An approach for helping demanding people

I found myself in a conversation this past weekend about demanding people–specifically, people who every time you hear from them have a litany of 10 complaints.

At that point the conversation took a U-turn. “Yeah, how do you deal with people like that?”

About three years ago I met someone who was really good at that, and fortunately I was in a good position to watch him work and he didn’t mind. I’m still not as good at it as he is, but few people are, and we would all do well to try to be better at it.

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Don’t buy a “desktop replacement” laptop

I found this oldie but goodie Lifehacker article: When two computers are cheaper than one. It advocates buying a cheap laptop and building a desktop PC to meet your computing needs.

I think it makes a lot of sense. A few weeks ago, a coworker asked me what the most I would be willing to pay for a laptop. I hesitated, thought for a while, and said you might be able to convince me to spend $600. “Wow,” he said. “I’m considering a $3,500 laptop.”

I wouldn’t. Read more

Defusing in person

My name, and my department’s name in general, gets thrown around a lot at work. We have a bit of a reputation as the can’t-do guys.

Professionalism dictates I not go into specifics about what kinds of things we reject or disapprove, but if I were to explain them, no security professional would disagree with me.

The other side of the argument, of course, is that the system still does its job the way it’s supposed to do and the system cost a lot of money. Here’s a story of a tense situation and how we were able to come to an understanding. Read more

The wrong way to reboot a server

In my day, I did plenty of hardware maintenance in the field. In fact, the only time one of my bosses ever saw me at work, I was swapping out failed memory in a server.

“How’d you know it needed to be done?” he asked.

“It told me.” That’s why I always loved HP Proliant servers. My boss looked confused at my answer but didn’t ask me to elaborate.

But not all of my field maintenance always went quite so smoothly. Read more

Off to the World Series.

Years ago, probably sometime in 2009 or 2010, a coworker asked me when the Royals would be good again. I estimated 2014, based on the age of the serviceable young players they had at the time and the age of the prospects they had in their farm system.

By 2014, I estimated that Alex Gordon, Billy Butler, Mike Moustakas and Eric Hosmer would all be productive major league players, and that would give them a chance. A whole lot of other things would have to go right though, and the window of opportunity would be short, because modern economics wouldn’t permit the Royals to keep all four of them together as long as the Royals of yore kept George Brett, Frank White, Hal McRae and Willie Wilson together.

Objectively, it sounded plausible. But did I believe it? Not really. I’d been denied too many times. Read more

Attention St. Louis: Two shock jocks don’t speak for Kansas City, or for the Royals

I noticed a lot of St. Louisans were rooting for the Royals, then, suddenly, they turned into die-hard Orioles fans. That’s odd, especially considering the Orioles used to be the St. Louis Browns, who left town in 1953. That’s like Kansas City rooting for the Oakland Athletics or Sacramento Kings.

Then I found out two Kansas City shock jocks, Danny Parkins and Carrington Harrison, ranted and raved about St. Louis for about an hour one day, and a bunch of St. Louisans took it seriously.

Whatever.

OK, so Kansas City has a couple of guys with no class on the radio. So does St. Louis. What town big enough to have more than one radio station doesn’t? But let’s talk about class for a minute. Read more

Statistically predicting successful marriages

I make my living by trying to statistically measure and present the security of a computer network. The month I started, it seemed nearly impossible. Today it’s merely difficult. So I loved this story about trying to apply statistics to something even more difficult: marriage success.

The strategy to take is to look at the risk factors, then do what you can to minimize them. In my case, we went 6 for 7. And I can tell you we felt the difference as the factors related to earning power declined over the years.

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