How I set up office hours in Google Voice

If you have a side business, you need to offer customer service, but it’s also perfectly reasonable to not want your phone to ring at 3 a.m. You can fix that if you set up office hours in Google Voice.

Fortunately it’s easy to set up Google Voice to allow your phone to ring during office hours and go straight to voice mail after hours. And the nice thing is, Google Voice transcribes your messages. This makes it very easy to filter out people who are calling you trying to solicit your services at 25 cents on the dollar. I can’t say for certain that people are more likely to do that at off hours. But it’s certainly more annoying to get awakened at 3 a.m. by someone wanting to lowball you. And yes, I speak from experience.

Here’s how you do it if you don’t want to be disturbed at unreasonable hours.

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Three things to remember from Verizon’s Data Brach Investigations Report

Every year around this time, Verizon releases its Data Breach Investigations Report, referred to in the trade as simply the “DBIR.” Verizon is one of two companies you call if you’ve been breached and you really want to get to the bottom of what happened and try to keep it from happening again. (Mandiant is the other.)

My CISO hates this year’s edition because of its Joy Division-inspired cover and some of the cutesy writing. But it still makes some valid points that I wish everyone would take to heart–and those points remind me why so many people in my field of work listen to Joy Division.

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How to ensure you never get another Windows tech support scam call again

I haven’t received a fake Windows tech support call in a very long time. A couple of the operations doing this have been shut down, but based on the continued popularity of the things I’ve written about them, I wonder if some people are still getting them.

That makes me reluctant to block them, just in case they call me again, but if you’re getting those calls and want them to stop, I can tell you how to do that.

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Verizon sabotages Netflix

I’m fed up with ISP duopolies. Why? Because Netflix paid Verizon the ransom it demanded, and yet Verizon hasn’t lived up to its side of the deal. To the contrary, evidence suggests Verizon is actively slowing down Netflix, because when Colin Nederkoorn encrypts his Netflix connection so Verizon can’t see what it is, it speeds up.

News flash: Encrypting data via VPN adds overhead, so it ought to slow the traffic down.

I’m starting to doubt whether net neutrality is enough to solve the problem. A better solution is to break these companies up, let them serve whoever they want, and let municipalities compete with them if they want.

Not that that is ever going to happen.

Some tips for trolling fake technical support calls

I did a little more digging after getting yet another fake technical support phone call last week, and I’ve done some thinking on my own. If you want to troll these criminals when they call you, here are some ideas. Read more

The ACLU has a point about smartphone security

The ACLU complained to the FTC that carriers aren’t patching vulnerable Android phones. They have a point.

Phones are profitable, and the carriers are trying to have it both ways. Read more

PC Magazine has its reader’s choice awards for home networking equipment online

PC Magazine posted its reader’s choice awards for home networking equipment Monday. PC Magazine‘s reader surveys aren’t gospel, but they’re valuable. They’re a cross-section of the opinions of people who care enough about technology to read the magazine, and as such, I give it more weight than what, say, Consumer Reports says. Read more

Maybe this is how Apple does it

Sitting in the stands at a baseball game the day after Steve Jobs’ surprise resignation from Apple, of course the subject came up.

“I wish I knew how Apple does it,” I said.

“I have an idea,” my friend Tom Gatermann said.
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Android-ified.

After agonizing for a few weeks, I bought an Android phone. Specifically, a Samsung Galaxy S 4G. Being a T-Mobile phone, it’s a potential dead end, but I opted to do it for a few reasons.

Why? I’m sick of not being able to play Angry Birds. Not really, but I like seeing people’s reaction when I say that.

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