02/26/2001

Printer shopping. My sister, Di, was in town this weekend, with her printer: a hand-me-down Panasonic KX-P4410 I bought my freshman year of college, which would make it 7-8 years old. It started jamming every time you print not too long ago, and now it doesn’t even respond at all. Looking at it, I couldn’t tell if the printer’s problem was the drum unit or the toner cartridge; a new drum unit costs nearly as much as Panasonic’s current closest equivalent printer today costs. Put a drum and a toner cartridge in it, and you’ve paid as much as you would for a new printer. So while I hate for a possibly good printer to go to waste, it’s just not worth it to spend that much on what was at the time Panasonic’s entry-level laser-class printer.

Panasonic printers aren’t so easy to find these days, so we ended up getting an HP LaserJet 1100. We found one for $285 with a $30 rebate, which isn’t bad for a printer that normally sells for $425 on the street. It’s a low-end printer, but it’s HP, so it’ll last a long time. And at 8 pages per minute, it’s got plenty of speed for what Di does–she’s not going to be printing book manuscripts with this. Driver support isn’t the best from HP these days, but it’ll work with an HP LaserJet 4 PCL5 driver, which means any new OS should support that printer even if HP is slow in supplying official drivers. I’m not in love with HP’s driver policies these days but they still make good iron, and I can keep it working for years to come.

Napster. With Napster on the ropes, the time seems to be right for this. I wrote a piece a month or two ago, without really knowing what I’d do with it. With Napster’s days numbered, it seems pretty obvious: post it now because there is no market for such a piece. It’s long so I think I’ll split it up. What is it? It’s an industry insider’s perspective on Napster. How much of an insider? Well, my interviewee is a musician, producer, and at one time owned an indie record label. His views will be a bit surprising. I’m guessing this’ll be a three-parter by the time I split it up.

02/06/2001

Shopping. I went to Wal-Mart yesterday intending to pick up shampoo and vitamins. On a whim, I wandered over to the electronics section, and found some surprises. I knew they sold HP computers, but I didn’t realize they’d branched into the types of product that require you to pop the hood to install. I guess PCs really have gone mainstream. Power splitters, four bucks. Keyboard adapters, four bucks. Creative 52X CD-ROM drives, 58 bucks. You can get the same thing, only the white box version, from Mwave.com for $36, but shipping will eat half the price difference and if you need a CD-ROM drive at 3 a.m. for some reason, well, you can get it. The same goes for a keyboard or a mouse. Don’t laugh–I was visiting a friend one weekend several years ago, and about 8:30 p.m. Friday he decides it’s time to build his new PC. So we piled into his car and barreled off to CompUSA, and arrived in the parking lot at 9:05. Too late. So I know someone who’d appreciate being able to get components at odd hours.

More interesting was a special phone cord made of LAN-grade CAT5 cable. Pricey at $8, but it’ll improve your modem connection slightly, if you’re still cursed with a dialup connection. They had network cables too, at $8 for a 10-footer and $12 for a 15-footer. That’s about the same price as CompUSA, but Wal-Mart is probably closer and it’s open longer hours.

I didn’t end up buying any of that stuff. I did find a rotating CD tower with a 112-disc capacity for 10 bucks. I snapped that up. I’ve got about 1/4 that many data CDs laying around, but the way those things breed, I’ll fill it. You’ll frequently pay that price for a 25-disc tower. I also found a disk box for $2. Nothing fancy at all–it looks like a recipe box–but who needs something fancy to hold disks? I remember I used to pay $8 for beige disk boxes with see-through tops that held 50 disks. This costs 1/4 as much and holds more. The plastic’s thinner and you can’t see through the top, but these stack better. And the price was right. So I grabbed one. I thought about getting a second, but I figured no, I probably only have about 50 stray disks laying around, so a second box would just be extra clutter, and I just spent all weekend trying to get rid of extra clutter. I got home, herded up all the stray floppies I could find, and filled the box. Then I spotted another stack of floppies laying forgotten under a pile of papers. Rats. I should have grabbed a second box. Next time I’m out I’ll grab another one.

O’Reilly revisited. Frank McPherson had some interesting observations yesterday about O’Reilly in general and Optimizing Windows in particular. He said he didn’t like the title. I never liked it either; I thought it was cumbersome, limiting, and meaningless (which is why I usually just call it Optimizing Windows). Games is too limiting, graphics is too limiting, and multimedia is a buzzword that’s lost all meaning. The book title on the contract read “Essential Windows 9x Optimization.” I’m not sure if that was the title on the proposal or where that working title came from. I remember giving O’Reilly a list of about 10 possible titles, but they kept coming back to Optimizing Windows for Games, Graphics and Multimedia. I cited gamers in the proposal as one potential audience for the book, they ran with it.

Frank also brought up pricing and book length. It’s much harder to write a short book; had I skipped the self-editing process Optimizing Windows probably would have been closer to 330 pages instead of 290. I didn’t see that adding filler would add any value to the book, and I really wanted to stay under 300 pages so the book wouldn’t look intimidating. But people expect computer books to be thick. I remember seeing a picture of someone’s Apollo workstation, and he included a picture of his Apollo manuals. They would have nearly filled one of my 6-foot bookshelves. It was a ridiculous mass of 3-ring binders. But people seem to expect computer books to be 900 pages, just like they expect a CD to play for an hour.

I think Frank hit the nail on the head when he talked about layout. He cited bigger print and more whitespace and more use of graphics. Indeed, those things sell. I remember doing newsletter layouts with my ex-girlfriend. I’d lay the elements on the page, then she’d add tons of whitespace. A lot less fit on the page, but it looked a lot better and read much more quickly that way. She also added a lot of unnecessary flourishes. A hardcore computer geek would dismiss that as bravado, but it makes the pages look a lot better. People notice those things when they flip through the book or magazine in the store.

My editors at Computer Shopper UK asked me to provide them with more screenshots than I have been lately. I sent them 14, which I thought was a ridiculous number. I just got a PDF proof of my next article, for the April issue. They used 11 of them, and there’s no denying it looks great.

Pricing’s tougher. I suspect O’Reilly uses higher-quality paper than some of the other publishers, and that quickly adds cost. But if I didn’t have a degree in magazine publishing I probably wouldn’t notice the difference. I know Joe Consumer doesn’t notice and would rather pay $5 less. Some people would buy the book printed on newsprint if they could save 10 bucks. I’ve forgotten almost everything I ever knew about binding, but my O’Reilly books are bound better than some of the other computer books I have. I don’t think that matters much either though; I have a lot of comb-bound computer books too and I don’t think less of them because of it.

