I finished a modernization project where I replaced all of my 100-megabit gear with gigabit-capable gear, including my cabling and router and access points. But after I replaced my last 100-megabit switch, I found we had two Windows 7 desktops refusing to speed up. Here’s how to fix a gigabit card only connecting at 100mbps.
First, if you know you’re not connecting at gigabit, you probably already know how to do this. But if not, here’s how to check your network speed in Windows 10.
Check your driver settings
I only say to do this first because it’s usually easier to check than the cables. Open your network properties and check to make sure you didn’t hard-code a slower speed.
The easiest way to do this in Windows is to right-click your network icon in your system tray and click Network and Sharing Center, then click change adapter settings. Right-click on your wired network card, click Properties, then click Configure. One of the options will be labeled Speed and Duplex.
Generally you should set your speed to auto-negotiate. Some drivers may give you the choice to set it to gigabit. If yours does, try hard-coding it to gigabit to see if it works. But frequently if it won’t auto-negotiate gigabit, it won’t sync up if you try to force gigabit either. The card may negotiate down to 100 megabit or fail to connect entirely and indicate the link is down.
Some drivers won’t allow you to hard-code gigabit speed, as it violates the IEEE standard. In my experience, Broadcom drivers do not, although other brands, including Intel, usually do.
Check the cables
Cables should normally be the first thing you check. I make it second since it’s usually easier to check the driver. I’ve had network cables not only stop connecting at a gigabit, but sometimes stop connecting at all, for no apparent reason. Also remember only CAT5e or faster (which includes CAT6 and CAT7) are qualified for gigabit. Some cables aren’t labeled very well.
First, just unplug the cable from each end and plug it back in. A loose connection won’t sync up well. If the cable has a hard time catching, try alternately pushing it in or pulling it out slightly and see if that gives you a more secure connection.
When in doubt, swap the cable for a known-good one. I’ve also found that some cards are pickier about cables than others. If you do this a lot, a network cable tester can save you a lot of time. But frequently it’s cheaper just to pick up a couple of spare CAT6 cables on Ebay.
Try different ports
While you’re checking cables, you might as well try different ports. It’s possible for one switch port to go bad.
Try a known-good computer
My laptop has a gigabit port on it, and so do my sons’ laptops. So I tried my laptop and one of my sons’ laptops to try to eliminate all other possibilities. If they couldn’t connect at gigabit speeds with a known-good cable, it’s either a bad port on the switch, or a bad cable run in the wall.
While you’re testing, try every switch port. It only takes a few seconds to verify all of them are good.
This rarely works, but most network chipsets give you three choices of drivers: one from Microsoft, one from the company who sold you the card, and one from the company who made the chip on the card. You can try different drivers and see if one of those will sync up at gigabit.
The last time I saw this work was in 2008 or 2009, and clearly it was due to a bug in a network driver that one of the alternative drivers fixed. Most network drivers are pretty mature by now, so I wouldn’t expect this to do much for you in 2017, but it’s usually easier than changing hardware–which is the next thing on the list.
Swap out the card
Usually if a card won’t sync up at gigabit, it’s because of a busted pin in the jack or because the card sustained damage, possibly due to a power surge. Realtek-based cards are really cheap these days. Be sure to get one that fits in whatever slot you have available: PCI vs PCI-e, full height vs. low profile. But an appropriate Realtek card ought to cost well under $10.
If you want a bit more quality, look for a used Broadcom or Intel-based NIC. Again, match up PCI/PCIe, full height/low profile according to your system’s needs, and look for one that’s fully tested. You can find as-is used NICs really cheap, but there’s no guarantee it works at gigabit if the seller didn’t fully test it. Also beware of PCI-X cards. They’ll work in a regular PCI slot if they fit, but they won’t always fit.
Broadcom and Intel cards are less demanding on the CPU, and tend to be made of higher-quality components since they usually go into corporate environments.
In my case, one of the cards started working on the second or third cable I tried. Oddly, the cable the Intel card in that computer didn’t like worked fine with the Intel cards in my laptops. Like I said, some cards are picky.
The other computer required some surgery. I had a spare Intel PCI gigabit card on the shelf. I swapped it into the system that fit. It only connected at 10 megabits, no matter what I did. That might have been why it was on the shelf. So I bought a $7 Broadcom PCIe card. It arrived in five days. When I plugged it in, it connected at gigabit.
Back in early December, a transformer in our neighborhood took a lightning strike in a rare winter thunderstorm. Some of the networking equipment didn’t come back. Apparently the network card in a that system sustained some damage too.
Fortunately the days when network cards cost $50 or more are long gone. I got a replacement card that was better than the original for about the price of a fast-food lunch.