It was 2007, give or take a year. I was working a shop that had a WAN connecting four data centers around the world. A couple of hard drives in a SAN at one of the remote data centers had either failed or were in the process of failing.
No problem, we said. We’ll send some drives, and we’ll send along some extras so the next time it happens, you can just grab a spare off the shelf, slam it in, and not miss a beat.
Simple, right? Well, you should never underestimate a human being’s ability to make the simple difficult.
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