02/01/2001

I don’t like to do “this is what I did yesterday” messages but that’s all I’ve got. Mostly I re-imaged some Macs. I did get to put an HP optical drive in a Compaq Proliant server we bought used for pennies on the dollar from a failed dot-com. But no one had any drive rails. Luckily, I had a Compaq 386 sitting under my desk. I opened it up, pulled the 5.25″ drive, walked over to the Proliant, and it slid right in. Perfect. I unbolted the drive, bolted the rails to the optical drive (I had to find different screws), and put the drive right in. And the guy who normally handles the servers asked how I did it so fast. Hey, I did tech review on a book about PC hardware. I know how to work on these things… And I worked on far too many Compaqs my first two years of college. (And far too many IBMs my last two years of college.)

Hot tip: Compaq drive rails cost something like $30 from Compaq. Compaq 386s are free, when you can find them. Or they’re cheap. Or someone pays you 15 bucks to haul them away. Or, there’s eBay. I just found 12 people selling them there, with zero bids on them. Asking price: $4.99-$9.99.

I also parted out a Pentium-75 that no longer works. This is the only dead Micron PC I’ve seen, honestly. And I suspect the problem is the third-party memory in it (the memory there isn’t Micron, which tells me the original stuff was pilfered at some point). Since it’s useless, it’s either part it out and discard the stuff that can’t be used, or pay someone to haul it off. Well, I’m having a hard time getting my Soyo SY-7SBB motherboards running. Outside the case, they’re fine. Put them in one of my AT cases, and they don’t work. I suspect not enough grounding, or grounding in places it doesn’t want it. This Micron case is much more configurable than any of the AT cases I have, so it’ll help me solve the mystery. (I won’t go modifying my IBM PC/AT case until I figure out, with the Micron case’s help, where I need ground points. Then I’ll Dremel out the existing caseworks and put in spacers where I need them to be. Ah, the troubles I’ll go to for a chance to see someone’s face when they see something unexpected…

Last night after church, one of our seminary students was cleaning off his car. (We got some ice last night.) He had this dinky little plastic ice scraper that would probably fit in your shirt pocket. I was waiting for my car to warm up, noticed him struggling with that thing, so I pulled out my heavy-duty scraper, with its long metal handle and big brush, and walked over to his car. “I can tell you’re from Texas,” I said. Boom, boom, boom, and in 30 seconds I had all the remaining ice off his windshield. He watched me with huge eyes. I just laughed as I brushed off his windshield.

Heavy-duty ice scrapers are your friend. One day last week I had a half-inch layer of solid ice on my car. With this scraper, it still took me 10 minutes to clean it off. With a hand-size scraper, my only choice would have been to let the car run for 30 minutes with the defroster going full force.

And what’s this? I had 317 page reads at 3 p.m. yesterday. On a so-so DAY I get 317 reads. (I can get 600 on a good day; about 260 on a bad day.) That can’t be one person, because one person reading, if they spend two minutes per post, will get 30 in an hour. Maybe it was someone looking for something. I hope they found it. Or maybe a speed reader really really really likes my stuff.

And this from Gatermann. I got mail from a reader asking about getting a modem running under Linux. I noticed he used Southwestern Bell and suggested that was probably the problem, not his modem or Linux. I suggested he contact tech support and ask if Linux works. Gatermann piped in. They won’t even know what Linux is, he said. Remember, these are the people who couldn’t understand why they couldn’t ping me when I couldn’t get an IP address. (Yeah, I rolled my eyes too the first time Tom told me that story.)

But I suspect everyone there has heard of Linux. Heck, my ex-girlfriends know about Linux. The one I talked about taking me to the state capital and eating doughnuts on the steps (hey, if there are any Mizzou alumni out there and you know anything about this tradition, would you please e-mail me about it? Thanks in advance), one night we were sitting out there, and she brought up Linux. SHE did. At the time, I hated Linux because all I’d seen was Slackware. Another girl I dated briefly brought up Linux as much as she could because she knew I was writing a book about Linux at the time. Heck, people walk up to me at church and ask me if I know anything about Linux!

So Southwestern Bell employees have probably heard of Linux. But Tom’s right, they probably can’t say anything meaningful about it.

01/31/2001

Mailbag:

Music, HD, Linux modem

Sick. Something you’ll (hopefully) never see: DefragCam. I can blame one of my twisted coworkers for that idea.

A sad referrer showed up in my logs yesterday. It was a search request, from Hotbot, on the string, “I’ve never had a girlfriend.” I’m pretty sure that phrase appears as part of a sentence in Are we talking about more than just sunsets? but as part of a phrase. I seem to remember writing, “I’ve never had a girlfriend outside the winter months,” or something like that. I have no way of knowing where that request came from. Probably a bored, lonely teenager. More people have never had a girlfriend than anyone’s willing to admit. Including a majority of teenagers.

It’s only a problem if you let it be one. Unfortunately a lot of people do, and that makes them vulnerable to all sorts of scum, like advertisers and fringe religious fanatics and seedy individuals, all promising things they can’t or won’t deliver.

Not that I’m much of an advice-giver (unless you’ve got a slow computer, then I’m pretty good), but the best suggestion I’ve got is to find something you’re good at. Lose yourself in that. If you’re not good at anything, find something you enjoy and lose yourself in it. You’ll get good at it. That alleviates the boredom, and it builds confidence, which makes you good at other things. Does it make girls notice you? Only indirectly. But it’s better to be a winner who only occasionally has girlfriends (and remember, ideally you should only be in a successful relationship once anyway) than to be a loser who always has a girl.

I hate to sound callous, but given the choice between having a book published to my name, or having any of my ex-girlfriends back, I’d choose the book. I wouldn’t even hesitate. When I find a girl who’s cooler than writing magazine articles, and she thinks I’m pretty cool too, then I’ll know it’s time to settle down.

I guess that’s the other good thing about losing yourself in other interests. If a girl starts hanging around who’s more interesting than those things, great. If she’s not, that’s your subconscious mind’s way of telling you to keep looking.

A new way to benchmark. Finally, there’s a multitasking-oriented benchmark, available from www.csaresearch.com . Keep an eye on these guys. I didn’t use any benchmarks in Optimizing Windows, because they don’t reflect real-world performance and they generally test your hardware, not the operating system as it stands on your machine. This benchmark uses new methods that try to take multitasking into account, so it will do a better job of reflecting how a system feels. It was like I was telling my sister yesterday. If I put two computers in front of her, she doesn’t care which one puts up better numbers. She knows which one’s faster. But with a lot of the benchmarks today, the faster machine doesn’t put up the best numbers. Or a PC might put up numbers that appear to kill another, but when you sit down to use the two, you can’t tell a difference.

