To: dfarq@swbell.net
Sent: Wednesday, October 25, 2000 1:22 PM
Subject: i`m having trouble with my canon bjc-210printer…

i`m having trouble with my canon bjc210 printer it`s printing every thing all red..Can you help???
 
 
thank you!!    john c
 
~~~~~~~~~

Printers aren’t my specialty and I don’t think I’ve ever seen a Canon BJC210, but if your printer has replacable printheads (some printers make the printhead part of the ink cartridge while others make them a separate component), try replacing them. That was the problem with the only Canon printer I’ve ever fixed.
 
You might try another color ink cartridge too; sometimes those go bad even if they still have ink in them.
 
If that fails, Canon does have a tech support page for that printer. I gave it a quick look and it’s a bit sketchy, but maybe it’ll help. If nothing else, there’s an e-mail address for questions. The page is at http://209.85.7.18/techsupport.php3?p=bjc210 (to save you from navigating the entire www.ccsi.canon.com page).
 

I hope that helps.

Dave
 
~~~~~~~~~~
 

From: Bruce Edwards
Subject: Crazy Win98 Networking Computer Problem

Dear Dave:

I am having a crazy computer problem which I am hoping you or your readers
may be able to give me a clue to.  I do have this posted on my daily
journal, but since I get very little traffic, I thought your readership or
yourself may be able to help.  Here’s the problem:

My wife’s computer suddenly and inexplicably became very slow when accessing
web sites and usually when accessing her e-mail.  We access the internet
normally through the LAN I installed at home.  This goes to a Wingate
machine which is connected to the aDSL line allowing shared access to the
internet.

My computer still sends and receives e-mail and accesses the web at full
speed.  Alice’s computer now appears to access the web text at about the
speed of a 9600 baud modem with graphics coming down even more slowly if at
all.  Also, her e-mail (Outlook Express) usually times out when going
through the LAN to the Wingate machine and then out over the internet. 
The LAN is working since she is making a connection out that way.

File transfer via the LAN between my PC and hers goes at full speed.
Something is causing her internet access to slow to a crawl while mine is
unaffected.  Also, it appears to be only part of her internet access.  I can
telnet out from her computer and connect to external servers very fast, as
fast as always.  I know telnet is just simple text, but the connection to
the server is very rapid too while connecting to a server via an http
browser is much much slower and then, once connected, the data flows so slow
it’s crazy.

Also, dial-up and connect to the internet via AOL and then use her mail
client and (external to AOL) browser works fine and is as speedy as you
would expect for a 56K modem.  What gives?

I tried reinstalling windows over the existing set-up (did not do anything)
and finally started over from “bare metal” as some like to say.  Reformat
the C drive.  Reinstall Windows 98, reinstall all the drivers, apps, tweak
the configuration, get it all working correctly.  Guess what?  Same slow
speed via the aDSL LAN connection even though my computer zips out via the
same connection.  Any suggestions?

Sincerely,

Bruce W. Edwards
e-mail:  bruce@BruceEdwards.com
Check www.BruceEdwards.com/journal  for my daily journal.

Bruce  🙂
Bruce W. Edwards
Sr. I.S. Auditor  
~~~~~~~~~~

From: Dave Farquhar [mailto:dfarq@swbell.net]Sent: Monday, October 23, 2000 6:16 PM
To: Edwards, Bruce
Cc: Diana Farquhar
Subject: Re: Crazy Win98 Networking Computer Problem

Hi Bruce,
 
The best thing I can think of is your MTU setting–have you run any of those MTU optimization programs? Those can have precisely the effect you describe at times. Try setting yor MTU back to 1500 and see what that does. While I wholeheartedly recommend them for dialup connections, MTU tweaking and any sort of LAN definitely don’t mix–to the point that I almost regret even mentioning the things in Optimizing Windows.
 
Short of that, I’d suggest ripping out all of your networking protocols and adapters from the Network control panel and add back in TCP/IP and only the other things you absolutely need. This’ll keep Windows from getting confused and trying to use the wrong transport, and eliminate the corrupted TCP/IP possibility. These are remote, but possible. Though your reinstall should have eliminated that possibility…
 
If it’s neither of those things, I’d start to suspect hardware. Make sure you don’t have an interrupt conflict (rare these days, but I just saw one a couple weeks ago so I don’t rule them out). Also try swapping in a different cable or NIC in your wife’s machine. Cables of course go bad more frequently than NICs, though I’ve had horrible luck with cheap NICs. At this point I won’t buy any ethernet NIC other than a Bay Netgear, 3Com or Intel.
 
I hope that helps. Let me know how it goes for you.

Dave 
~~~~~~~~~~
From: Bruce Edwards

Hi Dave:
 
Thank you for posting on your web site. I thought you would like an update.
 
I verified the MTU setting was still at 1500 (it was).  I have not used one of the optimizing programs on this PC.
 
I removed all the adapters from the PC via the control panel.  Rebooted and only added back TCP/IP on the Ethernet card. 
 
I double checked the interrupts in the control panel, there do not appear to be any conflicts and all devices report proper function.
 
I still need to 100% verify the wiring/hubs.  I think they are O.K. since that PC, using the same adapter, is able to file share with other PCs on the network.  That also implies that the adapter is O.K.
 
I will plug my PC into the same hub and port as my wife’s using the same cable to verify that the network infrastructure is O.K.
 
Then, I’ll removed the adapter and try a different one.
 
Hopefully one of these things will work.
 
Cheers,
 
Bruce
~~~~~~~~~~

This is a longshot, but… I’m wondering if maybe your DNS settings are off, or if your browser might be set to use a proxy server that doesn’t exist. That’s the only other thing I can think of that can cause sporadic slow access, unless the problem is your Web browser itself. Whichever browser you’re using, have you by any chance tried installing and testing the other one to see if it has the same problems?
 
In my experience, IE 5.5 isn’t exactly the greatest of performers, or when it does perform well, it seems to be by monopolizing CPU time. I’ve gotten much better results with IE 5.0. As for Netscape, I do wish they’d get it right again someday…
 
Thanks for the update. Hopefully we can find an answer.

Dave 
~~~~~~~~~~ 

“Apple lost,” Steve Jobs says

Apple obsession continues. See if you can guess who said the following:

The desktop computer industry is dead. Innovation has virtually ceased. Microsoft dominates with very little innovation. That’s over. Apple lost.

ArsTechnica readers may already know the answer. The answer (drum roll) is, none other than Steve Jobs, in an interview that appeared in the Feb. 1996 issue of Wired. Jobs was, at the time, CEO of NeXT, maker of overstyled and overpriced Unix boxes (though by then they were out of the hardware business and just selling NeXTStep, their Unix variant). Apple, of course, bought NeXT a few months after Jobs said this, and in a strange turn of events, Jobs ended up becoming Apple’s CEO.

It was an interesting interview. In it, Jobs said he didn’t think there was any way Microsoft could seize control of the Web (they’ve tried, and they’ve succeeded far more than Jobs probably anticipated–exhibit the large number of sites that only look right in Internet Explorer), but I found I agreed with a surprisingly large percentage of the things he said–particularly when he talked about things other than computers.

Here’s the link if you’re interested.

——-

From: Scott Vogt

Subject: Win2k On A Maxtor..

Dave,

I am running Windows 2000 with SP1 on a Maxtor 40gig 7200rpm drive with no troubles at all.

Great site, Glad to see you back!

Scott

———-

Thanks, both for the answer and the compliment.