Usually when a Backup Exec remote agent refuses to respond and stopping and starting the service does no good (verifiable by creating a new job and attempting to connect to the remote server, only to find the drive selection boxes greyed out), the solution is to reboot.
There’s a last-resort method more appropriate for production servers.Telnet to the remote server on port 10000. As in:
telnet 192.168.1.2 10000
When I did it, I got a bunch of garbage characters. I closed the window, then tried to connect again. This time, the agent was awake.
I have no idea if Veritas sanctions this or not, but it worked for me, and I like the answer a lot better than rebooting.
David Farquhar is a computer security professional, entrepreneur, and author. He started his career as a part-time computer technician in 1994, worked his way up to system administrator by 1997, and has specialized in vulnerability management since 2013. He invests in real estate on the side and his hobbies include O gauge trains, baseball cards, and retro computers and video games. A University of Missouri graduate, he holds CISSP and Security+ certifications. He lives in St. Louis with his family.