Time for a review. I’ve been so critical of reviews lately I decided to try my hand at writing one myself, to see if I’ve still got what it takes.

Linksys Etherfast Cable/DSL Router

Broadband Internet connections are increasingly common, and it’s hard for a single PC to use up all the available bandwidth. Plus, more and more homes have multiple PCs, and it’s a shame to spend $50 a month for Internet access and limit its use to a single PC. A number of third-party programs for sharing an Internet connection exist, and recenolution. These devices are about the size of a hub, plug into your cable/DSL modem, have a built-in firewall, and include one or more ports. You can plug your PCs into these ports and/or plug in a hub or switch so you can support a larger number of PCs. Another advantage of a standalone router is additional security against hackers. A Unix box can be very secure, but if a hacker does get into it, he can do a lot of unpleasant things, to you or to someone else (but make it look like you’re the one doing it). A hacker can’t do much to a router besides mess up its configuration. You can reset it and reconfigure it in five minutes. So the security of one of these devices is very tough to beat.

One of the most popular standalone cable/DSL routers is the Linksys BEFSR41, also known simply as the EtherFast Cable/DSL Router. It’s widely available for around $150. The best price I could find on it was $131. I tested the 4-port version. A 1-port and 8-port version is also available. The 1-port version is less expensive but requires a separate hub or switch. If you already have one of those, you can save some money, but the 4- or 8-port version is ideal since it includes a built-in switch. I have an 8-port dual 10/100 hub; the Linksys router therefore gives me three additional higher-speed network ports, since switches are faster than hubs. Most people will probably want the 4- or 8-port version, because it’s easy to get spoiled really quickly by a 100-megabit switched Ethernet LAN.

Configuration is wickedly easy. Plug it into your cable/DSL modem, plug a computer into it, turn all of it on, configure the PC for DHCP if it isn’t already, then open a Web browser and go to http://192.168.1.1 . Feed it the factory password (which is undoubtedly documented all over the Web, but I won’t document it here as well), then make the changes you need. Most people won’t have to do any configuration other than changing the configuration password. If you want to put it on a different subnet, do it, then run winipcfg, push the release all button, then the renew all button, reconnect to the router, and make other changes if need be.

Administration is easy too. Just connect to the router via its Web interface, and click on the Status tab. You instantly get your network status. If your ISP drops your connection, hit the Release, then the Renew button. From the DHCP tab, you can tell the router how many clients to support. You can go to the advanced tab to configure port forwarding or a DMZ if you want such a thing–most of us won’t.

The only thing I had difficulty doing was upgrading the firmware from the browser interface. The router must not have liked the version of IE I was using. However, nothing stops you from downloading and running the firmware upgrade directly–as long as you’ve got a Windows box handy. Mac and Linux users may have problems there. Firmware updates seem to come every couple of months.

The firewall built into the router is unable to pass Steve Gibson’s LeakTest, but all hardware routers have this weakness–it’s virtually impossible for a hardware router to tell the difference between innocent traffic and malicious traffic caused by a Trojan Horse. However, the router passes ShieldsUp! ( www.grc.com ) with flying colors.

The speed of the connection is certainly acceptable; with me running a caching nameserver on the Linux box it replaced that machine should be able to outperform any standalone router any time. Of course this is purely subjective; the speed of the Internet changes constantly. Nothing stops me from running a caching nameserver behind this router, which will help performance significantly. Local network performance on the built-in 10/100 switch is outstanding.

Appearance-wise, it’s a solid product, made of two-tone blue and black plastic but it’s not cheap plastic. Styling is modern but tasteful–no wild colors or translucent parts. It has indicator lights up front, a reset switch up front, and ports in the back. It also has built-in legs, so presumably it’s stackable with other Linksys hardware (I don’t have any Linksys switches or hubs, so I can’t check that).

The only flaw I can really find with this router is that the MAC address can’t be changed. Some ISPs authenticate against the card’s MAC address, which allows them to control how you connect to them. It also prevents you from using this type of device. Some competing routers allow you to change their MAC address, so they can spoof that card and get around the limitation.

I read of problems using it with services that use PPPoE (PPP over Ethernet). My service doesn’t, so I can’t test this. Buyer beware.

I was disappointed that the 45-page manual didn’t have an index, but it had a lot of nice information in it, such as pinouts for Ethernet cables. It’s written in clear, plain and straightforward English. Manuals of this length and quality are rare these days.

I think it’s a decent product, but for my purposes I want something else. I don’t want something so easy to reset to factory defaults and configure. Why? It’s getting corporate use, and I want it to be complex enough to scare people away. I want the user interface of an HP LaserJet printer control panel. It’s a pain to configure, so therefore end-users don’t mess with it. I’m not sure if I’ll find such a beast, but you bet I’ll look for it.

Mailbag:

Music, HD, Linux modem

01/29/2001

Slim pickings. There isn’t a whole lot of new content going up over the weekend, so I’ll hit two useful, if slightly flawed hardware articles. And I guess I’ve gotta come up with some of my own stuff.

Shopping. I went computer shopping Saturday for the first time in, oh, years probably. I build my own and have been doing so since 1996, so I normally take no interest in retail PCs. But a friend of a friend is in the market for a PC, and I didn’t want her to get ripped off, so I offered to go shopping with her to keep such a thing from happening. Note I didn’t offer to build her one–I’m trying to get out of the build-a-PC-for-a-friend business for the most part.

So we hit Office Depot. The superdupercheap trend seems to be abating a little; there’s a lot for under $1,000 still, but the $499-and-under market is waning. eMachines is playing there, but Compaq and HP seem to have retreated. I noticed plenty of Durons, which ought to make AMD happy.

We also hit Computer Renaissance. I’ve heard horror stories about the place, but figured I could probably handle the slimy salespeople. I can talk way over their heads when I want to (“I don’t care what anyone says, compared to Microchannel, PCI is rubbish. At least with Microchannel, I knew where the resources were going and I knew they’d stay put!”), and I can play intimidation by dropping OS/2 and Linux compatibility questions. They left us alone though, which was nice. I saw P200-based Compaq Deskpros for $199, including 15″ monitor. I wanted more power than that for her. HP Vectra PII266s were $399; PII233s were $379. Both included monitors. What caught my eye was a $299 Compaq Deskpro. It had a Pentium Pro-200, which was about as fast as the PII-233 due to its on-die, full-speed cache, and it had a SCSI hard drive. For productivity use, this Deskpro is fine. Its 32 MB RAM is awfully low, but that’s curable. DIMMs are cheap. The SCSI will be nice. And it’s hard to find a better-built machine than a Compaq Deskpro. Life expectancy of this machine will be much higher than that of a new Compaq Presario, eMachine, or HP Pavilion.

