How to get my job (2006 edition)

It seems like every year or two, somebody asks me how to get my job. Given the way the last year or so has gone, I can’t believe anyone’s asking me that question, but it’s been coming back up again. I’ve made some mistakes in my career–obviously–but since I’m still in the field, I must have done a few things right too.

I guess it makes sense to trace my career and see what I would do differently.1984: Yes, it all started when I was 10. I’d wanted a computer for as long as I could remember, and that year, Mom and Dad finally bought one. I spent as much time messing with that old Commodore as I could. And when I wasn’t messing with that Commodore, I was reading about it. It was an obsession. It bordered on unhealthy. Or maybe it was unhealthy.

In high school, if you’d offered me a choice between a date with the best-looking girl in the school or a new Amiga 1200 or 3000, I might very well have taken the computer. Sure, I was interested in girls, but the computer wouldn’t break up with me, right?

I bring this up for one reason: If you’re wanting to get into the field for money, find something else to do. Go into sales or something. If you don’t absolutely love this stuff, you won’t last, so there’s no point in wasting your time.

1994: I started my career in sales. When polite company isn’t around, I say I whored myself out for a large consumer electronics chain. That might be a bit more accurate. In a way it was a good move. A lot of IT people my age started their careers the way I did. It’s better than fast food, at least in regards that IT recruiters use it as a scouting ground. Work there and do well, and it’s just a matter of time before recruiters will want to talk to you.

What I did right: I started filling in for the store’s technician, who frequently had problems showing up for work.

What I’d do differently: First, I’d find out who the best salesperson was, and really learn how to sell. I’ve worked with IT management people who couldn’t figure out how to make their computer play solitaire, but they know a little bit about selling, so their jobs are safe, even though they had no qualifications.

The other thing I’d do differently is to get A+ certification. It’s not strictly necessary to get a better job, but it opens more doors. A lot of jobs require A+ certification just because some idiot in HR (and yes, most of them are idiots) decided it’s a good idea.

1995: I caught a break because I knew both Macintosh and IBM hardware, I knew OS/2, and I had connections at the journalism school at the University of Missouri. A professor mentioned the job opening to me and handed me a phone number. After class I called the number. The guy on the other end asked me what I knew how to do. I told him, he told me he’d pay me $7 an hour, and asked when I could start.

It was supposed to be a temporary gig. But it turned out I knew how to do a lot more than just the grunt work that needed to be done, so they found money to keep me. And when I was about to graduate, they offered me a full-time job.

What I did right: I showed up for work, I did everything they asked me to do, and whenever somebody else was sick and they asked me to try to fill in, I filled in and actually managed to do a decent job.

What I’d do differently: It wasn’t a bad gig, until Yoko Ono came along. Actually she was from Pittsburgh and she was Scottish-American. But the relationship interfered with the job and the job interfered with the relationship. And when something went wrong with one, it messed up the other too. I’d have done well to learn how to separate the two. That’s a lot to ask of someone who’s 23. Now I’m 31 and don’t know how now either. Neither does my 40-year-old boss.

1998: I moved to St. Louis to take another job in IT. This was also the year I re-discovered God and religion. This was a dream job, working for my church. I took a demotion and a pay cut to do it. Of course I didn’t know until I’d already quit my other job that it was a demotion.

I’ll get off track if I talk about it much more than that, so let’s just talk about what went right and wrong.

What I did right: I racked up a lot of impressive statistics and I learned how to do everything they asked me to do. I usually wasn’t happy about it, but I always did as well or better than the person who replaced me. The guy I replaced was a legend and I don’t think anyone would have been able to replace him adequately.

What I did wrong: I shouldn’t have taken the demotion. Not at 23. If you’re married and have kids, I can see taking a demotion so you can work better hours to spend more time with your family. When you’re 23 and single, you can’t waste time climbing a ladder you already climbed once. A banker in Columbia offered me a job as a systems administrator when he found out I knew OS/2. I should have taken it and called St. Louis and told them I wasn’t coming.

This job really went downhill as another relationship was coming to an end too. No need to re-hash that.

I made one other mistake. I won’t elaborate on it. But if you see upper management doing something unethical, LEAVE.

