Caller: “I calling from technical support. We found issue with your PC.”
Me: “What company are you with?”
Caller: “CSA is the name of my company.”
Me: “What’s our business relationship?”
Caller: “We found issue with your PC. Our technicians found your PC is running slow.”
Me: “Do you realize I wrote the book about PC performance? No, really, I wrote a book about it. I guarantee my computer is faster than yours. I also possess multiple security certifications.”
Caller: “Go on.”
Me: “You need to find someone else to social engineer.”
The caller stammered a little bit, tried to assure me it wasn’t a scam and wasn’t going to cost me money, then hung up.
Friends, someone from “technical support” isn’t going to call you about your computer at home. I WISH your legitimate Internet provider would, if they found something strange, but they probably won’t either, and they’ll certainly identify themselves as something other than “technical support” from some acronymed company you’ve never heard of.
While part of me wishes I’d taken him up on his “offer” and turned the tables on him, the legality of that would be questionable, and who knows what he would have gotten before I turned the tables on him. Besides, I have much more important things to be doing than waging cyberwar with some random guy who calls me up out of the blue from halfway around the world. It’s much better to just end the call.
Although, if you have the presence of mind to do it, and your state has a no-call list, be sure to mention that you’re on the state’s no-call list and will be reporting him. The unfortunate thing is that the number on your caller ID is probably spoofed, so your state attorney general will probably have a difficult time chasing down and suing the offender. It’s a long shot, but if he gets used to hearing the phrase “no call list” from people in your area code, then maybe, just maybe, he won’t call your neighbor. And that would be a good thing.