But if mail-order had been an option, I probably would have pushed her in the direction of a Compaq iPAQ. For about $399 (without monitor), you get Windows 2000 and a corporate-quality (as opposed to consumer-quality) PC. Expandability is nil, except for the memory, but for word processing and Internet use, it’s great, and that’s what she wants. And it’s got USB and Ethernet built-in. If I had to equip a small business with a fleet of PCs quickly, that’s probably the direction I’d go. And I like them for home use too.

On to the reviews.

ATA-66 vs. ATA-100 (Real World Tech)

Good methodology, at least as far as hardware selection goes, and he explains his methodology as well. Full disclosure is always good, as it shows confidence you have nothing to hide.

The testing is a little suspect though. Using three trials and taking the highest number isn’t the accepted method. It’s better to take 9 or 10 trials, discard the highest and lowest, and average the remaining scores. I say this because in my own tests, I sometimes get a string of two or three weird scores that are awfully high or low. Running more than that, then discarding the outliers gives scores more likely to reflect the real world.

For these purposes, the flawed method probably suffices; it shows the slight advantage of ATA-66 and ATA-100 over ATA-33, though it may be exaggerated. The tests show little or no advantage to using ATA-100 over ATA-66.

This isn’t the best online test I’ve seen, but it’s definitely not an atrocity either. There is carefully-planned research here, by someone whose experience shows.

Gigabyte GA-7ZXR review (BX Boards)

All I can say is this is a very unremarkable hardware review. They didn’t disclose the testbed setup other than the CPUs used. Benchmarks were limited to Winstone 99 and Quake 2, and then they didn’t list any competing boards, so you’ve got a bunch of numbers but nothing to directly compare them with!

Lots of pictures and a list of features, but frankly there’s nothing here that probably wouldn’t be on the manufacturer’s Web site.

The quality of writing is better than average, but this review’s usefulness is limited to introducing you to a board you may not be familiar with yet. Unfortunately to learn much of anything meaningful about it other than what it looks like, you’ll have to wait for one of the other sites to get their mitts on it.

01/13/2001

Have I been brainwashed by Redmond? In the wake of MacWorld, Al Hawkins wrote a piece that suggested maybe so. My post from Thursday doesn’t suggest otherwise.

So let’s talk about what’s wrong with the PC industry. There are problems there as well–problems across the entire computer industry, really. The biggest difference, I think, is that the big guns in the PC industry are better prepared to weather the storm.

IBM’s PC business has been so bad for so long, they’ve considered pulling out of the very market they created. They seem to be turning it around, but it may only be temporary, and their profits are coming at the expense of market share. They retreated out of retail and eliminated product lines. Sound familiar? Temporary turnarounds aren’t unheard of in this industry. IBM as a whole is healthy now, but the day when they were known as Big Black & Blue isn’t so distant as to be forgotten. But IBM’s making their money these days by selling big Unix servers, disk drives, PowerPC CPUs and other semiconductors, software, and most of all, second-to-none service. The PC line can be a loss leader, if need be, to introduce companies to the other things IBM has to offer.

Compaq is a mess. That’s why they got a new CEO last year. But Compaq is a pretty diverse company. They have DEC’s old mini/mainframe biz, they have DEC’s OpenVMS and Digital Unix (now Tru64 Unix) OSs, they have DEC’s Alpha CPU architecture, and DEC’s widely acclaimed service division, which was the main thing that kept DEC afloat and independent in its day. Compaq also has its thriving server business, a successful line of consumer PCs and a couple of lines of business PCs. The combined Compaq/DEC was supposed to challenge IBM as the 800-pound gorilla of the industry, and that hasn’t happened. Compaq’s a big disappointment and they’re having growing pains. They should survive.

HP’s not exactly in the best of shape either. They’ve made a lot of lunkhead decisions that have cost them a lot of customers, most notably by not releasing drivers for their widely popular printers and scanners for newer Microsoft operating systems. While developing these drivers costs money, this will cost them customers in the long run so it was probably a very short-sighted decision. But HP’s inkjet printers are a license to print money, with the cartridges being almost pure profit, and HP and Compaq are the two remaining big dogs in retail. Plus they have profitable mainframe, Unix, and software divisions as well. They’ve got a number of ways to return to profitability.

The holidays weren’t kind to Gateway. They actually had to resort to selling some of their surplus inventory in retail stores, rather than using the stores as a front for their build-to-order business as intended.

Dell’s not happy with last year’s results either, so they’re looking to diversify and give themselves less dependence on desktop PCs. They’re growing up, in other words. They’re killing IBM and Compaq in PCs, and those companies are still surviving. Dell wants a piece of that action.

Intel botched a number of launches this year. They had to do everything wrong and AMD had to do everything right in order for AMD to continue to exist. That happened. AMD’s past problems may have been growing pains, and maybe they’re beyond it now. We shall see. Intel can afford to have a few bad quarters.

As for their chips, we pay a certain price for backward compatibility. But, despite the arguments of the Apple crowd, x86 chips as a rule don’t melt routinely or require refrigerants unless you overclock. All of my x86 chips have simple fans on them, along with smaller heatsinks than a G4 uses. I’ve seen many a Pentium III run on just a heatsink. The necessity of a CPU fan depends mostly on case design. Put a G4 in a cheap case with poor airflow and it’ll cook itself too.

Yes, you could fry an egg on the original Pentium-60 and -66. Later revisions fixed this. Yet I still saw these original Pentiums run on heat sinks smaller than the sinks used on a G4. The Athlon is a real cooker, so that argument holds, but as AMD migrates to ever-smaller trace widths, that should improve. Plus AMD CPUs are cheap as dirt and perform well. The Athlon gives G4-like performance and high clock speeds at a G3 price, so its customers are willing to live with some heat.