2005: Mercenary time. My first contract was with a very large and very nearly bankrupt cable company. The work wasn’t nearly as interesting or challenging as my previous job, and my coworkers were at either extreme: Some were among the very best people I’d ever worked with, and some of them were just overgrown high school bullies. But it was work, and the pay was fair, which was nice after working for seven years at anywhere from $15,000-$20,000 less than I was worth. Making a double mortgage payment and still having more money left over at the end of the month than I’d had a year before was very nice.

What I did right: I came in, learned quickly, took things seriously, was very professional and very effective.

What I did wrong: I didn’t press in. I did what I was asked, and that was it. That’s what a hired gun does. And the result was I was treated like a hired gun. As soon as the money got tough, I was the first one out the door.

I had coworkers who didn’t want me to learn more about the system. Since they didn’t want to show me, I should have found another way to learn it. And I should have loosened up.

2006: I won’t tell you who I’m working for now, other than to say it’s someone you’ve definitely heard of.

This time, I made an effort to go to lunch with my coworkers. I didn’t do that at the cable company because I was trying to save money. I’d gone without enough money for a couple of months and was deathly afraid of having to do it again. I’m still a tightwad and everyone knows it, but I’m willing to spend $7 to bond with my coworkers once a week. The theory is it’s a lot harder to show the door to someone you like than to someone you barely know.

The other thing I did this time was to steal some responsibility. I volunteer for everything. Sometimes they end up giving it to someone else anyway. But I’m always willing. When people give me some of their old responsibilities, I take them, and I figure out how to do them faster and smarter. After about two months, now my boss is surprised when I do something his way.

My path isn’t the only path. There are two previous bosses I wouldn’t hesitate to work for again. One is a retired U.S. Marine. He went into the Marine Corps as a technician, fixing teletype machines. When teletypes became less important, he moved on to computers. When he retired, he kept on working for the military as a contractor.

Most of my coworkers today took a similar path. Some enjoyed very long careers as defense contractors after their military days came to an end.

That seems to me to be a good route to take if you don’t have a lot of connections. And the upside to the military approach is that you know your job won’t be outsourced to India. That’s a real danger and that danger is going to get a lot bigger before it gets any smaller.

The other previous boss has a degree in psychology. He started working with computers because he found them interesting. I don’t know how he got started in the field, but during the time I worked for him, he was the epitome of connections. He knew everybody, and whenever something goofy came up, he knew how to get in touch with them to get the answer. The result? He’s every bit as entrenched as a tenured professor would be. The difference is there’s no question as to whether that’s a good thing.

What pop singer is your OS?

Using Unix is the computing equivalent of listening only to music by David Cassidy.
–Unix pioneer (and Plan 9 co-creator) Rob Pike on Slashdot

Ah, the questions that inspires…If Unix is David Cassidy, then what’s Windows?

I nominate Britney Spears. She and her management can’t decide what her name is, she’s tempermental, unstable, lacks talent… You can have a heyday with that analogy.

Is Mac OS the Grateful Dead? Hmm…. There’s not only that “Flower Power” Imac, there’s also that cult following…

Amiga OS must be the Velvet Underground. Ahead of its time, obscure but not so obscure that nobody has heard of it, influenced virtually everything that came after it, and 20 years later, lots of things still haven’t completely caught up…

SCO obviously wants us to think Linux is Milli Vanilli.

So which OS has to be New Kids on the Block? Vanilla Ice? MC Hammer? David Hasselhof?

So, what OS are you?

I am Palm OS. Punctual, straightforward and very useful. My mother wants me to do more with my life like my cousin Wince, but I’m happy with who I am.

Which OS are You?
I was shooting for the greatest OS of all time, of course–Amiga OS–hoping to hit the second-greatest: OS/2. Oh well. At least it didn’t call me Windows ME.

The big question: PC or Mac?

I haven’t stirred the pot in a while, so to prove that I am a professional writer after all, I’ll go tackle the most inflammatory question I can imagine, something that makes Bush vs. Kerry look like a game of paddy-cake.

What’s the better computer, a PC or a Macintosh?OS X closely follows the history of the first Macintosh in that the first version showed lots of promise, but had lots of problems, probably shipped too soon, and lacked some important capabilities. But Apple, to its credit, washed its dirty laundry in public, fixing the problems and adding capabilities. And now, OS X has a reputation as something that “just works.” And it has something to back it up with.

