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| So this is how Worldcom does business? |
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Wednesday, January 15 2003 @ 08:18 AM CST
By David L. Farquhar
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I've heard horror stories about Worldcom before, but never experienced them firsthand--to my knowledge.
Then I noticed yesterday that MCI (a division of Worldcom--they're distancing themselves from the name now) has been charging me for long-distance service at my apartment. I vacated my apartment several months ago. I switched long-distance providers from MCI months before that. Like August. I waited on hold nearly half an hour before I got to talk to a customer service rep, who refused to do anything about it. I told her I'd call Discover and have them dispute the charges. "Oh, I see," she said. "Well, is there anything else I can help you with tonight?"
"Obviously not," I said. I called Discover. Within five minutes, they'd begun the dispute process and credited my account.
Now I understand Worldcom's plan for making money.
"In order to better serve our shareholders, we have scaled back our customer service operations in order to concentrate on billing our former customers for services not rendered..."
After I got off the phone with the much friendlier, much more helpful people at Discover, I took one of those phone calls you never want to take. A friend, betrayed by another friend, life now falling apart in part because of the betrayal. A prideful but immature Christian crossed the line between genuine Christian concern and churchy gossip. And there's nothing I can do about any of it.
Well, I can prevent it from happening again. And I will.
So that's why the content I intended to have posted today isn't posted. We'll push things off for a day.
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| [ Views: 912 ] |
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| Authored by: ImportedComment on Wednesday, January 15 2003 @ 06:09 PM CST |
| The only phone company I have ever gotten unsolicited calls from is MCI. They called me for about two weeks straight at about 8:30 AM every morning. After I cussed the lady out after two weeks, (it was the same one who called every morning) I've never recieved a call or piece of mail from them. [ Reply to This ]
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| Authored by: ImportedComment on Monday, January 20 2003 @ 12:43 AM CST |
MCI has tried for years to charge us for one month of WorldCom internet service. I have no idea what's up with that. They claim they provided us with a month of internet service before we even got a computer! How ridiculous. They tried to get us to switch to them for years, even offering bonus checks. My mother always took them, unfortunately. We changed long distance companies so often, I lost track of them. I'd have my mother coming in screaming at me for a couple hour phone call one Saturday to a friend in California that ended up costing 25 cents a minute. Of course, I wouldn't have stayed on the phone that long if I'd known we were on MCI again. But, that's beside the point.
We ended up getting cell phones (to avoid telemarketers, in fact) with nation-wide long distance in their plans, and when we moved in November, we decided not to keep long distance on our house phone. MCI calls us all the time, and they introduce themselves as "your long distance provider." My response, since of course it's my job to answer mystery phone calls, is always "We don't have long distance here." The telemarketer apologizes and hangs up. Next time I pick up the house phone and it's MCI, I will be a little less nice.[ Reply to This ]
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