And Microsoft… There are few Microsoft zealots left today. They’re rarer and rarer. Microsoft hasn’t given us anything, yet we continue to buy MS Office, just like Mac users. We curse Microsoft and yet send millions and billions their way, just like Mac users. We just happen to buy the OS from them too. And while we curse Microsoft bugs and many of us make a living deploying Windows-based PCs (but the dozen or so Macs I’m responsible for keep me busier than the couple of hundred PCs I’m responsible for), for the most part Windows works. Mac owners talk about daily blue screens of death, but I don’t know when I last got one. I probably get one or two a year. I currently have eight applications running on my Windows 98 box. OS/2 was a far better system than Windows, but alas, it lost the war.

I can’t stand Microsoft’s imperialism and I don’t like them fighting their wars on my hardware. They can pay for their own battlefield. So I run Linux on some of my boxes. But sometimes I appreciate Windows’ backward compatibility.

I always look for the best combination of price, performance, and reliability. That means I change platforms a lot. I flirted with the Mac in 1991, but it was a loveless relationship. The PCs of that era were wannabes. I chose Amiga without having used one, because I knew it couldn’t possibly be as bad as Windows 3.0 or System 7.0. I was right. By 1994, Commodore had self-destructed and the Amiga was perpetually on the auction block, so I jumped ship and bought a Compaq. Windows 3.1 was the sorriest excuse I’d seen for a multitasking environment since System 7.0 and Windows 3.0. I could crash it routinely. So I switched to OS/2 and was happy again. I reluctantly switched to Windows 95 in 1996. I took a job that involved a lot of Macs in 1998, but Mac OS 8.5 failed to impress me. It was prettier than System 7 and if you were lucky you could use it all day without a horrible crash, but with poor memory management and multitasking, switching to it on an everyday basis would have been like setting myself back 12 years, so the second date wasn’t any better than the first.

Linux is very interesting, and I’ve got some full-time Linux PCs. If I weren’t committed to writing so much about Windows 9x (that’s where the money is), Linux would probably be my everyday OS. Microsoft is right to consider Linux a threat, because it’s cheaper and more reliable. Kind of like Windows is cheaper and more reliable than Mac OS. Might history repeat itself? I think it could.

The computer industry as a whole isn’t as healthy this year as it was last year. The companies with the most resources will survive, and some of the companies with fewer will fold or be acquired. The reason the industry press is harder on Apple than on the others is that Apple is less diversified than the others, and thus far more vulnerable.

01/09/2001

Mailbag:

DOS games under Windows; Today’s post; Disk I/O tweaking

Overheard: [I’d] rather spend a lot of money for a new top-notch and super-light mountain bike, dive gear or quality clothing than on another computer system. The performance of my PC is just fine for the work I do and the games I happen to play once in a blue moon. My PC is over a year old! Shocking!

–Thomas Pabst, of Tom’s Hardware Guide, in his Duron 850 review released Monday

I think that’s another argument for optimizing your PC right there. If Tom Pabst, of all people, can keep a PC for more than a year, then so should everyone else.

Let’s talk about cheap PCs. In college I lived next door to a marketing guy. In 1994, a couple of years before PCs broke the $1,000 barrier for good, I was thinking about $700 PCs. At that time, 386DX motherboards retrofitted with Cyrix 486DLC processors were dirt cheap, and I figured with 4 MB of RAM and a sub-300 MB hard disk, it would be possible to build a PC for that, and I figured it would sell on price alone.

My marketing buddy agreed. Then we did nothing with the idea. But I still think about cheap PCs.

There’s an article over at The Register today talking about a new motherboard from PC Chips that sells for about $80, based on the SiS 730S chipset. An unnamed vendor states that he can buy these PC Chips boards, slap a low-end Duron on them, put it in a case with the smallest hard drive available, and voila, you’ve got a $300 PC. He’s right. For $80, you get audio, video, modem, and LAN. All you need is a CPU ($60), memory (under $50), hard drive ($85), case ($35), and a keyboard and mouse ($15). It won’t be a high-powered system, but it’s miles ahead of anything we had three years ago and we weren’t complaining.

Now, I don’t trust PC Chips motherboards one bit, but I expect a lot of people will follow this dealer’s plan. This will lead to sales and market share for AMD, but it might come at the expense of reputation. You and I can assume people will blame the inevitable problems they’ll have with these systems on the dealer, or on the motherboard, but historically that’s never happened. People equate the CPU with the computer, so problems tend to fall on AMD or Cyrix, right or wrong. But AMD is hedging its bets, rightly focussing on the business market, where it got its big break last week: Micron will be offering Athlons in their Client Pro line of business PCs.

And speaking of Cyrix, they’ve revised the Cyrix III chip yet again, adding L2 cache. Performance is still lackluster, leading people to predict Cyrix’s demise, but I’m not so sure of that. If VIA can sell Cyrix chips at a significantly lower price than Intel or AMD are willing to charge and still make a profit, there’s room. That $300 PC can become a $250 PC if VIA prices its CPUs at $35 and dealers cut available memory.

Inexpensive PCs done right do sell. Commodore and Atari proved that. Their demise came when they reached the point where they no longer could (or would) sell a useful computer at a significantly lower price than everyone else. The Amiga was tremendously useful, but it was at a me-too price. Here was Commodore, the budget computer maker, selling a computer for twice as much as Packard Bell. Hence its demise. Atari’s price was closer to Packard Bell, but the software compatibility wasn’t there. Packard Bell’s death was inevitable once HP and Compaq started eroding their price territory. Packard Bell had a terrible reputation, but they sold until they lost their price advantage. People aren’t going to settle for a Kia if they can get a Honda for about the same price.

Mailbag:

DOS games under Windows; Today’s post; Disk I/O tweaking

Name-brand memory vs. generic

The difference between brand-name RAM and commodity RAM. I’ve been seeing a lot of questions along the lines of, “Do I really have to buy name-brand memory when I can find memory for half the price on PriceWatch?” on message boards lately. I talked about memory some in Memory-buying secrets, but I didn’t really go into the difference between generic/commodity/broker memory and the expensive stuff.

There are three factors that go into the quality of a memory module: the quality of the chips, the quality of the printed circuit board (PCB), and manufacturing.

When memory chips are made, they are tested. A memory chip that runs at or below spec gets classified as an A-grade chip. Chips with minor defects are classified as C-grade chips and shouldn’t be used in PCs.

Memory manufacturers will also charge varying amounts based on how much testing they do for the chips. Top-tier chips are guaranteed to have a failure rate of .1% or less–we’re talking one in a thousand chips failing here.

The least expensive chips aren’t tested at all.

The only way to ensure you’re getting these best-of-the-best chips is to buy name-brand memory. The best way to ensure you’re getting C-grade or untested chips is to buy the cheapest module you can find.