Windows XP, well, that joke about 32-bit extensions to a 16-bit graphical interface on top of an 8-bit operating system originally written for 4-bit computers by a 2-bit corporation that can’t stand 1 bit of competition is almost true. Microsoft bought the 8-bit OS from a company that may have stolen it. And while Gary Kildall‘s first operating system was 4-bit, he may have written CP/M from scratch. But I digress.

Unlike Apple, Windows XP tries really hard for backward compatibility. And for all the stink about the things SP2 breaks, I’ll bet you a dollar you can go download the 1981 edition of VisiCalc for MS-DOS and it’ll run just as well on your three-point-whatever gig Pentium 4 running XP as it did on the first IBM PC. And if you can find old copies of WordStar and dBASE II and Turbo Pascal, chances are they’ll run too. Old programs that break are at least as likely to break because of timing problems with CPUs that are almost a thousand times faster than they expect as they are because of Windows. Probably more.

Sure, you’ll find programs that break, but you’ll probably find a thousand that work for every one that breaks. Especially if you limit yourself to titles that aren’t games.

This is a blessing and a curse. The blessing is that software you bought almost a quarter century ago still runs if you need it. If you think that isn’t important, I’ll introduce you to one of my clients who’s still using dBASE II. It sure is important to him. The curse is all that spaghetti code you need to keep those billions and billions of old programs running.

I have a little bit more sympathy for Microsoft when I remember that Windows XP is really OS/2 1.3 with DOS bolted on, and Windows 3.1 and 98 bolted on next door.

Just a little.

When you look at it that way, is it any wonder that sometimes when you plug in your digital camera it acts goofy?

But truth be told, more often than not, your mouse and your digital camera and all your other stuff works, whether you plug it into a Windows box or a Mac. And when it doesn’t work, it’s every bit as infuriating on a Mac as it is on a Windows PC. When Windows has an error code, it spits one out in hexadecimal. The Mac spits out an error code in decimal. I guess that makes the Mac friendlier.

But I guess it doesn’t matter whether I say “deleterious” in English or in Pig Latin. It’s still not going to be a word you’re likely to have heard today, either way. And there’s a decent chance it’ll send you reaching for a dictionary (or Google).

I’ll be frank: I hated OS 9 and OS 8 and everything else that came before it. I tried to get the Mac Toss turned into an official olympic sport. If there are any old Macintoshes in the pond in front of the office building where I used to fix Macintoshes, I know nothing about them.

But Apple knew it was b0rken and threw it away and bought something better. I still think they bought the wrong something better and would have gotten here a lot sooner if they’d bought BeOS, but they bought NeXT and got Steve Jobs back, so here they are.

All things being equal, I’d go with a Mac, if only because it’s got a Unix layer underneath it.

But all things aren’t equal. Macintoshes cost a lot of money. And when you’re 2 percent of the market, you don’t have a lot of software to choose from. I know. I had long love affairs with Amiga and with OS/2 before I threw in the towel and installed Windows. And it wasn’t until 1997 that I actually used Windows as my everyday OS.

When someone hands me a disk, I can read it. When someone tells me I’ve gotta try out this new program, it runs.

On the other hand, there’s virtually no problem with viruses and spyware on the Macintosh. If I want to spy on people or cause enough damage to make the front page of USA Today, I’m going to set my sights on 90+% of the market instead of the Macintosh’s 2%. Being a minority can have its advantages.

But, after living for years with good computers and operating systems that were years or even decades ahead of their time but had no software availability, I run Windows most of the time and exercise caution to keep my system clean. I don’t use Internet Explorer, I keep my virus definitions up to date, I don’t read e-mail from strangers and don’t open unexpected attachments, and I don’t install freeware software unless it’s open source.

And guess what? I don’t have any problems with my computer either.

I know and respect other people who’ve gone the other way. For me, there never was much choice other than PC hardware. I can afford a Macintosh, but that’s money I really need to be putting towards paying off my car and my house sooner, or saving for retirement. Or any number of other things. I’m a legendary tightwad.

