I got another “Windows Technical Support” call on Friday evening. My caller ID said Minneapolis, and since I have coworkers in Minneapolis, I answered. But the guy on the other end was a long way from Minneapolis and probably doesn’t know diddly about ice hockey.
I’m pretty sure it was the same criminal as last time, but over a better VOIP connection. I remember the voice pretty well, because his parting lines from last time, “Enjoy your broken computer, Mr. Genius Man!” struck me as funny. And he started the conversation with, “I’m calling you again about your Windows 7 computer.”
My conversation with him revealed a few things about why this scam is likely to be profitable.
David Farquhar is a computer security professional, entrepreneur, and author. He started his career as a part-time computer technician in 1994, worked his way up to system administrator by 1997, and has specialized in vulnerability management since 2013. He invests in real estate on the side and his hobbies include O gauge trains, baseball cards, and retro computers and video games. A University of Missouri graduate, he holds CISSP and Security+ certifications. He lives in St. Louis with his family.