Inexpensive PCBs use a four-layer design, with signal layers on the outside, and power and ground sandwiched inside. This is inexpensive to produce and easy to repair. Unfortunately, this design leaves you open to signal noise, which can corrupt the data stored in the chip, and lead to unpleasant things like BSODs.

A better approach is to put the signal layers inside, and put power and ground on the outside, protecting them. Better still is a six-layer design, which adds two more ground layers for even better isolation. The higher the memory speed, the more important this extra isolation becomes.

You can sometimes tell the difference between a 4-layer and a 6-layer board by looking at it under a strong light. By turning it slowly, you can isolate discrete layers with the naked eye. However, it’s impossible to tell the difference between power, ground, and signal layers with the naked eye.

Name-brand vendors use high-quality PCBs. Some even proudly proclaim it when they use 6-layer boards. Again, the best way to get a poorly designed 4-layer board is to buy the cheapest memory you can find.

The third factor is assembly. When soldering chips to PCBs, things can go wrong. Trust me. I’m very good at demonstrating. While no one puts together memory modules by hand (I hope), my plumber-like soldering skills make me appreciate good equipment. Quality solder joints are bright and shiny, and they’re applied very quickly. Intermittent solder joints cause problems, and they’re maddening.

Kingston puts every module through rigorous testing. Other name-brand manufacturers test as well. When you don’t even know who made your module, it’s impossible to know whether it’s had the proper testing. Putting it in a PC and watching the BIOS check is not proper testing. Memory has to be very far gone to fail that test.

Miscellaneous computer memory.
The module on the right has Samsung chips on it, but that doesn’t necessarily mean it was made by Samsung. I’d be fine with putting the HP module directly below it in a PC, though. The same goes for the Kingston module at the top of the image.

Frequently vendors will advertise Micron memory or NEC memory. A Micron or NEC stamp on the chips doesn’t necessarily mean they manufactured the module! Be sure to find out who assembled the module–they usually stamp the PCB, or they put a sticker on the module itself. If you find a so-called Micron module on Pricewatch for half the price that Crucial is asking (Crucial is a division of Micron), chances are it’s a no-name module that just happens to have Micron chips on it.

So, does it really make a difference?

As an IT professional by day, I work on a large network–roughly 700 PCs. I’ll conservatively estimate that farm of PCs has 1,000 memory modules collectively. We buy name-brand memory (Crucial, Kingston, Viking or Simple) exclusively. We buy PCs from Micron, so they have Crucial modules in them. Macintoshes generally come with Crucial or IBM modules.

A typical memory module has 8 chips on it, and it only takes one bad chip to make the whole module bad. I’ve seen two bad memory modules cross my desk–so we’re talking two bad chips out of a batch of 8,000. So if you’re buying a single module for a home PC, your chances of getting a lemon are pretty slim if you get a good name brand.

For my own use, I buy name-brand memory modules. Usually this means Crucial; I got a great deal over the summer on some PNY memory so I bought a couple of sticks. I use high-quality memory, I don’t overclock, and I generally don’t run experimental software. I almost never get a BSOD or an illegal operation error, even when running Windows 95 or 98. I reboot my Windows 9x boxes about once a month on average, and half the time that’s because I installed or uninstalled something and it requires me to reboot. To give you an idea how I use PCs, at the moment I have seven applications running, with 11 windows open between them, and two TSRs running. That’s my idea of moderate use.

I’d rather have 64 megs of Crucial memory than a gig of the cheap stuff. Hopefully now you see why.

12/08/2000

~Mail follows today’s post~

It’s my birthday today. Birthdays cease being a big deal at some point; maybe after age 21 (though the big deal about my 21st wasn’t my age; I had a program for my C class due at midnight–all I remember is it involved linked lists, I hate linked lists, and the only good thing you could say about my program was it did compile–and I had copy editing and Irish history finals the next day). I’m going out tonight; last night I ate out and went to a concert, so I guess I’m treating myself right in spite of this not being a big deal.

I realized at one point a few weeks ago that I’d accomplished everything I’d set out to do by age 25, though not always in the way or quantity I’d hoped. That’s a nice realization to come to. Hopefully I’ll have similarly nice things to say about my second quarter-century.

I spent yesterday continuing my dual-boot experiments. For some reason, all of my motherboards want to think my >8.4-gig drives are half-gig jobs. I don’t get it. They’re all reasonably new; but even my year-old Abit BP6 is doing it. Normally not a problem, but some utilities software yells “out of bounds!” when it sees it. Using a UDMA-66 controller solves the problem (the BP6 has an HP366 controller built in, and I have Promise Ultra-66 I keep around), but that alerts me to another problem: XOSL doesn’t want to work with either controller for some reason. I e-mailed the author about that; I know I’m not the only one who uses these things because a lot of people buy the line that they need a UDMA-66 or UDMA-100 controller if they buy such a hard drive. I’m hoping he’s got a workaround of some sort.

I’m hoping I can find a solution before deadline; otherwise the 98/Me dual-boot article will have problems. I can give my editor a different article–there’s certainly a lot about Windows optimization I’ve left unsaid in the seven pages I’ve written so far–but seeing as he specifically asked me to investigate this, I’ll feel bad if I don’t deliver something, or if I deliver something with significant strings attached. Strings are good for guitars, not computers.

And a good question. Someone asked me today about something that I interpreted to be about the build-to-order strategy of PCs, a strategy which Dell and Gateway have ridden to such great success. I held them up as examples that work, and Apple as an example that right now isn’t. They have 11 weeks’ worth of unsold inventory built up at the moment and expect to bleed cash again this quarter. I guess the lesson there is that having huge databases to analyze can help, and computerization of the ordering process can help you buy exactly what you need right when you need it, but computers are no better than humans at predicting the future. I.T. won’t solve all of a business’ problems.

I have no idea if that’s what she was looking for in an answer, but I think that bit about IT not solving all problems is something not everyone gets yet. Computers solve a lot of problems. They also raise expectations greatly, and they (and we) don’t always live up to them.

~~~~~~~~~~

From: “John W. Braue, III” <braue@nospam.ratsnest.win.net>
Subject: For the Greater Good
In your daynotes for 6 December 2000, you quote Chris Miller as saying:  “Lawbreaking is relative. Your greatest presidents, Lincoln and Roosevelt, bent the rules for the greater good[…]”.

Didn’t Hitler and Stalin bend (and, indeed smash all to pieces) rules for the greater good?  What they proclaimed to be the greater good, of course, but it’s difficult to hold a reasoned discussion when the tanks are bearing down on one…

If the U.S. is a democracy, then let us acknowledge , as Mark Bridgers wrote, that the law is the Will of the People (with, granted, a certain time lag), and that opposing it by demonstrations and civil disobedience, even for a “greater good”, is itself Undemocratic and, _ipso facto_, evil (how many people would be willing, in this day and age. to deny the truth of _vox populi, vox Dei_?).  If it is a republic, then let us acknowledge that the law is indeed the law, and then breaking it and getting away with it does not justify either that action or future repetitions of it.  And, if the U.S. neither, let us can all of this election foolishness, and get down to the serious business of coups, revolutions, and civil wars to determine which _caudillo_, machine pistol in hand, is going to enforce his vision of the “greater good”.

John W. Braue, III

~~~~~

Well, I didn’t want to think of it in exactly those terms, but yes, they did.

