Fixing Outlook address book problems

Last Updated on September 30, 2010 by Dave Farquhar

Outlook 97/98 Problems. First, some background. Some of my users at work discovered that groups within contact lists created in Outlook 97 couldn’t be edited after an upgrade to Outlook 98. I searched around for answers and didn’t find anything. At one point, I posted a question on Usenet, but never received an answer. Finally, one of my coworkers called Microsoft. Their suggestion didn’t work, but it led us to something that did. So, here’s the mail.


I saw your post from 02/02/2000 concerning Address Book group problems with Outlook 98. We have discovered the same thing and are looking for a fix. All our Outlook 98 installations are upgrades from Outlook 97.

I would be very grateful if you could tell if you have got a fix for this.

With warm regards from Finland,

Kirmo Uusitalo

Yes. Install Internet Explorer 5 and Outlook Express 5. Outlook uses a lot of IE code and even some OE code, and evidently there are bugs in IE/OE4 that prevent Outlook 97->98 upgrades from working properly that were fixed in IE5.

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