Other people may have had their own other reasons for making the same decision.

Is this Apple a surprise to anyone?

So, Apple unveiled its new Imac today. (I’m sick of improper capitalization. We speak English, not C++.) To no one’s surprise, I’m sure, it has a bigger screen. And I’m sure it’s not too surprising that they crammed everything into the unit next to the screen. It’s the next logical step, after the lamp-shaped Imac.

So how’s it gonna do?I think it has potential. Do people really want laptops because they can carry them everywhere they go, or do they want laptops because they can move them about the house freely and don’t have to have a dedicated “computer room”?

I suspect to most people, the latter is more important. Most people have better things to do with their lives than surf the ‘net at Starbucks or Panera Bread.

This new Imac can go on a small desk in a study or spare bedroom and not take over an entire wall the way computers have been doing since the late 1970s. As long as there’s a way to add some memory, and there are ports for people to plug in their digital cameras and their portable MP3 players and a printer, they’ll be happy.

Who knows, maybe demand for wireless printers will increase too.

Some analysts have said they don’t think all-in-one is the slam dunk it was in 1998. I agree it isn’t, but small is a slam dunk. Witness the explosive popularity of cube PCs. Yes, it flopped for Apple, but Apple’s cubes lacked the flexibility, there was too much confusion about their expandability and what exactly they were compatibile with–I designed a Mac network for a client right around the time the Cube was released, but the rumor was it would only work with Apple monitors. That alone killed the deal. They bought G4 towers instead, which would work with NEC and Viewsonic monitors.

But the other problem with the Cube was the price. Yes, it was cheaper than a G4 tower. But the price difference wasn’t enough to make people willing to take a chance on it. And besides, if it was cheapness you wanted, there were at least four companies willing to sell you a PC for half the price of a Cube. Emachines would even sell you a PC for half the price of an Imac.

And that’s the biggest problem I see with this new Imac: price. $1299 gets you in the game. Ten years ago, that was cheap. But this isn’t 1994. Emachines didn’t exist in 1994, and while a Mac would cost you more than a Packard Bell, there wasn’t much price difference between a Mac and a Compaq or an IBM. Compaq or IBM usually had one model that sold for a hundred or two less than the cheapest Apple, and Apple usually wouldn’t give you quite as much CPU speed or quite as much disk space, but if you walked into the store with $1500 in your pocket, which was pretty much the selling price of an average PC, you could walk out with a Mac just as easily as you could walk out with something that ran Windows.

What will Dell give you today for $800? 2.8 GHz, 256 MB RAM, 40 GB hard drive, CD burner, printer, 17-inch monitor, and some software.

For the same money, Apple gives you 1.25 GHz, 256 MB RAM, 40 GB HD, CD burner, and a 17-inch display. No printer.

For $1,299, the price of the new Imac, Dell gives you twice the CPU power and twice the memory. Just not as much wow factor.

Yes, I know the Pentium 4 is a horribly inefficient processor but the design does scale surprisingly well, and efficiency alone won’t make up a 1.6 GHz speed deficit. Besides, if you’re willing to spend four figures, you can get an AMD Opteron. Just not from Dell.

Will this Imac sell? Yes. Will it do much to increase Apple’s 2.2 percent market share? I doubt it. The main audience is going to be people with aging CRT-based Imacs who’ve been holding out for something with a G5 in it. They’ll buy it, find it’s a lot faster than their old one and takes up less space. Of course they’ll like it. But it’s still the Amiga problem. The Amiga didn’t take over the market because it it only sold 6 million units. The Amiga was a commercial failure because those 6 million units sold to 1.5 million people.

People will ooh and ah over how little space this new Imac takes and how convenient its wireless keyboards are. But most of them will buy a Dell because it’s faster. Or cheaper. Or both. Maybe they’ll complain about how much less convenient it is, but it’s just as likely they’ll forget about it.

It happened with the first Imac and it happened with the Cube and it happened with the dual G4 and it happened with the G5. Who are we kidding? To some extent, it’s been happening since 1983 when the Lisa came out. People see the machine and it knocks their socks off until they see the price tag. The classes buy it anyway, while the masses figure out how to get by with something cheaper.