The best time to make a decision is usually not when we’re caught up in the moment, as that leads to haste. I find myself agreeing with what you say and not really having anything to add.

~~~~~~~~~~

From: Gary Mugford
Subject: My script and Bless the Sound Card

Dave,

“The guys over at Junkbusters have a different solution. Make ’em sweat. They’ve even got a script with questions to ask. Visit them if you’re sick of the bother.
“Print it out, then keep it by the phone. And when you pick up the phone and get that tell-tale delay, followed by an unfamiliar voice who mispronounces your name, pounce. “Is this a telemarketing call?” (That question weeds out the other annoying phone calls, like Chrysler and MCI Worldcom calling up because of billing problems–sorry, you’ve gotta deal with those on your own.) If the answer is yes, then keep going. “Could you tell me your full name please? And a phone number, area code first?” And they’ve got 12 other questions, where those came from.”

For years, I’ve had the dickens to try and talk family members OUT of talking with telemarketers. My mom used to get involved in the talk, apologize profusely for declining and then be mad upon hanging up. I gave her a copy of my script to use:

“I’m sorry, I must interrupt you. We do not accept over-the-phone solicitation. Please feel free to mail us literature. Thank you very kindly for calling, good-bye.” THEN HANG UP. She wouldn’t use it.

This works pretty well, except for the ones that DID manage to get mom to send them something. Long after the parental units were retired and moved down to the Lake, I would still get phone calls at their number. I finally went to the trouble to record the little speechlet and put the file on the toolbar to press whenever I got ONE of THOSE phone calls. Now, it’s answer the phone, realize what’s happening, double-click and hold the phone DIRECTLY over my speaker and then hang-up.

GM

~~~~~

That approach works too. The Junkbusters solution is legally binding in the States, though I’m sure Canadian laws are different so up north your approach is probably at least as good.

Of course, if I were to take your approach and I happened to be listening to some doom-and-gloom Sisters of Mercy or Joy Division when the call happened, that’d make some nice background–serenade them with some music that’s definitely an acquired taste while they get my schpiel.

Another suggestion I’ve heard was to put them on hold for five minutes, then come back on and sing showtunes very badly until they hang up.
~~~~~~~~~~

From: “Michal Kaznowski” <michalkaznowski@nospam.yahoo.com>

Subject: Re[2]: DPMI error while zipping windows

Hello Dave,

Monday, December 04, 2000, 3:06:44 PM, you wrote:

DF> Try downloading this. Put the executable files from this archive into the same directory as your Info-Zip executables. Let me know ASAP if that doesn’t fix it. (This is as painful as some Linux programs’ installations!)

Done.  It will probably work when I have mastered the syntax.  At the moment after running the csdpmi executables I get

ZIP I/O error no such file or directory

with your command line. I have also tried making a windows.zip file for zip to write to.

(MSDOS mode cd to C:zip run cwsdpmi etc then your command line)

DF> Thanks for your encouraging words on Optimizing Windows.

You have a nice line in understatement.  My brother, who is computer tech support for the Norfolk and Norwich Hospital, tells me it is the best reference book he has ever used!

DF>  Unfortunately, O’Reilly cancelled the Linux book, so for now I’m just writing Windows optimization articles for Computer Shopper UK and taking a few months off from book writing while I decide what to do next.

There is an air of Linux taking off here in the UK and just recently {I have been looking for some time) two magazines have appeared catering for Linux use.

Linux Format (Future Publishing) www.linuxformat.co.uk

and Linux Magazine www.linux-magazine.co.uk

as well as the coverage in PCPlus also Future Publishing.

Maybe a series of articles in one or other could be the backbone of your Linux book on the back of the terrific reviews your Optimizing Windows had.

All the best,

Michal Kaznowski

(PS My kids thought the arch was terrific this summer – but I felt awful queasy up there).

~~~~~

What command line are you using? I seem to recall there was a typesetting error on one of the Zip commands in the book, though I can’t remember which one at this point.

I’m very much enjoying working with Computer Shopper UK, which I’ve hopefully expressed to the right people. I think they’ve done an outstanding job on my “Optimise Your PC” series, and I still sound American, even after translating my spellings to the British form. I’m trying to remember it so they’ll have to make fewer changes with the next one.

I’m not sure when I was last up in the Arch–it must have been 10 years ago. The slight sway in the wind always made me think the thing was about to topple over, though it’s survived minor earthquakes without damage so that’s ridiculous. I also remember it being pretty cramped.

12/06/2000

More on the election. This seems to be the topic that just won’t die. As Natalie Merchant would say, “Hey, give ’em what they want.” I’ll talk politics if people want me to talk politics. I’m just not used to people wanting a 25-year-old’s opinion on anything but computers and maybe music. Hopefully this sequel is better than most sequels coming out of Hollywood. I gave them a head start with a dumb title.

So, the dialogue with my British editor continues. Chris first:

I take your point on a lot of the things that are going unreported, and I realise that a lot of my problems and fears are ideological and nothing to do with democratic irregularities. We’ll have to agree to disgree. However, I find a couple of things hard to deal with.

DF: But I think my greatest lament is there was a time when the two major presidential candidates and parties trusted one another enough to politely step aside and transfer power. They did not truly believe that the other party, or at least one politician, could destroy the country in 2, 4, or 6 years (whatever their term might be).

Surely the whole point of politics is that you are supposed to think that your opponents are wrong and not just “trust” them and concede power to them at the earliest opportunity. Not only is morally dubious, it is arguably undemocratic – surely you are letting down the people who voted for you (especially if they are in the majority!). If you concede when you think you have won, you might as well not have run in the first place.

