I’ve heard horror stories about Worldcom before, but never experienced them firsthand–to my knowledge.
Then I noticed yesterday that MCI (a division of Worldcom–they’re distancing themselves from the name now) has been charging me for long-distance service at my apartment. I vacated my apartment several months ago. I switched long-distance providers from MCI months before that. Like August. I waited on hold nearly half an hour before I got to talk to a customer service rep, who refused to do anything about it. I told her I’d call Discover and have them dispute the charges. “Oh, I see,” she said. “Well, is there anything else I can help you with tonight?”
“Obviously not,” I said. I called Discover. Within five minutes, they’d begun the dispute process and credited my account.
Now I understand Worldcom’s plan for making money.
“In order to better serve our shareholders, we have scaled back our customer service operations in order to concentrate on billing our former customers for services not rendered…”
After I got off the phone with the much friendlier, much more helpful people at Discover, I took one of those phone calls you never want to take. A friend, betrayed by another friend, life now falling apart in part because of the betrayal. A prideful but immature Christian crossed the line between genuine Christian concern and churchy gossip. And there’s nothing I can do about any of it.
Well, I can prevent it from happening again. And I will.
So that’s why the content I intended to have posted today isn’t posted. We’ll push things off for a day.