History is going to repeat itself one other way too. Somewhere in the Far East, I guarantee you a no-name maker of whitebox PCs is designing a box that puts the brains of the outfit behind the LCD, just like this Imac. Maybe the thought didn’t occur to the designer until this week. Maybe the designer has been working on it for months already.

It will look a lot like this new Imac, only it will have an AMD or Intel processor in it, and it will run Windows. It might be three months before we see it. It might even be six. But it will appear, and it will be priced under $1,000.

It will sell. And within another six months, everyone will be doing it. This new form factor may not come to dominate the market, but it won’t take much for it to outsell this new Imac. A small percentage of 97.8 percent is likely to be a lot bigger than even a large percentage of 2.2 percent. Compared to the new Imac, these clones will look like a runaway success.

And Mac fanatics will be screaming about another Apple innovation stolen by someone else.

Open sourcing code doesn’t necessarily mean people will rush to it

Open sourcing code doesn’t necessarily mean people will rush to it

John C. Dvorak wrote a nice layman’s introduction to open source on PCMag.com. But he makes at least one big false assumption.

Dvorak says he’d love to see old code open sourced. Some examples he sought, such as CP/M, CP/M-86, and GEM, have already been open source for years. Caldera, after buying the intellectual property of the former Digital Research from Novell, released just about everything that wasn’t directly related to DR-DOS, some of it as GPL, and some under other licenses. The results have hardly been earth shattering.

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Go get ’em, SCO!

I’m sure you’ve read it 4.3 billion other places already, but Microsoft has been granted a patent on double-clicking.

Well, there’s something you probably have only read a few hundred other places. Apple obviously had people double-clicking more than a year before Microsoft did, seeing as Windows 1.0 was released in November 1985 and the first Macintosh shipped in early 1984. Commodore had Amigans double-clicking by the summer of 1985. So did Atari.

Guess who supplied Atari with its operating system, since Jack Tramiel failed to swindle his way into ownership of the Amiga?

Digital Research, that’s who. DR provided Atari with a version of CP/M-68K, with its GEM GUI running on top of it. Atari marketed the bundle as TOS, for Tramiel OS.

Digital Research got crushed by the Microsoft juggernaut a few years later and eventually sold out to Novell. Novell then attempted to compete head-on with Microsoft (buying up its Utah neighbor, WordPerfect, and part of Borland in the process) and failed spectacularly. Smelling a rat–Novell believed Microsoft sabotaged some of its applications so they would not run under DR-DOS–it then pawned the Digital Research portfolio off on Caldera, a Linux company run by former Novell executives. The catch? Caldera had to turn around and sue Microsoft. Which they did, successfully.

A few more years later, The Santa Cruz Operation, a small Unix firm, wanted out. It sold its Unix-on-Intel business, as well as the rights to the old AT&T Unix (purchased from Novell, ironically) to Caldera, who soon changed its name to The SCO Group to reflect this business.

Yes, this is the same SCO who is now on a legal rampage, suing anything that moves.

Now, whether Novell or SCO is the more rightful owner of the double-click “innovation” is arguable. But such matters never seem to matter to SCO. It’s a frivolous lawsuit, but Darl McBride and Co. have made frivolous and baseless lawsuits into an art form.

Go get ’em, Darl.

MyDoom/Novarg Gloom

Just in case anybody is curious, my employer’s virus scanners filtered roughly 3,000 copies of Novarg (a.k.a. My Doom) during working hours yesteray. If that’s not a record for us, it approaches it. I know we weren’t the only one.I’ve heard Novarg/MyDoom/My Doom called the fastest spreading virus yet. I don’t have statistics on prior viruses with me, but suffice it to say, its impact certainly felt similar to the big names from the past.

Although SCO would like people to believe it was written by a Linux zealot, I’m more inclined to believe it was created by organized crime. Maybe the creators hate SCO, or maybe the anti-SCO DDoS was just an added touch to throw investigators off.

LoveLetter was the first virus outbreak to really have much impact on my professional career, and I noticed something about it. Prior to LoveLetter, I never, ever got spam at work. Not once. After LoveLetter, I started getting lots of it. I don’t believe LoveLetter’s intent was to gather e-mail addresses for spammers, but I do believe that more than one spammer, probably independently, noticed that viruses were a very efficient way to gather a large number of e-mail addresses.