DF: History has proven that. We have plenty of infamous presidents who were caught breaking the law or doing (or trying to do) things of questionable legality under the Constitution: Andrew Jackson, Abraham Lincoln, Andrew Johnson, Warren Harding, Franklin Roosevelt, Lyndon Johnson, Richard Nixon, Ronald Reagan, Bill Clinton… None of them destroyed the country. Some of them changed it very dramatically. But Harding may have been the most corrupt of the bunch (at least his administration was), and no one’s ever heard of him today.

Lawbreaking is relative. Your greatest presidents, Lincoln and Roosevelt, bent the rules for the greater good, unlike the corrupt administration of Harding (an ineffectual, incompetent moron who should never have been President – sound familar?).
DF: Bush did win the larger number of states, and a much larger geographic area. Gore’s support is very much concentrated along each coast and mostly in metropolitan areas.

This is utterly irrelevant. Wow, Bush won the whole of the West from North Dakota to Arizona. Democracy is rule by the people, not by land mass.

DF: There’s enough question with the absentee ballots to make it really doubtful who truly won the popular vote.

But you have to accept the official figures surely. Although these gave Florida to Bush – hold on, I’m not undermining my own argument – surely the members of the electoral college ought to follow the democratic decision of the people and switch their votes, which I believe they have the right to do.

My main concern, though, is still the suitability of Bush, about whom I read ANOTHER damning article this weekend, which said that he was an utter failure in business (as well as a drunk) until 1994 – when he used tax money to make the Texas Rangers a success. (Admittedly I read the left-wing press, or what passes for it in Britain.) I understand people’s concerns about the ‘dynastic’ Gore in a sense, but it shouldn’t be an obstacle if you are competent and deserving. And Bush’s father had some success in politics too, I believe.

My interest might seem over-keen as I don’t even live in your country, but it’s undoubtedly a fascinating episode in US history, and in the end it will probably affect all of us. The election of Bush might actually mean we move closer to Europe, so something positive might come out of it…

Yes, the point of politics is to do what you believe is the right thing, and chances are your opponent’s opinion will differ. Gore conceding now is hardly “concession at the earliest possible moment.” It usually happens on election night.

I think where we differ is whether Gore has reason to believe he won. Bush won Florida. He won the recount. He won the hand recount. He’s winning the court cases. Gore speaks of “thousands of uncounted ballots,” but those thousands of ballots aren’t uncounted. They do not register a vote for president. I don’t know if Gore believes he won, or if he believes he can win on a technicality. I’m pretty sure he doesn’t know the difference. What he is accomplishing is making the United States into more and more of a laughingstock, and in doing that, he’s not doing himself, his party, or his country any favors (favours).

The story nobody’s talking about with the popular vote is the absentee ballots in other states. Those results aren’t all certified. Nor have I seen a count yet with 100% of precincts reporting. If the popular vote mattered, Bush could do the same thing in other states that Gore has done in Florida. He has chosen not to do so. The figures now are not yet official, but I do concede that the official figures could look much like these do.

The electoral college can indeed change their votes if they want to. In 1988, one of Michael Dukakis’ electors voted for Lloyd Bentsen, his running mate. It’s not terribly uncommon for one of the Republican electors to vote for the Libertarian candidate. One year (I wish I could remember when it was), one of the Democratic electors cast his vote for Harry Truman. Truman was dead. The elector said, “Yeah, but even dead, Truman’s better than either of these clowns!” (Sounds like today.) But generally the closer the race, the less likely the electors are to vote differently.

This is rarely a problem. The electoral college was intended to give smaller states a little more power. The United States isn’t government by land mass, as you say, but it is government by a combination of population and land mass. There’ll be tremendous pressure for change. I’m torn on whether we should. I’m pretty sure that we won’t. The smaller states won’t want to give up the power, so there won’t be enough votes to ratify the necessary constitutional amendment.

As for comparisons to Harding, he sounds like two of the candidates we ran. And I’m not talking Nader and Buchanan. For all of Bush’s inadequacies, Gore fares no better. He may be worse. Gore couldn’t finish law school or divinity school (and the hard part of both of those is getting in in the first place–I know because I’ve looked into both myself).

I went out for a drink Monday night with a couple of Democrats, both very politically active. One has a brother who ran for a state office this year and aspires to run herself one day. The other worked on a couple of campaigns. Of course I asked what they thought of where the election stood. Both said that we’d be much better off if Gore conceded, and that we’d be better off with Bush as president-elect than with the current situation. When I see that Gore has lost the support of these two, I can’t help but conclude he’s doing the wrong thing.

I’ve updated my portal, and it seems to work consistently now. Sorry for the broken link. I put this up mostly for me, but you’re of course welcome to use it. You can get there by clicking Links over there on the left, if you’re interested in where and how I get information.

Communication. I see JHR doesn’t like Weblogs. I don’t like everything about them myself, but I moved here out of necessity. Keeping my site up the old way was just getting too difficult, and I was out of space. Here was a nice, elegant solution–someone offering me space and a no-strings-attached search engine, plus the ability to edit either HTML or WYSIWYG from a browser, no matter where I go. And offering ways to promote it, to boot. All without charging me a cent.

It was just too attractive. I don’t like that it requires login for discussion groups. Part of me doesn’t like the discussions taking place on their own pages. It makes it easier to avoid them if reader comments don’t interest you, but it makes it harder to read them–and chances are, if you’re reading, reader comments do interest you. I did notice that an active discussion is a great way to rack up page reads. But that may be a price too high to pay.

I could code a Daynoting/Weblogging solution myself, using PHP and MySQL on a Unixish box, that would do what I need, and only what I need. But there’s no way I could have done it in the time frame necessary. And I don’t know if my health would have held up. I prefer to spend my time and keystrokes doing content development, rather than software development, and Manila works pretty darn nicely.

I don’t mean to seem impersonal. The e-mail link is there, and I don’t mind if you use it. You don’t have to be logged in to read anything here, and you of course don’t have to be logged in to click the mail link. I don’t always respond as quickly as I would like, and it takes time for Di or me to post the mail–often longer than I would like. But this isn’t a commercial operation, so it doesn’t bother me so much. And questions regarding something I wrote that people paid money for–be it a book or a magazine article–generally do get answers within a day, even if they aren’t posted that day. I do try to maintain that level of service at least.

I’m sorry that I may have alienated one of my most loyal and longest-running readers. Seeing as the alternative was probably closing up shop and concentrating on just books and/or magazine articles (and sacrificing quality and promotion ability by becoming a hermit), I didn’t see that I had any choice. I was hoping that Dave-with-strings-attached would be better than no Dave at all. Judging from the increasing traffic, I may have been right.