I got spam before LoveLetter, and I saw viruses before LoveLetter. But I started seeing a lot more of both very soon after LoveLetter.

I don’t buy any giant conspiracy to sell anti-virus software, nor do I buy any giant conspiracy against SCO. I do believe in bored people with nothing better to do than to write viruses, and I also believe in people who can profit off their side effects.

I’ve said it once and I’ll say it again. If you run Windows, you must run anti-virus software. You can download Grisoft AVG anti-virus software for free. Don’t open unexpected e-mail attachments, even from people you know. Even if it looks safe. Don’t send unexpected e-mail attachments either–you don’t want anyone to get the idea that’s normal. Quite frankly, in this day and age, there’s no reason to open any piece of e-mail that looks suspicious for any reason. I told someone yesterday that this is war. And I think that’s pretty accurate.

If you’re an intrepid pioneer, there’s something else you can do too, in order to be part of the solution. If you join the Linux revolution, you can pretty much consider that computer immune. Macintoshes are slightly less immune, but certainly much less vulnerable than Windows. Amiga… Well, I haven’t seen the words “Amiga” and “virus” in the same sentence since 1991 or 1992. But one thing is certain: a less homogenous field is less susceptible to things like this.

 

The first PC I ever built

I’ve noticed a disturbing trend lately: Everyone who built his own PC knows everything. Just ask him.
Now, don’t get me wrong: It’s admirable to build your own PC rather than just buying Dell’s special of the week (although some people would be better off just doing exactly that), and it does require at least skill with handling a screwdriver. But it’s not what it used to be. Today, building a PC makes you know something. It no longer makes you an expert.

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Why IPO?

I’ve been reading a lot lately about Google and the anticipation surrounding its IPO, and I just can’t help but wonder something.
Why?

What do I mean, why? Just that. Why do an IPO? Why go public? What do they gain?

I remember, what seems like a million years ago, I saw a segment on 60 Minutes about software maker SAS. I vaguely remember SAS because they made a–what am I talking about? THE ONLY–highly regarded C compiler for the Amiga. But 60 Minutes wasn’t talking about Amigas. They were talking about how in an era when companies are universally cutting benefits, working for SAS continues to be more like living on a resort. Need to see the doctor? The company doctor is down the hall. Free day care for your kids on campus. You’re encouraged to eat lunch with your family. You’re encouraged to work 35 hours a week. All sorts of exercise equipment, including a pool and a track. Massages. We’re talking the kinds of excesses Netscape was infamous for here. Once you work for SAS, you never, ever leave. When the interviewer told the president he was crazy, he laughed and asked what’s crazy about treating your people well. And he pointed out the company has always been profitable, has never had to lay anyone off. His employees are happy and productive and they do good work. When the interviewer asked why, he said part of it is because there are no investors. He’s accountable only to himself. The investors don’t like the resort-on-campus because that costs money that could be going to dividends. He doesn’t have to worry about that.

Investors don’t think about much of anything but dividends. Except when the time comes to cash out the stock, which is often. Executives need to think long-term, but that’s hard when your main job is to please the investors, who come in with a Las Vegas mentality. And why should you be accountable to investors? Just because they have money doesn’t mean they know anything.

That’s not to say all investors are clueless people who make you question whether mammals really are the highest form of animal. Some companies do just fine in spite of their investors. But how many good companies turned bad once they had vast herds of greedy investors to answer to? Google is cool because it’s so anti-commercial, so unubtrusive, so… Well, have you ever wondered how Google makes its money? I have.

My fear is that the minute after some investor starts asking how Google makes its money, we’ll be seeing X10 popunders when we go there.

Yes, $15 billion is a lot of money. I’m sure Google could come up with lots of cool things to do if it had it. But I remember someone asking once what your soul is worth. Does $15 billion really seem like a lot when compared to the value of Google’s soul?

For some companies, the IPO is the next step on the way to greatness. But for a larger percentage, it seems to be the first step toward mediocrity. If I’d invented Google, I wouldn’t take that chance. Do the IPO after I retire.

But I didn’t invent Google, so I guess that’s not my decision, eh?